Active since Apr 2017
27
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Reviews
27 reviews43 months ago
Hi-fi Corp sells incompatible products and refuses to fix the problem
I bought an LG TV (75 inch) and a Sony sound bar at the Boksburg branch. Both sales persons assured me that the two devices are compatible with each other Over the last two weeks I have continuous connectivity problems. I even paid a sound technician to check out the connection and was told that these products are not compatible. Hi-fi Corp refuses to help even though the product specialists in the store sold me two devices that won't work together.
0 replies
45 months ago
Vodacom contravenes the POPI act
My wife called the call centre to register for the Vodacom app. Now my app has been deregistered, and I don't have access to my account details anymore. This I pathetic service.
134 replies
45 months ago
Cell phone banking services non existent
Tried calling cell phone banking. Had to listen to almost 3 minutes of available options, which informs callers that working hours are from 8 am to 5 pm, Monday to Sunday. After entering my account number, the call just cuts off. This happened twice. Why offer a service if you cannot follow through with it. Extremely disappointed.
268 replies
51 months ago
Brilliant customer service
I want to commend Mariaan Jackson and Maxine Johnson for going above and beyond the call of duty to assist me on a Saturday (after business hours) to finalize my insurance confirmation that I needed to take ownership of my new car. The service was exceptional. You guys are the most awesome brokers ever. With this type of excellent service, I have no doubt that Econorisk will grow from strength to strength. Thank you for making my birthday a memorable one. Words cannot truly reflect my gratitude for your exceptional service.
0 replies
54 months ago
ABSA cannot explain excessive debit order
Absa debited my loan account for no apparent reason. Initially thought it was a credit life premium, however, it was confirm that this is not the case. Someone from the personal loans department was supposed to contact me to explain why an extra R500 was debited. It has now been 4 days and I'm still waiting. Shocking service.
53 replies
54 months ago
ABSA STEALING MY MONEY
I took out a personal loan in September. I asked the consultant to cancel the insurance on the loan. I then received confirmation from ABSA that the insurance was cancelled. However, when my debit order went off this month, I noticed that the amount deducted is approximately R500 more than what my installment should be. I contacted the consultant via email to query this. The response was that I now have to call someone else to query this. This is frustrating as I do not have airtime to hold on for 20 minutes before someone actually answers my call. Is ABSA going bankrupt, that they are now resorting to unauthorized deductions from my account. Do I need to change banks? Absolutely disgusted with the service from ABSA.
53 replies
56 months ago
Excellent customer service from Lindiwe Mbonani
I would like to commend Lindiwe from the Northmead Square branch for her excellent service. She helped me with a personal loan. She was very professional and kept me informed with regards to the status of my application. Thank you Lindiwe for your time and patience while helping me.
53 replies
57 months ago
Vox steals from customer and then provides shocking customer service.
The lack of service from Amy(Accounts Dept and still hasn't gotten back to me 7 days later) and Peter (Sales manager) at Vox is shocking. Their refusal to help and reluctance to escalate my issue is very sad. Basically Vox charged me for a service that they did not deliver. They refuse to refund the extra R200 they billed me for July. The reason, according to Peter, is because I downgraded my line speed. It is disappointing that a company that has a turnover of more than a million Rands a month cannot refund R200, for a service that was not provided. I also find it difficult to believe that an IT company of this size and stature cannot get historical data on line speeds provided to its customers. I wonder if the people working at Vox are just incompetent, or maybe they are too lazy to do anything as a little effort is required. Poor Vox, are you so desperate to turn a profit that you have to resort to stealing from your customers?
53 replies
58 months ago
Vox charges for services they did not provide
Vox supposedly upgraded my connection to a 50/50 line (on 1 July 2021), which I never had the benefit of. They then billed me for a service that was not provided. On contacting Vox, I spoke to Amy, who promised to get back to me. 2 days later I'm still waiting. Is Vox going bankrupt and now are charging people for services they do not provide or is it pure incompetence on behalf of the people working there? I want a refund for this lack of service. I was quite happy with my previous line speed.
53 replies
61 months ago
False advertising by Capitec
Tried unsuccessfully to activate the new banking app. Capitec widely advertise that there is no need to visit a branch to do this. I have to say that this is false advertising. I contacted Capitec via whatsapp and the response was to visit a branch. Thank you for wasting my time.
53 replies
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5 Star
4 (14.814814814814815%)
4 Star
0 (0%)
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1 Star
23 (85.18518518518519%)