JM
jafta M
Active since Mar 2017
19
Reviews
0
Industries
Reviews
19 reviews13 months ago
****** **** MFC EARLY DEBIT ORDER
I am utterly disgusted with MFC for just deciding to deduct money before my pay date, i get paid 25th and they deducted today messing up with my plans, i mean the 25th is on Tuesday and there is nowhere i can receive my salary early to justify the deduction. i am supposed to travel to Mpumalanga after work for the long weekend, now i dont have funds to travel. THIS IS TOTALLY BULL**** AT ITS HIGH LEVEL. MESSING UP CLIENTS PLAN LIKE THAT. REFILOE MOHLABINI ID 8912054406085 0725757351.
0 replies
25 months ago
Poor customer service, bank account opened 5 days ago but no bank card.
I opened an account online last week 02 April 2024, and now it is almost five days and i do not have the bank card as promised, i am currently asking myself why do i want to do business with them if they cant issue me with a BAnk card, on their website it is stated that the card will be delivered within three business days. and i chose a collection location near my work place as i work 2 days in the office. now i will be at work on thursaday again, if the card is not delivered by then i will simply close the account, this is poor customer service. i will not beg a bank to issue me with a Card, i will go to Absa instead.
0 replies
25 months ago
Poor client service 4 minutes wasted for nothing.
I called the customer service of Capitec at 13h41 - 13h45 today 2024/04/03, and the consultant just answered the call and said nothing, she kept on talking to his friend whilst i was on the line, he eventually picked up the head set and put me on hold and on the 4th minute he hanged up, so is this the service you are striving to give your clients, i used to be a call centre team leader and i know this tactics by agents if they want to rest.
53 replies
29 months ago
*****ulent funeral cover
i received a call with an offer of insurance, but the consultant never mentioned that i will be paying for the insurance. she actually made it look like DSTV is offering the insurance for free. kindly listen to the call and advise if that is how you train your consultants, i want the funeral insurance cancelled ASAP. should you deduct the funeral insurance on my debit order day, i will cancel my subscriptions with you seeing that you care less about your clients. policy number 155274103 and 155274136.
72 replies
31 months ago
HORRIBLE CUSTOMER SERVICE
CALL REF:180923QV3LB4. I am not happy with the service that i am receiving, i was approved for a PMB by special cases with ref 130923QTZ0X2, but when my supplier puts a claim, they say there are no funds available. and i have to wait for ten days, but i always pay my subscription on time without making bonitas to wait. ARE YOU SYSTEMS NOT COMMUNICATING WITH EACH OTHER? I AM APPROVED FOR A PMB AND A REFERENCE NUMBER WAS GENERATED SO WHY IS IT MY RESPONSIBILITY TO SUBMIT THE REF NUMBER TO CLAIMS DEPARTMENT WHILST IT WAS GENERATED BY BONITAS. IS THIS THE WAY TO FRUSTRATE YOUR CLIENTS?
131 replies
38 months ago
Refusal to provide telesales recording
I took insurance wit A&G for my car via Telephone, My car was involved in an accident, i then contacted A&G they came and picked up my car. after a week i was told that i was not covered for accidental damage as i took fire and theft insurance. i then requested the recording, till today i am still waiting from begining of January 2023.
56 replies
38 months ago
UNJUSTIFIED ENRICHMENT AND NON-PAYMENT OF A REFUND. 2ND COMPLAINT
i LODGED A COMPLAINT ON THE 30TH OF JANUARY FOR A REFUND ON AN INCORRECT DEBIT ORDER, GUESS WHAT, UP UNTIL TODAY THEY DID NOT REFUND ME MY R350, THIS AMOUNTS TO UNJUSTIFIED ENRICHMENT AS THEY ARE GAINING INTEREST ON UNPAID REFUNDS. JUST IMAGINE IF 5000 PEOPLE HAVE R200 REFUNDS AND DSTV DID NOT PAY THEM, THEY WILL GAIN INTEREST ON 1MILION RAND THAT IS NOT THEIRS. THEY ARE CROOKS
56 replies
39 months ago
INCORRECT DEBIT ORDER AMOUNT
i downgraded my subscription on the app and my debit order amount changed from R478 to R108, surprisingly today the debit order went through with R478, and the say i have credit of R370, CAN I HAVE MY R370 CREDIT DEPOSITED INTO MY MY ACCOUN ASAP.
244 replies
42 months ago
Poor customer service Pep Belfast by Zandile the manager
My Name is Provy Ramafalo, Hisense U963Ds was purchased at Pep Belfast on 30 September 2022. after few days the front flashlight did not want to switch off. the phone was returned to the store within 7 days of purchase. the store took it for repairs but when the phone came back it was no longer working at all. and the Rude manager by the name of Zandile refused to replace the phone and even said she is using an apple Iphone and she does not care about cheap phones. this is in contravention of the consumer protection act as the cell phone should have been replaced or a refund was given.
0 replies
43 months ago
Outstanding customer service
I Just like to thank Khutso from Markham daveyton mall, for the outstanding customer service. i went to the store looking for a particular Tshirt but i did not find my size, then Khutso promised to check the Tshirt and update me since there was load shedding. He took my numbers and sent me whatsapp text with information of stores where i can find my size, something you will never get from most consultant. Khutso thank you for your good customer service and continue doing that to other customers.
0 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)