TF
Tanya Fouché
Active since Apr 2017
8
Reviews
0
Industries
Reviews
8 reviews21 months ago
********s at Amanzimtoti branch
They made you pay for all treatments in advance just to pack up their store and disappear like ******* in the night. Their service has always been poor, but having already paid for all treatments in advance, you stick it out. Arrived for my next appointment made a month ago just to find they disappeared overnight 2 weeks ago. Ran away with all our money. The cherry on top is that after 4 laser hair removal treatments that were agonising to book as their receptionist was useless, there is absolutely no difference in hair growth. Complete waste of money, time and energy. All in all this was a horrible experience and I cannot say I am surprised that they ran away like the ******* they are.
0 replies
41 months ago
Fraudulently renewing contracts
I've been trying to cancel my contract for months and was told I cannot cancel the contract until the 2 years have passed. Thus, I contacted Vodacom again this month as the time to cancel has finally arrived just to be told again I cannot cancel and that my contract was extended to 2024. By whom? Nobody contacted me relating to this, when you KNEW I wanted to cancel. I was not informed in writing that the contract would be extended if not cancelled by a certain date, therefore you had no right to renew this contract automatically. Moreover, per standard procedure, if a 2 year contract rolls over past 2 years it goes onto a prepaid month-to-month contract automatically. Meaning I am still lawfully able to cancel the contract with a 1 month notice period. Therefore you CANNOT deny my cancellation of this contract. I need someone who knows what they are doing to call me as everyone I speak to when I phone you tells me nonsense, all on a bandwagon to help Vodacom steal money from me for another 2 years. Disgraceful.
396 replies
42 months ago
Deliver broken products then they ignore you
We purchased a Hisense fridge via Game Online stores, it was delivered on 03 October 2022. Three days after being delivered we had to switch it off as it wasn't keeping anything cold. The motor switches on for a few seconds and then off. This happens non-stop and the motor was overheating whilst the fridge was not getting cold at all. We logged this with Game stores on 07 October 2022, who indicated a technician from Hisense would be contacting us. It has been weeks and nobody has contacted us. I've called Game on multiple occasions and nobody is helping. I've sent over 6 emails and have not received a single response. They hang up when you call them, then they phone back and as soon as you answer they hang up again. Surely to make it look as though they tried calling me when truly they did not care to speak to me at all. Since I purchased a brand new fridge and received a broken one, I don't want a technician to work on the fridge. I want a new fridge - which is what I paid for and didn't receive. The customer service is non-existent and shocking to say the least. After this experience I will not be purchasing from Game stores again.
0 replies
53 months ago
Where is my couch??
I ordered a couch online on 28 November 2021 and paid for it in full. Over R23 000. My order confirmation indicated that I would be contacted within 3 days to schedule delivery. It is now day 8 and nobody has contacted me to schedule delivery. When I called on 03 December 2021 to request an update on what is going on I was told the couch is on a truck on its way to Bloemfontein. Today is 08 December 2021 and I still haven't heard anything. I called again today and was told the couch is not here and that they will get back to me with an update. How can the couch not be here 5 days after it was supposedly on a truck on its way here? The maximum delivery time of two weeks will be over on Friday. My couch isn't even in town yet? You're sitting with R24 000 and I'm sitting on the floor??
53 replies
66 months ago
Vodacom stealing money every month
2 years ago I upgraded my contract at Vodacom, receiving a 'package deal' where an extra phone and line were included for free. I recently upgraded my contract again, during which time nobody at Vodacom EVER told me that the extra line will now become a separate charge on my account if I don't cancel it. I only realized this after receiving my first new statement where the old free line now suddenly became a charge on my invoice. I called Vodacom immediately after receiving this invoice on 12Oct2020 @ 17h22 to cancel this line. I was told that it was cancelled and that my next invoice would be correct. Fast forward to 13Nov2020 and the new invoice has the same old line charged. I called Vodacom AGAIN on 13Nov2020 @ 09h12 and was told that the line had really now been cancelled and even told that the prior cancellation had been escalated now since it was not done correctly. I was told I'd receive an SMS. Today is 26Nov2020 and I am yet to receive that SMS. I called Vodacom YET AGAIN!! on 26Nov2020 @ 17h13 to confirm that my line has been cancelled. Big surprise - it has NOT been cancelled. Now I'm being told it cannot be cancelled since I broke some sort of rule according to them and I have to keep the contract until 2021 or pay a fine. When I asked what exactly this 'rule' was and when this rule was communicated to me (which I am 100% certain it has never been communicated to me) - suddenly the line dropped. Called back to get the information and was told that the individual that was helping me was 'busy' and would call me back. If you keep taking my money I will stop this debit order at the bank until Vodacom fixes their mess. I think I'll start reviewing MTN's available contracts.
112 replies
79 months ago
Great Service
Thank you to Lezanne Grobler for her friendly and professional assistance.
105 replies
99 months ago
Howler STEALING our Money!!!!!
I attended UltraSA JHB on 10Feb18 with 3 of my family and friends. We had our tickets preloaded with cash and all seemed fine throughout the night since our wristbands were working perfectly fine all night. However, when trying to get our money back that's left on the wristbands, the website keeps saying our wristbands cannot be found or they are invalid. Not one of the four of us are able to get our money back! I have been struggling (and so has my sister) to sort this out via contact with the Howler support team but to no avail. This has been pending since 15Feb18. Our query was supposedly handed over to the 'technical team' on 21Feb18 but none of us have gotten our money back yet. Sent follow up emails to howler support for a status update but nobody replies. I find it too much of a coincidence that not one of us can cash out our money. 4 out of 4. 100% failure from your side. Sis. Could you please stop stealing our money and GIVE IT BACK ALREADY?!?!
53 replies
110 months ago
Money being stolen by Vodacom and no response from Vodashop East Rand Mall!
<p>I did a Transfer of Ownership at the VodaShop in East Rand Mall on Saturday, 18 March 2017. Received confirmation that it has been completed on Monday, 20 March 2017. I paid the once-off change fee <span style="text-decoration: underline;">cash, in-store on 18 March 2017.</span></p> <p> </p> <p>End of March comes along and the debit order for the contract was taken from the previous owners (my sister) account. I phoned the branch numerous times to explain and inquire when the debit order will be transferred to my name. Always got the response that they will phone me back with more information. <strong>No-one </strong>has called me back!</p> <p> </p> <p>Two weeks later I receive an invoice via email for <strong>R 951.17!!!</strong> They have charged me the once off change fee (which I already paid in store in cash!). They have charged me for the full amount of the contract for the month of March - which was <span style="text-decoration: underline;"><strong>already debited from my sisters account at the end of March!!</strong></span>- and phone calls to the branch now go unanswered.</p> <p> </p> <p>Pathetic that one has to spend so much of your own valuable time and extreme amounts of airtime to try and prevent them from <span style="text-decoration: underline;"><strong>stealing</strong></span> your money at the end of the month due to them not doing their jobs correctly in the first place!! </p> <p> </p> <p> </p>
112 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)