AV
Arlene V
Active since Mar 2017
10
Reviews
0
Industries
Reviews
10 reviews10 months ago
Great service
Amazing service. Claim paid out next day. Highly recommend. DotSure gives peace of mind when it comes to your animals.
1 reply
12 months ago
Great screen protector
Order arrived much sooner than expected. Best screen protector ever! Everything they promised and more. I absolutely love it. Would definitely recommend
0 replies
22 months ago
Impressive service
Amazing service from the word go. Competitive pricing and great knowledge from the sales staff. Chiara went over and above and even provided a comparison across different products to make my decision easier. All done online and over whatsapp. I definitely recommend using Easy Bike for any outdoor activity needs.
0 replies
23 months ago
Jackie was amazing! Hy het my so vinnig gehelp en mooi deur als gegaan
Jackie was amazing! Hy het my so vinnig gehelp en mooi deur als gegaan. Ek waardeer hom vreeslik!
1 reply
68 months ago
Most amazing service and company
Most efficient, friendly and professional company I have dealt with in ages. Thembi is never too busy to take a call or assist with a query. She has sent me numerous candidates, professional CVs, scheduled amazing interviews and made the process of findinding the right domestic for our family effortless. The support she has shown is incredible. She will not rest until you are happy with your placement and makes sure that all candidates are of a high quality. She also assists with UIF, work contracts, welcome packs etc. I am beyond blown away and HIGHLY recommend anyone looking for a domestic to get Thembi to help. She has been a life saver!
0 replies
75 months ago
Maternity benefits major improvement
I have complained multiple times in the past about Momentum and Multiply's shocking maternity benefits program. Now I feel it is time to praise them on a marked improvement. Yet again I am pregnant and had to register my pregnancy with Momentum. The registration process was easy and efficient but when they mentioned I would receive a Mommy Swag Bag at 24 weeks my heart sank. I reminded them of their past, dismal service which resulted in hours of frustration for me. Their over promises and under delivery. They assured me they separated from Multiply and now had a new partner, Baby YumYum. This morning I received all my documentation explaining what I am covered for, what benefits I receive etc. Well, it was a welcome surprise! The new program is efficient, easy to understand, informative and beautifully laid out. Well done Momentum on this new venture. Now the real test will be when I reach 24 weeks to see whether I receive my Mommy Swag Bag and the benefits that follow. But right now I am feeling very optimistic.
1 reply
77 months ago
Clicks product reliability is devastatingly useless
On Wednesday 5 February I was on my way to go visit a friend on sick leave. I passed a Clicks Pharmacy and decided to stop in and purchase some pregnancy tests. My husband and I had been trying for quite some time, suffered a loss, and had decided this was our last cycle of trying to conceive. I saw they had a pregnancy with weeks of conception test and I decided to buy 2 of those as well as 2 of their normal pregnancy tests. When I got home after my visit, I immediately did the weeks of conception test. It was positive. I was elated! I immediately shared the news with my husband, mom and dad who were joining us for lunch. I decided to do one of their normal pregnancy tests that evening but it was negative. I was a little confused but decided it must be diluted HcG levels as I did the test in the evening. The following morning I did another weeks of conception test and it was positive. At this stage my husband told me it can't possibly be wrong twice and I should enjoy the moment. I had a few tests left over and so decided to test again the next morning Friday 7 February. All subsequent tests were negative. The Clear Blue digital, the pick n pay test as well as the normal clicks pregnancy test. I was devastated. I called the clicks helpline and explained the problem. They proceeded to tell me they would lay a complaint and I should go to any clicks pharmacy and ask whether they have had any returns of the product. Unfortunately the helpline could not tell me the product reviews, whether there have been complaints or the reliability. I was very upset. I went to Brackenhurst Clicks where I was assisted by two lovely managers who helped me call head office to try and get some answers. Well, head office said they would lodge a complaint but because I did not keep the original packaging with the bar code and batch number and I did not swipe a clicks club card with my purchase they couldn't do much. I was in shock. Not once did anyone say it is a reliable product. Not once did anyone apologize for the emotional rollercoaster we were put on. Not once did anyone phone me back to confirm that the problem would be followed up. I did not even get a reference number (it was not offered for my first call and the second call I was told I would get called back with the number, it never happened). It is utterly disgraceful that this product is on the shelves. And I know it is a faulty product because I had very strong positive results and on the Friday, I used the weeks from conception test again and it was completely negative. If I was suffering a miscarriage or chemical pregnancy (both I have experienced before) the levels would decrease slowly, fading and resulting in weaker positives until no more HcG was present in my bloodstream and I would get a negative test. Please do not trust the clicks brand. Save yourself a lot of heartache and avoid the brand completely. They are con artists and do not care about their clients, no matter how delicate the situation.
0 replies
83 months ago
Taking money without warning - very poor service
We had been clients of Vox for a few years before we moved house in January of this year and decided to sign with a different provider. We gave notice in January and had a very smooth cancelation process. A few week after we moved we received a call on the intercom of our old house (it had not been sold yet so we were still registered on the intercom) from a courier guy saying he was there to collect the equipment. We had no idea what he was referring to. No one had communicated anything with us and we didn't even know what company he was collecting for. Since we no longer resided there we said to him we have no idea what is going on and are not there so he left. A few months later we receive an email from Vox saying we owe them close to R3000 for equipment not returned. We contacted them immediately saying we had no idea we had to return the equipment and we have no problem returning it, could they possibly send a courier to our new address to collect. After being on hold with the logistics department for ages we eventually got cut off. We called again and asked if someone could phone us back. No one ever called and we eventually left the matter as we felt we had already gone out of our way to contact Vox as there was no communication from their side. Another few weeks later (last night) we notice Vox had proceeded to debit our bank account with the amount they mentioned. This is absolutely unacceptable. We received no communication regarding the matter from Vox prior to them saying we owe them money. We tried to contact them to resolve the matter and have been very willing to give back their equipment. How is it that they never returned our phone call but now have the audacity to just debit our account as they feel fit? They did not even send another email saying final warning. Their communication s****s are atrocious and if this is the way they treat loyal customers we are shocked. We even consider signing up again with them a while back but there is no chance this will ever happen. We will also warn anyone wanting to sign with them about their service.
0 replies
86 months ago
Empty promises
I am currently 37 weeks pregnant and awaiting my Momentum Multiply Momentous baby bag. Every time I call Multiply I am told that they are out of stock of booklets. When I registered my pregnancy with Momentum I was informed that I would be contacted at 24 weeks to confirm a delivery address for my baby bag and magazine subscription. When I was pregnant last year with my daughter, I was not contacted and after numerous fights I eventually received my hamper. The delay was apparently that they had no voucher booklets left. The solution was a printed page with vouchers on that I could take to Baby City. Fast forward a year and another pregnancy, and apparently I have not received my bag because they do not have voucher booklets. Again I was not contacted at 24 weeks. My broker proceeded to contact Multiply, after I said I did not have the energy to fight with them for a 2nd year in a row, and they promised to deliver my bag. Again it was not delivered and my broker was told I put a hold on the bag as I was on holiday. I am still waiting for any type of proof that I said this. I proceeded to call Multiply and was promised I would have my bag by 10 May. My broker contacted Multiply and reminded them that I need my bag today. Guess what, they again told me they are out of stock of booklets. I have asked to speak to a manager and still no one has contacted me. It is not about the baby bag, it is about the fact that on the 1st of every month they get my monthly payment but when they are supposed to deliver a service I am paying for I am left with nothing. What is the point of continuing with a rewards programme if there are no rewards? I am a loyal Momentum client and have medical aid, insurance and life insurance with them. Is this how you treat a loyal customer? All they had to do was call me, explain what is going on and make a plan to rectify the situation. Instead I have repeatedly had to contact them and no one is competent enough to resolve the situation. I has resigned myself to the fact that my baby will arrive before Momentum deliver on their promises. We will seriously be considering closing our portfolio with Momentum once I have given birth and moving over to anyone else that can provide a half decent service, because Momentum delivers nothing. If anyone know of a reliable institution to move my portfolio to I would greatly appreciate the advice.
3 replies
112 months ago
Disappointing follow up
<p>In November of 2016 I ordered, and paid, for 2 pairs of shoes from Franella Footwear. I wanted to follow up on the delivery as I would being going away in December and wanted to organise for someone to be available at my home to receive the delivery. I called and was informed that the order will only be available in the new year an that they would keep me posted. In February I still had not had any feedback. I then proceeded to email Franella. The response was always that the turnaround time is 2 - 16 weeks and that someone would be in contact with me. No one however ever followed up with me after that, even though I asked for a more detailed timeline. </p> <p>Today I contacted them yet again, after the response to my last email was that someone would get back to me soon with a more detailed timeline (2 March 2017) which never happened. In today's email, I did say that if I did not receive feedback, steps will have to be taken. I did not specify any steps. Franella Footwear IMMEDIATELY jumped to conclusions, thinking I was threatening with a lawyer (which I never mentioned) and started threatening me!</p> <p>Is this how a customer should be treated? </p> <p>After placing and paying for an order in November it would've been great if someone could just have told me more or less when to expect my order. If there could've been any communication from their side and not that I had to constantly be the one to follow up on them, that would've been great. Even if they TOLD me my order would only arrive in November 2018 I wouldn't mind, BUT I expect them to TELL me and keep me up to date (especially since I asked for an estimated timeframe).</p> <p>I have now given up any hope of every receiving my order from them and will never use, or recommend their service to anyone. </p>
0 replies
Review Distribution
5 Star
6 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (40%)