FR
Ferdi R
Active since Apr 2017
22
Reviews
0
Industries
Reviews
22 reviews11 months ago
⸻ On 29/06, I got home to find my internet was off
⸻ On 29/06, I got home to find my internet was off. I left it, assuming Frogfoot was doing maintenance. On 30/06 it was still down, so I contacted Home-Connect. A male agent assisted me and said he’d call me back by close of business—I’m still waiting. On 31/06, I received a call saying all should be fine, but the internet still wasn’t working. I reached out via WhatsApp and was contacted by a call agent, then a manager, who eventually concluded the issue was with Frogfoot. I contacted Frogfoot, who said everything was fine on their end and that the problem is with Home-Connect. I went back to Home-Connect, and another agent told me the issue is under investigation and to wait 24–72 hours. I asked for a call and was told they only communicate via WhatsApp—odd, since I’ve received calls before. This is a recurring issue, and no one takes responsibility. I even asked Home-Connect to confirm in writing it’s Frogfoot’s fault, but only Frogfoot responded, blaming Home-Connect.
159 replies
15 months ago
Not getting fuel reward
I submitted a receipt for fuel that is not reflecting. Submitted twice now and bith times Discovery says that it is a duplicate.
56 replies
16 months ago
no OTP
Trying to activate the free showmax that comes with premier. Not receiving OTP. DSTV says contact Showmax. Showmax cant help. According to email I need to activate within 7 days. Been trying for 2 days now to activate
56 replies
19 months ago
Tracker // No tracker
Ok. So I recently purchased a new vehicle and took it to Tiger Wheel and Tyre to have the Crowd Search tracker installed (13/09/2024). Discovery website keeps saying that I still need to take the vehicle or I will not be covered in the event of a claim. The tracker is linked to my profile and I am receiving points and trips are being monitored. I have now on a couple of occasions advised Discovery that the website is not correct. Discovery does respond. Unfortunately, the response is the same. All that Discovery can say is that the tracker is reporting. Yet again, I am stating that I know that the tracker is reporting and that the issue is on the Discovery website.
159 replies
21 months ago
Information needed
We recently changed the plan option effective 01/08/2024. For more than a month I have trying to get information regarding doctors and hospitals that are contracted in, as only certain doctors etc. can be used. I emailed queries and membership. The only response that you get is the standard auto reply that your queries will be attended to in 3-5 working days. Not sure how to get the info as they would be quick to tell us that they are not paying as we did not use a contracted service provider. Surely they should have a list of doctors, hospitals, and pharmacies. Dont know?
58 replies
22 months ago
Paying for dead people
I have been trying to remove my dad who passed away. Emailed both queries and membership and no reply. I phoned today and was told that a from needs to be completed. Standard replay says that some will reply in 3-5 business days, yet no reply whatsoever from any email.
424 replies
34 months ago
Vitality Drive V3.0
On 27/06 I notified Discovery of an issue that I am having with Vitality Drive points not reflecting and not carrying over to my banking app. On 29/06 Discover emailed me and said that it was referred to the systems department and gave a turnaround of 72 working hours. I have followed in the meantime and each time I get told that they are busy working on the issues. On the 07/07 I finally received a written replay from Discovery and the email says " With the launch of Vitality Drive 3.0 we have identified a few bugs in the system that are affecting the daily points allocated to clients. Our developers are working on rectifying the issues; however, we do not have a set turnaround time. Please bear with us as we work with our Systems team to resolve the issues." I now phoned again and was told that they still do not have a turnaround time. I do not understand why they do not communicate properly to all clients if there is an issue. If the Vitality Drive 3.0 is not working correctly why still advertise and brag about a system? We as clients pay for the Vitality drive, is is not like Discovery is giving it to us for free.
240 replies
34 months ago
Vitality Drive
I have been a client for many years (since 2013), but I have to admit that my recent interaction with Discovery is not so great. I recently replaced a vehicle that I had on cover. I went to Tiger Wheel to have a sensor installed. The insure app shows my trips but it is not pulling to Discovery Bank to get points. I received an sms from Discovery that says that the trips are recorded successfully and that safety features are active. The policy shows that the device was installed yet, but they keep on sending me DQ track installation reminders. Another point of concern is my claim-free years for which I am not getting points. I replaced a vehicle. Same driver yet the app shows zero points. Not too sure if the Discovery system is that world-class anymore. Nobody seems to get back to me. I contacted the call centre, they just said that I must send an email. Also left a message on Facebook and the reply was that someone will get back to me. I am not prepared to pay for benefit / rewards where the system is not working and where I will be penalized. Could I please ask that you look into this as a matter of urgency.
378 replies
47 months ago
STAY AWAY!
Guys, please stay away from them. Horrible, horrible service. No internet connection since Monday, we are now on Thursday 12:00 pm. They do not commit to anything, no proper ETA's. Best part and perhaps the funniest. They send me email updates from support, fully knowing that we are having connectivity issues. I stopped phoning support, because the guy had issues with me phoning and told me straight out that he would not phone me every 5 minutes with updates.
268 replies
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
1 (4.545454545454546%)
2 Star
0 (0%)
1 Star
20 (90.9090909090909%)