Active since May 2017
6
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Reviews
6 reviews2 months ago
Poor Customer Service
Merchant Ref: LSWA45529918 PayJustNow Ref: Le3QNRGxb6 I purchased running shoes under the above reference and wore them only three times (I use them only on marathon race days, not for training). A tear/crack has already developed, which clearly indicates a defect. When I visited Sportsmans Warehouse, I was told I could only receive a R5,499 voucher because I paid via PayJustNow. This is unacceptable, especially since there is no suitable replacement stock available and I am now left without running shoes. The online agent, Herschel, advised me to accept the voucher (valid for 3 years) and wait for new stock. That is not a fair solution — I paid R5,499 for running shoes, not store credit. I am requesting a full refund to my original payment method or an exchange for the same/equivalent shoe.
0 replies
50 months ago
Nedbank Credit Card report
Good Day, I noticed on my Clear Score report it shows that I didn't pay my credit card for the month of January when I paid R10k 18 December 2021 and R1100 on 23 Jan 22. I spoke to a Nedbank agent named Michalea/03/03/22 and politely asked her to escalate this matter because it has a negative impact on my credit score i never skip payments. to date i haven't received any correspondence from Nedbank. I am not going to run around to get this sorted with Experian you messed up and it need it fixed.
0 replies
78 months ago
Bidorbuy's protection act is useless
Bid or Buy Claim to have consumers protected which is not true, I won a bid online. Only to find out that the laptop I bid on was not what I saw in pictures, the laptop was broken and didn’t deserve to be sold on any platform. The seller used online photos to advertise the laptop which in my opinion is a false adverti*****t. I lodged a complaint and requested a refund thus they claim to have buyers protection act. When i paid for the laptop like always do i used Bid or Buy's account. To get a refund they're telling me that i must speak to the seller myself because he wants to pay me back in installments so we must speak and make an arrangement. Why must I accept that when i paid in full, hence Bidorbuy does not allow installments. So why don’t Bidorbuy pay me back and deal with the seller ? isn’t that what the buyers protection act must do ?
0 replies
87 months ago
Quote
Riaan Thanks for your prompt assistance, best service ever .
56 replies
100 months ago
Sales Agent conned me
Got a call sometime last year I was asked if I would like to upgrade my contract and I said no. Then the sales agent advised me that the contract he offered me was a month to month contract of which I can cancel anytime. Today I called MTN wanting to cancel my contract that's when I discovered that I was conned, this was not a month to month contract.
0 replies
109 months ago
Poor Poor Poor service
<p>Good Day</p> <p> </p> <p>i went to the branch on 28th of April to request a credit increase. The lady who was helping was very polite and helpful. She advised me that i would get a call or sms in 48 hours guess what ?</p> <p>Instead of Nedbank contacting me i had to follow up with every 3 days, i was never kept me in the loop. The last time i called i was told that there was a problem with my surname. Of-cos im aware of that hence i had to rectify my surname at Home Affairs last year and i sent the required documents. My point is if i didn't call you how was i supposed to know that you had fica issues on your side ? why don’t you follow up and update a customer just like other companies ? Yet you have the audacity to ask me to switch over to you. When someone is requesting for a credit increase it means they have issues to attend to and needs response as soon a possible don’t let them wait on you. After this experience i will try by my all means to close my account with you. Even today i don’t know what is the status of that request. i won’t call the call centre back and forth for one silly request you are useless guys.</p> <p> </p> <p>Regards</p> <p>David </p>
280 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)