KG
Kasturi G
Active since Apr 2017
8
Reviews
0
Industries
Reviews
8 reviews25 months ago
Renew it - Appauling service
I am so disappointed in their service & the lack of customer service. They took 4 weeks to repair a job that was under 10k. On collection of my vehicle, it was not ready. I had to drive it without a spoiler because they did not have the glue to attach it onto the car. Furthermore, there were scratches, dents & serious flaws in the paint work. Some of the damages were not from the accident. I was promised that all will be sorted out as soon as the glue arrived. My vehicle went back after about a week. I notified Isaac of a noise that i could hear when I brake & asked for the mechanic to have it checked out. It was at the workshop overnight. On collection for the 2nd time around, there were new damages, paint flaws, including a windscreen chip. The photos that were taken when my vehicle arrived there after the accident proved that these damages did not exist on my vehicle. I notified Isaac of my dissatisfaction & I also notified my insurance, Discovery. I was told to bring the vehicle in for a few days again. How can I take my vehicle there for the 3rd time with this level of service? It is evident that vehicles are being damaged while at the workshop. It's now 2 weeks since Discovery escalated my mail to Renew it. I have not received a call or any communication from them. I cannot understand how Discovery Insure does business with these guys.
56 replies
40 months ago
Standard Bank home insurance appalling service!
I have had my home insurance with Standard bank for over 4 years. For the 1st time I claimed for damages caused by the storm to my home around the 7th November 2022. The Service provider did the inspection & confirmed approval of the claim on the 9th by Standard bank insurance. When I enquired what is included in the claim, some work was omitted for dampness by the service provider. Standard bank advised that they will address with the SP. After many calls, emails, etc. I did not have any joy in dealing with them. I even escalated. Appalling service indeed. On the 7th Dec I eventually received an email rejecting the claim for the damp proofing. I questioned if the rest of the claim would be honored only to be told that the entire claim was rejected. How can a claim be approved & then rejected? I sent an email to the complaints department on the 12th Dec (needed to beat the 40day time frame for complaints). It is 24 days since my mail & I haven't received a response. Is Standard bank complaints waiting for the 40 days to be over so that they can tell me that I should have contacted them before 40 days? This is certainly not the experience is expected from such a reputable bank. Extremely disappointing!
132 replies
41 months ago
Money disappears from a paraplegics deceased estate account
My 72 year old mom has been given the run around for over a year now for money that was withdrawn from my dad's estate before it was winded. She was notified that it was FRAUD & and an investigation was held. She was promised to receive the money but still nothing. The branch submitted the info required however it's just gone into `space''. No one has any info or feedback. How's that for a BANK!!!! PATHETIC!
264 replies
52 months ago
Telkom - Pathetic customer service
I am not surprised at the poor reviews on TELKOM. One can never get through to them on any of their platforms. Tried calling about 5 different numbers, NOT AVAILABLE or doesn't even ring. Website, useless. Cant log a query. BOT has an option to get someone to call you back but that does not work. They are a complete joke.
0 replies
53 months ago
DISGUSTING SERVICE FROM NETSTAR CUSTOMER SERVICE & TECHNICAL
For a tracking company who provides security, yr all round service is appalling. I dread to even think what would have happened if i had an emergency with my vehicle. I have had this contract for so many years (so long that i can't even remember). My debit orders went off my account even through me being unemployed for over 3 years. In the recent years, my car battery dies if i don't use the vehicle for a day. I have had to replace to several times. After calling into their customer service centre numerous times since this morning, i finally got through to someone. After explaining my challenge, she advised that the unit was suppose to be upgraded years ago & has lost its warranty too. I did not receive a call or email from Netstar advising of this upgrade. I have cancelled my contract. Now i needed to speak to someone to get a refund on my subscriptions. Had to call again numerous times to get through to finance. Jacqueline said that i need to get someone to check if the battery of the tracking device is draining my car battery, etc. & she offered to reroute my call. GUESS WHAT, no one answered the re-routed call. All i want is someone to come & remove the system today so that i can use my car. My car has been parked off since Thurs due to a dead battery now.
212 replies
69 months ago
Bosch Appliance pathetic warranty service
I sent a complaint on the 30 May 2020. No response yet???? Pathetic indeed, I certainly will not be supporting Bosch appliances ever again!!!!
0 replies
72 months ago
Bosch after sales service poor
I purchased a Bosch dishwasher from Makro & installed before the lockdown. There is an error on the cycle. I contacted Makro & they referred me to Bosch as it is still under warranty. I sent them an email & they responded that my query will receive attention from the appropriate people. After waiting for weeks, I decided to resend that mail requesting for support again. NO RESPONSE! On the 26/5 I called Bosch on the number I got from the email (011-6519830). I was told to contact Bosch SA on 011-2657829. The number wrings & drops. The following day, I called the previous number again & was told that I would be put through to the Bosch SA number & was given the number in case it drops (011-2657800). The call was transferred however, it drops. I am desperately trying to get some support urgently as I wish to use it.
0 replies
109 months ago
FURY TOYOTA RANDBURG - APPALLING !
<p>They did not advise that my warranty had expired. Did not provide a quote for my service but whacked me with a bill on collection of my vehicle. Their emails only work to their convenience. Furthermore, a sun visor was taken out of my vehicle. Am i suppose to take my car accessories to my office? No consideration, empathy or attempt to provide great customer experience. Appalling!</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)