BM
Bontle M
Active since Mar 2017
6
Reviews
0
Industries
Reviews
6 reviews18 months ago
Refund (credit)
I bought 3 items and only two items were delivered and I asked the sales person to credit back the unreceived items. I was told that its a lot of work so I should wait for another customer to come buy my item and then they can do a refund.
0 replies
26 months ago
Installation Delay Resolution Needed
I am writing to address an ongoing issue regarding the installation of internet services at my current residence. Despite multiple attempts over the past two months to secure installation, I regret to inform you that the matter remains unresolved. I have diligently followed the procedures outlined by your customer service representatives, yet I find myself caught in a frustrating loop of bureaucratic procedures. Each time I reach out for assistance, I am redirected from one department to another, from one representative to the next, without any tangible progress. Allow me to provide some context: I was assured that there is existing ISP coverage at the location to which I recently relocated. However, upon further inquiry, it became apparent that a line needs to be added to facilitate the connection. The reason cited for this delay is the inability to locate the previous tenant who allegedly utilized services at this address. This predicament has left me in a state of utter perplexity. I find it incredulous that the installation process is contingent upon the whereabouts of a previous occupant, particularly when their existence seems elusive. Moreover, I am disheartened by the suggestion that I, as a paying customer, am responsible for resolving the situation by tracking down this purported "ghost" tenant. As a loyal customer of your service, I implore you to intervene and expedite the resolution of this matter. It is essential to recognize that the onus does not lie with me to rectify administrative oversight or logistical challenges that fall squarely within the realm of your responsibilities as a service provider.
58 replies
48 months ago
Showmax-Credit three months delay and Bank charges
On the the 28 March 2022, I made two payments for my subscription using different bank Capitec and FNB as my account was suspended and both payments went through although FNB delayed sending payment and it started to reflect after two days and it was showing pending... then later I sent a query to showmax asking them to credit my account for the following as I made two payments. Then they asked for proof of payment for both accounts and I sent it to them. And until now my account is still suspended they kept on telling me that my query has been escalated. It's been two to three months now. This is unacceptable, I can't watch and the worst thing is they kept on debiting my FNB account causing bank charges of R194. I want to know as they haven't resolved my query and they owe me who is going to pay for my bank charges?
0 replies
61 months ago
Telkom Data Useless
Telkom pretends to sell their data at a reasonable price, lately, their 1gig is like buying 50MBb, then 2gig like buying 800mb, and their 5gig it's me like buying 2gig. We need relevant people to investigate this as I have proof. And I think I am the only one. Some people at one gathering were saying. I now time to move to another service provider like Rain although their network is slow but data-friendly to use. SA Consumer please take major steps to protect us as we now experiencing problems which affecting our pocket. Unfortunately, we can't buy data like you buying a loaf of bread every day for your kids..ITS BIG NOO...
0 replies
110 months ago
Bad Service
<p>Dear Hellopeter</p> <p>I am very much disappointed about the service I received from one of your underwritter (Finrite insurance company). Towards the end date of December I took contract at Telkom Mall of Africa for 2 cellphones Samsung 7edge and unfortunately and around Feb'17 I was pick pocketed on my way to Pretoria as I was using a Gautrain.</p> <p>And I put a claim on insurance then I was horrified to be told that my excess R3500 which is more than the axcess I pay for my car. I've never been told and there was nothing written about the exorbitant axcess.</p> <p>Please could you intervene in this matter as it is urgent because I'm without the phone at the moment.</p> <p>Regards<br />Beauty Goodenough<br />I'd no: ********** 401082<br /> ********** 038<br /> <br /> </p>
0 replies
110 months ago
Bad Service
<p>Dear Hellopeter</p> <p>I am very much disappointed about the service I received from one of your underwritter (Finrite insurance company). Towards the end date of December I took contract at Telkom Mall of Africa for 2 cellphones Samsung 7edge and unfortunately and around Feb'17 I was pick pocketed on my way to Pretoria as I was using a Gautrain.</p> <p>And I put a claim on insurance then I was horrified to be told that my excess R3500 which is more than the axcess I pay for my car. I've never been told and there was nothing written about the exorbitant axcess.</p> <p>Please could you intervene in this matter as it is urgent because I'm without the phone at the moment.</p> <p>Regards<br />Beauty Goodenough<br />I'd no: ********** 401082<br /> ********** 038<br /> <br /> </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
6 (100%)