AV
Arlene V
Active since Mar 2017
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Great service
Amazing service. Claim paid out next day. Highly recommend. DotSure gives peace of mind when it comes to your animals.
53 replies
10 months ago
Great screen protector
Order arrived much sooner than expected. Best screen protector ever! Everything they promised and more. I absolutely love it. Would definitely recommend
0 replies
20 months ago
Impressive service
Amazing service from the word go. Competitive pricing and great knowledge from the sales staff. Chiara went over and above and even provided a comparison across different products to make my decision easier. All done online and over whatsapp. I definitely recommend using Easy Bike for any outdoor activity needs.
0 replies
22 months ago
Jackie was amazing! Hy het my so vinnig gehelp en mooi deur als gegaan
Jackie was amazing! Hy het my so vinnig gehelp en mooi deur als gegaan. Ek waardeer hom vreeslik!
53 replies
66 months ago
Most amazing service and company
Most efficient, friendly and professional company I have dealt with in ages. Thembi is never too busy to take a call or assist with a query. She has sent me numerous candidates, professional CVs, scheduled amazing interviews and made the process of findinding the right domestic for our family effortless. The support she has shown is incredible. She will not rest until you are happy with your placement and makes sure that all candidates are of a high quality. She also assists with UIF, work contracts, welcome packs etc. I am beyond blown away and HIGHLY recommend anyone looking for a domestic to get Thembi to help. She has been a life saver!
0 replies
70 months ago
Disappointing service and incomplete product
About two weeks ago we ordered a chest of drawers from Builders Warehouse. It arrived, we assembled it and it turned out perfectly. As a result, we decided to order another one for the nursery (We are expecting another baby very soon). It arrived and since we needed space for the new chest of drawers, we got rid of the old one and started assembly. Unfortunately the product Builders provided was incomplete. I called them, explained the situation stating it was urgent and was told they would try and resolve this. After waiting and a lot of back and forth phone calls we were told the incomplete one would be picked up and a new one delivered. Finally they arrived to collect and we have now been issued paperwork that we need to go to the store for a refund. The whole point of online shopping is to minimize exposure and make things easier for the customer. No I am R1700 out of pocket and don't have a chest of drawers for the nursery. And if I want my money back I have to risk exposing my family and go to the actual store. Why can I not be provided with a voucher so I can try and order from a different store online at least???
0 replies
70 months ago
Faulty product and poor customer service
I ordered a Pico Chest of Drawers from Builders Warehouse North Riding online a week or two ago. Received it, built it and decided to order another one for the nursery. As I start assembling I notice that all 3 drawers have the same factory fault. Each are missing two plugs on the right hand side where the cam *****s need to be inserted. As I have successfully built one chest of drawers not too long ago I am confident of this error. I called builders and tried to explain the predicament. All they did was place me on hold and tell me Moses (who ever that is) will call me after checking the system. No solution to the problem even after I explained I am about to have a baby and need this resolved asap. Now I have a half completed chest of drawers, as you need to build the shell first and the drawers last, with no drawers. I am expected to dismantle the entire thing and cart it to them. How is this customer service? Is there no product inspection or reliability? Online shopping is supposed to make things easier during the Covid-19 pandemic and Builders is just making it more stressful. So now I wait for a phone call that may or may not happen while my nursery is in shambles due to their faulty product.
0 replies
73 months ago
Maternity benefits major improvement
I have complained multiple times in the past about Momentum and Multiply's shocking maternity benefits program. Now I feel it is time to praise them on a marked improvement. Yet again I am pregnant and had to register my pregnancy with Momentum. The registration process was easy and efficient but when they mentioned I would receive a Mommy Swag Bag at 24 weeks my heart sank. I reminded them of their past, dismal service which resulted in hours of frustration for me. Their over promises and under delivery. They assured me they separated from Multiply and now had a new partner, Baby YumYum. This morning I received all my documentation explaining what I am covered for, what benefits I receive etc. Well, it was a welcome surprise! The new program is efficient, easy to understand, informative and beautifully laid out. Well done Momentum on this new venture. Now the real test will be when I reach 24 weeks to see whether I receive my Mommy Swag Bag and the benefits that follow. But right now I am feeling very optimistic.
105 replies
75 months ago
Clicks product reliability is devastatingly useless
On Wednesday 5 February I was on my way to go visit a friend on sick leave. I passed a Clicks Pharmacy and decided to stop in and purchase some pregnancy tests. My husband and I had been trying for quite some time, suffered a loss, and had decided this was our last cycle of trying to conceive. I saw they had a pregnancy with weeks of conception test and I decided to buy 2 of those as well as 2 of their normal pregnancy tests. When I got home after my visit, I immediately did the weeks of conception test. It was positive. I was elated! I immediately shared the news with my husband, mom and dad who were joining us for lunch. I decided to do one of their normal pregnancy tests that evening but it was negative. I was a little confused but decided it must be diluted HcG levels as I did the test in the evening. The following morning I did another weeks of conception test and it was positive. At this stage my husband told me it can't possibly be wrong twice and I should enjoy the moment. I had a few tests left over and so decided to test again the next morning Friday 7 February. All subsequent tests were negative. The Clear Blue digital, the pick n pay test as well as the normal clicks pregnancy test. I was devastated. I called the clicks helpline and explained the problem. They proceeded to tell me they would lay a complaint and I should go to any clicks pharmacy and ask whether they have had any returns of the product. Unfortunately the helpline could not tell me the product reviews, whether there have been complaints or the reliability. I was very upset. I went to Brackenhurst Clicks where I was assisted by two lovely managers who helped me call head office to try and get some answers. Well, head office said they would lodge a complaint but because I did not keep the original packaging with the bar code and batch number and I did not swipe a clicks club card with my purchase they couldn't do much. I was in shock. Not once did anyone say it is a reliable product. Not once did anyone apologize for the emotional rollercoaster we were put on. Not once did anyone phone me back to confirm that the problem would be followed up. I did not even get a reference number (it was not offered for my first call and the second call I was told I would get called back with the number, it never happened). It is utterly disgraceful that this product is on the shelves. And I know it is a faulty product because I had very strong positive results and on the Friday, I used the weeks from conception test again and it was completely negative. If I was suffering a miscarriage or chemical pregnancy (both I have experienced before) the levels would decrease slowly, fading and resulting in weaker positives until no more HcG was present in my bloodstream and I would get a negative test. Please do not trust the clicks brand. Save yourself a lot of heartache and avoid the brand completely. They are con artists and do not care about their clients, no matter how delicate the situation.
0 replies
82 months ago
Taking money without warning - very poor service
We had been clients of Vox for a few years before we moved house in January of this year and decided to sign with a different provider. We gave notice in January and had a very smooth cancelation process. A few week after we moved we received a call on the intercom of our old house (it had not been sold yet so we were still registered on the intercom) from a courier guy saying he was there to collect the equipment. We had no idea what he was referring to. No one had communicated anything with us and we didn't even know what company he was collecting for. Since we no longer resided there we said to him we have no idea what is going on and are not there so he left. A few months later we receive an email from Vox saying we owe them close to R3000 for equipment not returned. We contacted them immediately saying we had no idea we had to return the equipment and we have no problem returning it, could they possibly send a courier to our new address to collect. After being on hold with the logistics department for ages we eventually got cut off. We called again and asked if someone could phone us back. No one ever called and we eventually left the matter as we felt we had already gone out of our way to contact Vox as there was no communication from their side. Another few weeks later (last night) we notice Vox had proceeded to debit our bank account with the amount they mentioned. This is absolutely unacceptable. We received no communication regarding the matter from Vox prior to them saying we owe them money. We tried to contact them to resolve the matter and have been very willing to give back their equipment. How is it that they never returned our phone call but now have the audacity to just debit our account as they feel fit? They did not even send another email saying final warning. Their communication s****s are atrocious and if this is the way they treat loyal customers we are shocked. We even consider signing up again with them a while back but there is no chance this will ever happen. We will also warn anyone wanting to sign with them about their service.
0 replies
Review Distribution
5 Star
6 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (50%)