Active since Mar 2017
6
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Reviews
6 reviews11 months ago
Perfection
Always a wonderful experience, great pricing, great service and beautiful products.
0 replies
15 months ago
Urgent Complaint: Incorrect Refund Amount and Closed Account
Good day, I am writing to formally lodge a complaint regarding the incorrect refund processing on my account. Despite multiple attempts to resolve this matter, my concerns remain unaddressed, and I am extremely dissatisfied with the handling of my refund request. I was incorrectly charged a premium of R410.77 from 12 October 2023, totaling R6,161.55, which needs to be fully refunded. Please find attached the cancellation confirmation for reference. Upon contacting your team, I was informed that a refund of R821.00 was issued. However, this amount is incorrect and does not reflect the full amount due. Furthermore, the account details you have on record are now closed, and I have provided updated banking details for the refund to be processed correctly. I request the following actions be taken immediately: A full recalculation of the refund amount to ensure accuracy. Written confirmation of the correct refund amount and a timeline for when the funds will be processed. Acknowledgment and confirmation that my updated banking details have been received and will be used for the refund. The delay in resolving this issue is unacceptable, and I expect immediate action. Should this matter not be rectified promptly, I will have no choice but to escalate my complaint further. I look forward to your urgent response and resolution.
53 replies
41 months ago
Leyroy Merlin - Does not refund you money owed and don't care.
Absolutely appalled by the service received. I was looking for a certain sized window, on line showed available, I then called called to confirm availability. I was assured of the availability. this was on Monday 14 November, delivery to take place Wednesday 16 November, only to get promised delivery Thursday 17 November, then to receive notification that there was an error and they do not have stock. Frustrated because it is holding our building renovation up and i could have ordered it from another supplier, they wasted a week. to make matters worse. I was promised a quick refund if i supply confirmation of my banking details, continuous follow ups and not one person doing anything about it, all i get is i will request POP. its not the 28th and no refund has been received. Leroy Merlin will never see a cent more of my money. nosipho.masuku@leroymerlin.co.za perseverance.majola@leroymerlin.co.za mike.sibanda@leroymerlin.co.za Mapule - 066 4979772 Store Manager - 066 586 9079
132 replies
56 months ago
Operating under new business name - BE AWARE!!!!
To everyone that has been lied to by this company, i am putting evidence together and opening up a case at the small claims court, i will also be taking this to Carte Blanche and reposting him to SARS as it has now come to my attention that they are now trading under a different name. Please message me privately on Facebook (Kaly Cookson) as some people already have with your information. Lets try make sure that they do not scam more people under the new company name.
0 replies
56 months ago
Enough is Enough - Worst experience ever
Wow I have never ever been more messed around than by Duane, promises, lies, more promises and even bigger lies. I have had enough, full payment done on the 4th of July, delivery promised 2-3 weeks. Lies about delivering, never showing, lies about not delivering because his dog bit an employee, lies about not delivering because he spent the weekend in jail. lies upon lies. Then on one of the many promised delivery day's 17 Aug i got a message stating that the company will not be taking new orders and will refund clients their money. They begged for a payment plan even getting his wife to message me. I tried to be understanding and agreed they could pay 75% of my money on 30 Aug (as this was the GF's) payday and the balance on 30 Sep, this has not happened and he has called to ask for what arrangement can be made... How does one sleep at night knowing that they are taking good hard earned money from people trying to support local.. I've reached out to a lawyer to see my options, not only for me but for everyone else that this man is making a mockery out of.
0 replies
110 months ago
Most pathetic service I have ever received in my life!!
<p>when Standard Banks incompetence affects you purchasing a vehicle!!! Absolutely livid!!! Will be moving to FNB this weekend!!!!!!</p>
56 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
5 (83.33333333333333%)