MG
Mogie G
Active since Mar 2017
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
First interaction no one avail to assist with app query
First interaction no one avail to assist with app query.2 hours later all on lunch.which business does this .i refused to drop the call I was helped immediately. I then logged a withdrawal from the pension fund .no communication whatsoever..upon follow up 4 days later it was confirmed to take about 3 weeks . I constantly followed up with one person dealing with my request. End of Feb financial block so no.payouts . 3rd March yes block is over but now an IT issue and the process has to start again.Took IT a week to fix.(..cause no one actually cares in this company)Called on Monday..cause out of 10 calls I made I received 2 with feedback and was told tax directive received now it's just for payment . So now I asked for this to be prioritized and if not i need senior management involved. Still no.payment and I have to wait a day to get a senior person.how ridiculous is this company and do they even know what is priority and good customer service. They act like this is their money with the worst service.
0 replies
33 months ago
Rogue debit and interest being charged
I received a settlement letter on 11 July for my mobi account and settled immediately to the cent. I have made about 6 calls since to get the account settled. Firstly some funds were allocated to the long term loan. Despite reassurances from many consultants and even received a settlement letter this account has never been updated correctly. I continued to see interest being charged and a small balance showing but consultants insisted balance is zero and no debit expected. Yesterday I was told exactly that as well and that the app will only update after long term loan debit goes off. Today I'm debited for the mobi account. Despite the amount being a smaller amount I should have zero debit and no interest being charged as I have settled this account. How difficult is it for people to understand this and why can't funds be allocated correctly in the first place.Most consultants are clueless and rude as the think they know better .
120 replies
49 months ago
Service Centre no answer
Early April i logged a request for my oven . 2 days later a guy came out to me and had a look and i paid him the call out fee cash as i was told by the call centre . i signed and he told me f i still have issues in the next 6 months i can just call again as this same callout is valid for 6 months if its the same issue, and he said the office will send a receipt ...Of course no receipt received . i call 0861003339 and the rudest gentleman is on the line , and says i should call 011 6210200 for the receipt. Here no one answers or they pick up and drop the call immediately . For such a simple query i had to call 3 times , spend over 10 mins hanging on the line , with still no answer .
0 replies
110 months ago
Account closure
<p>on the 23rd Feb i requested a settlement letter , for an amount due to be settled on the 24th. the agent then told me that she would not be able to cancel my debit order as it was due for the 25th so i confirmed that i would sort this with the bank. I paid the settlement amount on the 24th as per the letter, and i also requested the debit order to be reversed on the 25th. </p> <p>I am still awaiting (after about 6 calls to direct axis)closure of this account. the people are absolutely useless. i have been told many times that the account will be sent for lock and closure, but today the 22March, it is still not done. I spoke to an agent on the 13th March who checked with her team leader Adnan, who was meant to get this done urgently and call me back. I am still waiting for him to call me. Eveyn in the account department last week confirmed that this account is sent for closure and today someone else in accounts says its not done. I get transfered from dept to dept and no one seems to know what the hell is going on. I have paid the account and all i want it closed. I just want someone to do their damn job.</p>
168 replies
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4 (100%)