Active since Mar 2017
24
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24 reviews2 months ago
This must be a ghost courier company making use of others...
I don't think these guys are an actual courier company, they won't tell me where their warehouse is, give me the drivers number and cut off my calls like some call centres. Parcel now in their hands from the 9th of Jan....27 days. On 7 of these days I got a notification for a later delivery with a pin. One not one of those 7 days did a driver show up, did I receive a call, email or any other message. I have an online shop, and of thousands of shipments this is the worst set of events I have ever experienced.
0 replies
3 months ago
Dumb & dumber & dumber and....
6 Failed deliveries and then they tell you it will be delivered the next day with attempt number 7. At which point do idiots realize whatever they are doing IS NOT WORKING!? They won't give me a drivers number so that I can try and guide him/meet him, they won't disclose or allow me driving to the warehouse and collect it myself, and finally simply started to kill my calls whenever they see my number come up. ***** them, ***** Temu, the savings made are not worth this amount of frustration. Five more days and the 30 day delivery window expires, will claim money back, loose the taxes paid, and then these to loser companies out of my life for ever!
0 replies
3 months ago
No spares, useless support.
Been trying for two to three weeks to get a spare part by communicating on Mellerware's whatsapp channel, although they did respond in the beginning, they have been ghosting me ever since after I sent pics, model numbers and all required info. I bought this brand for local support which has now proved to be useless. Might as well support Temu, this crowd may just as well have a support crew on Mars...China is closer and more helpful.
0 replies
3 months ago
35 days and my customer is still waiting....
Well here we are again, been trying to get a parcel delivered from to Pretoria to Joburg for 35 days now. Spoke to so many consultants who made promises, none of them delivered anything. What was really frustrating is that none of our conversations or calls seems to be noted, every time you speak to a different consultant and you have to repeat the run of events every time, there seems to be no real will to deal with queries on a case per case basis, they seem to simply hope things will 'work out' Later on I insisted to speak to management as this was going nowhere. I chatted to Anthony Narainsamy (Locker Gauteng Operation manager) who was quite eager at the start of our interaction, even though I told him his promises were much similar to the other consultants, and I quickly became doubtful whether he was going to be any better. Upon enquiring with him again after 'his' first broken promise, he said it was delivered and gave me details, which was for a completely different shipment! For crying out loud, how hard can this be!? I sent Anthony the correct details and contacted him again to try and resolve this, but as of right now, he has been ghosting me for 4 days. I sent out a new shipment to my customer. Definately signing on two more courier suppliers and hoping I can send the bulk of my business their way. TCG was a great company at one stage, but I think they have been riding that repuatation a little too hard, for way too long.
0 replies
3 months ago
Just like the ANC...
Shipment booked and collected 15 December, 15 January today......20 phone calls, 20 promises, 20 lies, 30 days later and still no delivery to a customer located 60 km from me.....The facts speaks for themselves.
0 replies
8 months ago
Forex nightmare.
Capitec Business banking/Mercantile bank. Honestly a great bank for personal banking, but as a business partner, way, way, way behind other commercial banks, My business is 8 years old and the amount of frustrations I have experienced with the few Forex transactions is insane. My latest payment has been 'in limbo' for two weeks now....gone from my account, but no-one seems to know where to, what went wrong and how long it will take to fix whatever went wrong. I seriously think their forex crew pushes buttons and then hope for the best. Save yourself the trouble, use other banks like FNB for Forex transactions.
106 replies
33 months ago
Not again!!!!!
Last week it took 22 emails to clear a shipment that was deemed 'dangerous' goods while they were not, so Aramex shipped them without as much as an apology for their incompetence. New week, same product, same problem, unbelievable really, it is as if they have been in logistics for only a month and this is the first shipment of this nature that they handle. Done with this lot, been a customer for many years as their rates were good, the savings does not justify these frustrations. i hope your company comes to a well deserved, slow agonising demise.
0 replies
33 months ago
Internal problems passed onto customer to resolve.
These folks are passing their internal problems on to their customers to resolve. Bulelwa Kali just told me AGS New York does not respond to their e-mail unless they escalate it to management. Basically every little problem takes 20 e-mails t resolve. Done with this lot, the savings are not worth the frustrations!
0 replies
36 months ago
Time for zero stars ratings?
Time for my monthly 1 star rating, when are the zero starts coming? Aramex have now removed phone numbers from most platforms so we can not call them to trace stuff...submit some ****py online request and hope someone reads it and reply to it within 24 hours, what a joke, once again, Aramex dissapoints exactly as expected!
0 replies
43 months ago
From unhappy to rage to begging, 6 months plus waiting for a delivery.
Anyone.....anyone please, please, please....I am at wits end with this!!!!!! I called again Friday and spoke to another lady as Chad was on leave once again, she was going to escalate this (once again) and send an email to me in this regard, I never got any e-mail, not sure if this was escalated? This is after Chad called me about two weeks back and undertook to have it removed from the state warehouse and get in underway to me. I am sure this shipment has now taken more than half a year to deliver, I don't even see it on my profile anymore, how is this possible, how can you simply remove shipments as if they never existed? This E-mail was sent today to Customer support, Chad, Shamain, Kelly, Zanele, Khangwelo and Chumeka, let's see if something eventually gets going....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
22 (91.66666666666667%)