PS
Palesa S
Active since Apr 2017
39
Reviews
0
Industries
Reviews
39 reviews7 months ago
Misleading and *********
I contacted Vodacom on 1 September 2025 to cancel my contract that ends 20 October 2025. I was told I’d have to pay penalties because it’s too early and I asked if I should call back on 1 October to avoid penalties and ensure that, come 1 November I will no longer be paying the contract. Now all of a sudden I still have to pay the same contract come 1 November, because my debit date is on the 1st of the month. I asked your consultant repeatedly and they confirmed that my last payment would be on the 1st of October. I’ve been a loyal customer for 10+ years. This honestly frustrates me, because I asked over and over and I was assured. You can even listen to the voice recordings. This is ********* and misleading. Please do the right thing Vodacom. Please!
106 replies
10 months ago
I would like to write a review about MiWay Insurance for Faith Mothwa
I would like to write a review about MiWay Insurance for Faith Mothwa. She’s patient, kind and incredibly relatable. Goes above and beyond for clients. Thank you Faith for everything! You embody excellent customer service.
53 replies
15 months ago
Credit Card was closed last year,, but now handed over to attorneys!!!
I lwrote a review for African Bank last year in April. Where I informed African Bank to close my credit card as I had paid it off. A case was opened and was assured that it was resolved and closed and nothing is outstanding. Today I receive and SMS that my credit card account has been handed over!! You're messing with people's lives with your incompetence. You're ruining my credit score. Please sort his out immediately. Query nunber logged 16 April 2024: 9458760368 It was "resolved" on 18 April 2024 Please resolve this for good
53 replies
22 months ago
Refuse to keep premium the same.
I sent an email on 27 may requesting you NOT to increase my premium, but today I get an SMS stating that my premium is going up. I've been on the phone for almost 30 minutes holding and when you answer, no one speaks, making me have to call you back. Here's my policy number that I would the premium to remain the same: 69668N108199217 Here is the Case Reference number: CEA240596856
53 replies
25 months ago
Close unwanted account
When I asked you guys to close my credit card, I also asked you to close the my world account. You didn’t do this. Now this account is busy incurring monthly charges. I know it’s a little amount, but if I ignore this, the little amount will keep growing. Please close the myworld account, I asked you this already. I don’t want it.
689 replies
27 months ago
Outstanding service and installation
Dries is absolutely amazing and so is his team. Perfect and neat work. Went the extra mile. Always willing to help and explain. They really care about their clients. Genuine people.
0 replies
27 months ago
State of the Art Service
Top Notch service. The consultant held my hand through the difficult time my family and I experienced. Thank you Tshepo Temane for treating me like a person and not a number. For going above and beyond. More especially providing calmness and peace of mind during a time I needed it the most. God Bless you!
58 replies
32 months ago
I have to go to Home Affairs and get new ID just to change store card back to ****en name!!!
Please explain to me why I need to go to Home Affairs to get a new ID, just because I want to change my surname back to my ****en name for my Store Card??? I have both IDs and green book is still very much a valid form of identification! This is honestly the most ridiculous thing I’ve ever heard. I have done this so many times and at other places and never experienced a hiccup. At this rate I’ll just close my account with you guys, because you’re absolutely ridiculous!!!
0 replies
34 months ago
Shoddy and Unaccountable Service
My phone was ****** in 2017 and Vodacom advised that I should flag my number due to this, of which I agreed. When I had to unflag it I had to call their customer service department, then they said I should go to a store of which I did - many many times because they had no idea what I was talking about!!! I upgraded my contract in 2020, the flag wasn't there - no mention of it. It is 2023, I am trying to cancel the contract, suddenly the flag is there again. I have to wait 24-72 hours for the flag to be removed again! Is this your way of ensuring I cancel my contract late so that you can take more money from me? I've been a loyal customer for over a decade and it seems the only way I can get you to resolve my issues, is to write a review. You're annoying, honestly!
240 replies
34 months ago
Absolutely Useless
My Shipment from SHEIN has been at OR Tambo since 29 June. I then get a shoddy response from Tebogo Majozi that a payment link was sent to me on 27 June 2023 and I never received any payment link. Then they close my case. JNB/0723/343. When you try phone them on 011475 3000, line doesn't even work. Your service is pathetic.
0 replies
Review Distribution
5 Star
13 (33.333333333333336%)
4 Star
3 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
1 (2.5641025641025643%)
1 Star
22 (56.41025641025641%)