AH
Ashleigh H
Active since Mar 2017
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Tracker has been debiting a pensioner for over a year; no cancellation honoured, no refund, no accountability
On the 19th of September 2024, my mother officially cancelled her Tracker subscription through emaail because her vehicle had been sold and there was no need for such a service anymore. Despite this clear instruction, Tracker continued to debit her account: September 2024: R285.30 October 2024: R303.90 November 2024: R303.90 December 2024: R303.90 We contacted Tracker again to request a full cancellation of the subscription. Part of the subscription was cancelled, but from January 2025 to October 2025, Tracker began deducting an unexplained R99 every single month. I personally phoned Tracker and the agent assured me that he'd taken care of it, and the R99 would stop coming off the account. No explanation was forthcoming as to what this amount was for. In November 2025, the debit didn’t go through because we placed a stop payment. But then—shockingly—Tracker debited my mother twice in December 2025 for a total of R198 to make up for the R99 missed in November, despite cancellations having been requested repeatedly for over a year. This is unacceptable. This is a pensioner’s account being debited without consent for over 14 months. We struggle to get through to anyone, and when we finally do, our instructions are simply ignored. The total amount taken from my elderly mother now stands at: R2,385.00 Tracker has failed to cancel, failed to communicate, failed to refund, and continued to deduct money long after they were instructed to stop. We demand: A full refund of ALL unauthorised debits, Written confirmation of permanent cancellation, and An explanation of how this was allowed to continue for more than a year. This level of negligence and disregard for customers — especially pensioners — is disgraceful.
162 replies
67 months ago
Blown away by the excellent service
We paid Smoke Daddy's at Cedar Square, Fourways a visit for lunch on the 4th of October 2020. It was me, my husband and two children. We placed an order for Nachos for the kids and asked that the jalapenos be left off, otherwise it would be too hot for them. When the Nachos arrived by another server we noticed that there were still chilies on the dish, but left it. When our server came to see if we'd gotten our meals, he took one look at the Nachos and apologised profusely. Said that he'd specifically asked that no chilies be included. We told him not to worry as we were picking the chilies out anyway. He went away and the manager on duty approached us, and requested that he give us a whole new serving of Nachos, as the order had been incorrect and he wouldn't feel comfortable giving us something we had specially asked them to exclude. Wow! What service. We were blown away, as that kind of dedication and initiative is so rare. And on a side note, those fresh cinnamon buns are delicious. Thanks guys.
53 replies
68 months ago
Couldn't be happier
Excellent concept that is backed-up with great service. We have used this service numerous times and have never been disappointed. During this period of COVID19 when social distancing is encouraged, this service is such a life-saver. My friend referred them to me. and I'm so happy they did.
53 replies
68 months ago
Scammers from the start
We contacted Azec Solar back in April 2019 to install a 10kVA Hybrid Solar PV at our premises. The salesman was all eager and the receptionist was very prompt and professional. However, after paying over an amount of R 159 000.00 we have still to this day, never been able to use the system. Problems presented themselves from day one and the blame was always differed to a 'user error'. Our calls were avoided even although we were guaranteed that they would be on standby at all times. In a nutshell, we were completely scammed and blindsided. Aztec Solar's website is gone as is their Facebook page. Attempts to get hold of ANY of them (Shawn Scannell, Beryl Truward, Ashlin Van Rooyen) or find their business premises has proved devastatingly fruitless. What's more, when we contacted another service provider to get the system up and running we're told that because the batteries weren't connected properly in the first place, they have melted and are of no use. We're looking at another R22k per battery.
0 replies
111 months ago
Still waiting for router replacement
<p>Our router was hit by lightning over two weeks ago and despite numerous promises to replace it, we've had no joy to date. What is going on? Must we sit without internet for another week? Why can't service providers in this country just deliver on their word?</p>
56 replies
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2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)