NM
nontobeko M
Active since May 2017
8
Reviews
0
Industries
Reviews
8 reviews49 months ago
Cancel the policies and payback my premiums. Stop sending schedule payments to my HR
Hollard is a company that is so unbearable to deal with. Making you join their policies is easy, just with a blink of an eye. I took policies with Hollard life, and education plan and savings plan. In which both policy were investments over a period of 5 years and yiu could partially surrender twice a year in the period of the 5 years. Both policies were paid through payroll for the company I work for. Wheni had to surrender partially they tod me the fund have no value. When I asked how was that possible because I don't skip payment since they payment is made before I even receive the funds. Then they said the policies lapsed. When I asked how was that possible because payroll makes the payments they couldn't explain. I have been in the battle with Hollard since October 2021...then again February 2022. I asked them to cancel all the policies and pay me back the premiums. They send me the forms to fill and documents to attach. Then they said there is no refund.. I went through the Ombuds to report and they told me that it will take 12 weeks to resolve the issue. I requested a statement form Hollard ard which they never produced. They don't communicate with clients they send you system generated sms. What gets me angry is that they are still sending schedules to the HR for the policies and when you them they tell you it Wil take two months to refund you. I want my money back and stop giving excuses. They just paid R2800 over the R8640 that I paid for premiums. Then you still request money from HR.
106 replies
52 months ago
Billed on iten I didn't get or purchased
On the 17th of December 2021 did shopping at this specific store. When I got home to fit the kids the clothing I noticed on till slip I was billed on iten that I didn't purchase. I then called the store and since then I have been told the store manager is not available. I even called the headoffice and they told me they couldn't get hold of the store after being out on hold for a long time.
0 replies
68 months ago
Bad lunch experience
Went to Nandos Faerie Glen today afternoon with my husband. We received the most poor service ever... We had to wait at the counter for about 10 minutes before one could really help us. After placing my order for a sit in I asked the cashier that who ever will be serving our food must bring the starter first and main meal then dessert. The menu was brought all at once, we asked again that some of the food must be taken away as we wanted to finish the starter which was chicken livers and rolls. Instead of that being done with a peaceful mind. No we have to ask more than once. The rest of the meal was served cold.... And basic things like surviettes needed to be asked. We just because we had already paid. Even my husband was upsets but no one attended to our query. We don't pay for the food only at restaurants but the service that comes with it
53 replies
99 months ago
BAD CUSTOMER SERVICE AND CARD ENQUIRIES
i am still waiting to find out about my Refund. i Bought clothes at Wonder boom Junction when i swiped the machine gave an error code for lost network , however it had debited R 507. 88 from account. The Cashier who was assisting me insisted that i swipe again the same amount, then i told him that meant i am paying for my items twice. he said that the funds will be reversed in my account within 15 minutes. I then called the store an hour after my transaction , spoke to the second in charge at the store since the manager was not available, instead of coming up with a solution , she began having dialogue with me. Spoke the head office to a lady named Julie, but still getting to speak to her was a mission because they either they transferred me to a different person or put the phone on the side and continued with the conversation. Eventually when i spoke to Julie she told me that i can only receive my money back after 10 ton 20 working days. ( WHICH I FIND VERY UNREASONABLE FOR ME AS THE CONSUMER). I AM NOT GETTING COMMUNICATION FROM THE STORE MANAGER NEITHER FROM THE HEAD OFFICE. I CANNOT WAIT THAT LONG TO SPEND MY MONEY. I NEED CALL THEM JUST FIND OUT WHAT IS HAPPENING...FUNNY ENOUGH THE STORE MANAGER DIDN'T KNOW ABOUT MY PROBLEM. my question now is will I ever Get my refund back. this i wasting my energy and time...its also costing me money that i am spending on the phone calling. i cannot wait for long to make use of my money.... AND NO ONE FROM PEP IS CALLING ME
210 replies
108 months ago
customer query not solved according to my satisfaction
<p>I just want to remind Honeydew dairies on the horrible experince i had with them , after complaining about their milk and amaas that got me sick. First of all you guys were not doing me a favour by having to solve the query. If products that have expired two weeks ago were placed on the store refrigrirator than, clearly some one is not doing their job. worse of all the products were on promotion. By refunding me the same rand value of what i had spend at the doctors in form of a voucher is not a favour. </p> <p>if the right stock was placed in the fridge of the right date then i could have not gotten sick. To Kim Poole never again do you become sacstic towards a customer and pass on funny remarks to them . By me telling you that i have not recieved the posted vouchers and asking for a reference so that i could follow up, didnt think would make it an issue. then you tell me that you don't work at the post office was unnessary. becuase yes i am aware that you do not work at the post office , that is why i asked for a reference so that i can go and follow up with the post office. </p> <p>when dealing with the customer for next remember the following:</p> <p>would i recoomand family/ friends to purchase Honeydew dairy products?</p> <p>do i have the confidence as the customer that you are able to resolve queries and problems?</p> <p>are you able to provide me with advise one can trust?</p> <p>customers are wise and know the rights....</p> <p>You have already ruined your brand image....word to mouth moves faster to because my relationship with the store\ product must have a great personal meaning to me.</p> <p>Always remember that if i as acustomer do not purchase your product , then tomorrow you dont have a job. Excellent customer service is very important with no exception s period!</p>
0 replies
108 months ago
resolving customer query
<p>I would like to give a big thank you to Charmaine from shoprite headoffice and customer complaints.</p> <p>Thank you for going all out to ensure that my customer complaint against HoneyDew Dairies was solved according to my satisfaction. Ever Since you recieved the query , you were always on point in giving me feedback . Yes it took a mile stone , becuase it took more than two months to resolve the issue but eventually we made it. </p> <p>Therefore i find it to be my duty to say thank you very much .</p>
0 replies
109 months ago
unsatisfactory customer complaint
<p>Last week i posted a review about this company and their bad service , well today they contact me thinking that my query is solved becuase on Saturday( 13/05/2017) they sent through a voucher for R450.00 and they think that is it. Yes i requested to be refunded what i have spend on my Meducal expenses, but i mean if they put the voucher against their products. Then in my own undestanding they are literally telling me how to spend my money or continue purchasing their products even if i don't want to.</p> <p>What makes Honey dew Dairies think i will continue purchasing their products after the experience i had with their product and customer service.</p> <p>I mean a person can only buy so much of diary products, what will i do with dairy product worth R450.00 even if it meant that i want to be healthy. Then now they call me and tell me that they read the review thatb i wrote last week, and according to them they have met my expectations. Then they are wrong .... they have not. i started quering about the vouchers last month already ( April) and according to the apology letter they sent. they only posted the voucher on the 03 of May 2017.</p> <p>they also telling me that they spoke to the store manager of where i initially purchased the product , to divide the vouchers for me. I called the manager Laurence Cata and he said no one has communicated with him , and if the voucher is not a shoprite voucher but a voucher that is against Honey dew products then there can only be one transaction. That specific transaction will be only on those products.</p> <p>Last Month when they said theyhad posted the vouchers ... i asked for a reference number so that i could follow up with the Post Office becuase i know they can track where about anything that is posted is. But still no onev could give me the reference number. istead they got to drop the voucher which was sent to my office. if they have snet the voucher from April the parcel could have been delivered already. It is a month later that i call for this query. </p> <p>So now honestly is Honeydew Dairies expecting me to say my query is resolved and if it was resolved upon my satisfaction. i am not to state that i am happy when i am not.</p>
0 replies
109 months ago
selling expired products on store shelves and are sold as promotion
<p>on the 2nd of April 2017 I went shopping and on my groceries Honeydew milk and Honeydew amaas only to find out that bought products had expried. i didnt realise until i got sick and was diagnosed with Gastroenteritis and Colitis of infectious origin. i reported the matter to the store manager and then was contacted by the supplier Honey dew dairies . the lady who contacted me by the name of Kim then asked me if i did check the expiriy date on the products prior to purchasing them. i told her i did not check the expiriy date on the products as grabbed what i needed in and out of the s tore becasue i was in a hurry. but i find it odd to as why products that have expired two weeks ago would be doing at the Shoprite's fridgerator any ways. then that meant some one was not doing their job.</p> <p>i then contacted the Shoprite head office in Capetown becuase i saw that the matter was not being dealt with in the right manner. the supplier then said they would send a R150 voucher to apologise. I asked them if that was the manner they resolved customer complaints after I got sick form their product. I told them that i want to be re-embursed my medical expenses because i ha sent them already a medical certificate with a till slip o proof my purchase. So then the CEO of the company Honey dew products Chris aws in contact with me and told me that his duaghter who was a medical doctor with a medical degree said that it was impossible for me to have diarrhea with blood. So then i asked him if he was undermining my doctors education becuase he would not dignose me wrongly with out seeing the symtoms. I then stated to him that was a deformation of character and i find him insulting my doctor who is also a qualified doctor with a doctors degree.</p> <p>Then the Ceo asked me what was i expecting from them, then i told him that i just want them to re-emburse my medical expenses . He then said to me that they will send vouchers of R450.00 . Up until to day no gives me the right answers and no vouchers were delivered.</p> <p>THEY DO NOT REALISE HOW MANY PEOPLE COULD HAVE GOTTEN SICK FROM THE PRODUCTS SINCE IT WAS ON PROMOTIONS.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)