Active since Apr 2017
7
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Reviews
7 reviews4 months ago
No response
Place a order for a oven cupboard and counter top. Advised it would take 3 days to complete. Each time I enquire to when it will be completed, I kept on getting a excuse. Now theybare not responding or picking up my calls. I went to the place and they said they cant help need to communicate with the customer service person.
0 replies
9 months ago
Terrible service
Terrible, you have a appointmwnt, but they cant find your info. Get sent around having to resolve the issue, no one is willing to assist. You end up waiting the whole day jist to get seen. Layed a complaint and on one gets back to you, after they say they will call you to have the issue resolved.
0 replies
50 months ago
Poor product quality
I purchased a set of headphones at the Somerset West store in December and not even 3 months later it broke where the able to extend the band. On Monday 21st of February 2022 I went to return it at the Waterfront store, but they advise that it's only covered for technical issues. Am not happy with the fact that it states on the back of the till slip that you can return goods within six months if there is a issue with the product. The product should be replaced with the same or similar product or offer credit for the value of the goods.
106 replies
59 months ago
Telkom the never ending contract
On the 02nd of May 2021, I requested to have my contract cancelled. I received a confirmation message that the cancellation has been logged with case number 57615329. The consultant that assisted me advised that my contract would be terminated on 1 of June 2021. A few days ago I went to one of the Telkom popup stands in the mall to check if the contract has been cancelled, to my surprise the contract is still active and they could not find a cancellation request, even after I showed the message with the case number. Telkom why are you trying to force me to keep a contract that I dont want or need?
0 replies
108 months ago
Helpful assistance from the Lewis Group
<p>Thanks to Sadia for solving my complaint in a timely maner. Providing me with feedback and going the extra mile to assist.</p>
56 replies
108 months ago
Helpful assistance from the Lewis Group
<p>Thanks to Sadia for solving my complaint in a timely maner. Providing me with feedback and going the extra mile to assist.</p>
56 replies
109 months ago
Three months and counting
<p>I've handed my laptop in for repairs on the 21st of January 2017 due to black spots on the screen. After three weeks of being with the branch I was informed that there is a crack in the screen. I than again explained that the only issue with the laptop was the black spots on the screen and no crack on the screen. After going backwards and forwards with this issue (keep in mind that I was the one that had to follow up with the branch). Finally being contacted by the insurance department and having to state again why I handed the laptop in, in the first place. I now had to go to the police station to do a affidavit, not hearing back after two days I called the headoffice again and being transfered to the insurance department, I was informed that the insurance claim was declined and the branch needed to inform me about this. The insurance department stated that the branch now needs to replace my laptop. Now dealing with the branch directly again. It was the same backwards and forwards interaction and my laptop was still not fixed. Called the headoffice again and asked for the complaint to be handed over to a manger, but was given a supervisior to assist me, we go to the point where the branch needed to give me a new laptop. After being informed by headoffice to go fetch my new laptop at the branch. The next day(Saturday 29th of April) I went to get my new laptop, arriving at the branch, I had to wait for them to get the laptop and to find out that its not a new laptop, but a display item thats been sitting on the shelf for two months. I decided to take the laptop, just not to deal with the company any longer. Only to get home and discover that there was no charger in the box and that the laptop given did not have the same specs as the one I bought. I informed the consultant about this and was advised that they will send a driver to deliever it. I waited till 13:00 to follow up again, was informed that they are looking for a new laptop at one of the other branches and they will get back to me on the Tuesday 2nd of May. The Tuesday came and gone and no one called me to advised what was happening. I than called the headoffice to see if they could sort out the issue, was advised that they will get in contact with the branch. After yet another backwards and forwards interaction I was told to bring back the laptop the saturday the 6th of May and to show/prove that the laptop I bought has a 4gig of ram. Having to waste another saturday to sort out this problem. After proving that it indeed does have a 4 gig ram I was advised that head office will get back to me on monday 8th of may. After not hearing from the anyone I called again only to be assitant on wednesday 10th of may. I was informed that the branch will collect a new laptop for me and headoffice will contact the next day to confirm when I can collect the laptop. I have not heard back from the supervisor I was dealing with since wednesday and when I call to speak with her she is in a meeting or on the phone. I've been pasient long enough its time for this company to sort out this issue, its going on four months now and if the tables was reverse and I owed tbe company money they would of called on a daily bases, but now I am the one who has to call the company. What is the Lewis Groups going to do to sort this out?</p>
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (28.571428571428573%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)