LL
Lee-Anne Lind
Active since May 2017
7
Reviews
0
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Reviews
7 reviews15 months ago
****en *****, ****mers
I wish I never order books from this company, Well done bookabook AKA Above books, you are truly one ****ed up company really, you have gone and completely ****ed up a child's school year by ****ming us out of R780 and no books. Hope you sleep well at night, thanks for messing up a child's school year because you felt like it, hope you sleep well at night..... I swear if someone doesn't bring this company down and remove them off the internet,they going to have more issues on their hands
0 replies
15 months ago
Pathetic Services
I order books for my son on the 29th of December that he need for school. On the email I received they stated estimate deliver time is between the 3rd and 8th of Jan 2025, I called them on thursday the 9th of Jan and was told that they receiving the books on the 10th of Jan and will deliver that afternoon, still never recieved the books, I thought ok we will leave until Monday as I still had time. Monday I received email Shipped and guess what I'm still waiting, they don't answer the phone, don't respond to WhatsApp message +27 68 559 6170. I mean really school starts on Wednesday,
53 replies
29 months ago
Refund and customer service BAD
On the 26th of October, I made a payment to my vox fibre account, neither Capitec or my vox account showed that the payment went through of R489, so I made another payment of R499, only to realise that I had made two payments, I then emailed vox on the 1st of November to refund the R499 a week went passed and still nothing, I then phone 6 of November I phoned in to find out how far they were with my refund, the lady on the other end, did even sound like she worked for vox as she could respond to my questions. On the 16th I emailed again asking for the refund and no response, just a ticket number. On the 20th I emailed again and a women by the name of Angel Malindi responded by saying they need my follow bank statement with both refund and in pdf, so I did that. On the 20 of November ,I recieved and email to say that it's been received and my ticket number. I look on my Vox account and now the invoice has gone off against that amount, which is great because I don't need to pay now end of November, but I really need that money and it would have been nice to find out or let know what is happening, REFUNDS DONT TAKE THAT LONG. But the fact remains that the customer service and refunds are pathetic and responding back to a customer with the correct information is very help full.
72 replies
42 months ago
faulty pull up nappies Huggies ( Kimberly clark sa)
On the 29/09/22 i phoned Kimberly Clark Sa as i had a problem with the nappies that i had bought from checkers hyper Boksburg, I spoke to a women by the name of Claire, explained to her that the pull up nappies i had bought my 2 year old son was faulty, she then took done all the details as followed. - product name & size - package quantity - date & details of issue experienced - manufacturing code (on side fasteners of nappies or on side of packaging) - your full home address - your mobile phone number I then give her all my details and explained to her what the problem was with the nappies I had bought. I then responded back to her on email on the 3/10/2022 stating the following. - product name & size - (huggies gold pants) - package quantity - (88 in box) - date & details of issue experienced - ( 25 September 2022) - manufacturing code (on side fasteners of nappies or on side of packaging) - BN:CT21 PROD 13/07/22 - your full home address 13 wannenburg street boksburg gauteng - your mobile phone number 0737768864 and two picture as requested. that some day i got an email that stated that i will need to wait 10 working days before they can give me an answer. On the 10/10/22 i received an email that stated this. Dear Lee, Thank you for your e-mail. We were unable to verify your complaint. - In order to process your case, we kindly ask that you resubmit an image of the other, horizontal side of the packaging with your case reference number 00243371 clearly written by hand on the packaging. Please see attached an example of what the packaging should look like in order for us to authenticate the case. Thank you for your understanding and cooperation. Yours sincerely, Claire Smith Consumer Services Department Kimberly-Clark EMEA 00243371 my response 10/10/2022 Good day Claire Thank you for your email, please understand that I don't have the package anymore, I have use the one and don't have the second package , it's taken a week to tell me that you can't verity my complaint because of a picture. This is not something that just lays in my house and get used now and again. It's nappies that get used on a person's child, Nappies don't keep for long. On top of that, we pay a arm and a leg for something that doesn't even last the first few minutes. Please sort this out as soon as possible, as I had to spend more money on nappies, because these nappies were breaking. Their response on the 10/10/2022 Dear Lee, Thank you for your message. Your email and attachments have been received. Please note that the authentication of your case 00243371 can take up to 10 working days. Please do not send follow-up emails as this may lead to delays. Thank you for your cooperation. KIMBERLY-CLARK CONSUMER SERVICES TEAM I had left it as it stated 10 working days, on the 19/10/2022 i send another email Good morning Claire I'm following up on my case (00243371) , email was sent on the 10th of October, we sitting on the 19th October. No one has come back to me, this is now became a bit of problem, I need this to be sorted out ASAP please, I'm having to spend more money on something that I'm unable to use. Please get back to me as soon as possible. their response on the 19/10/2022 was as follow Dear Lee, We were unable to verify your complaint as the photos you submitted did not follow our guidelines. Kindly resubmit the image(s) with reference number 00243371 clearly handwritten directly on the packaging as we requested. Please see attached an example of what the packaging should look like in order for us to authenticate it properly. Thank you for your understanding and cooperation. Yours sincerely, Claire Smith Consumer Services Department Kimberly-Clark EMEA 00243371 They dont seem to understand that i dont have the packaging anymore and its been almost a month and they haven't sorted this issue out. they cant even say look we understand Nappies are expensive and we understand that you have spend money on faulty nappies please can someone please sort this out for me,
0 replies
53 months ago
Bad experience with rental agent
I would like to understand, why Seeff didn't have any customer training, I enquired about a property on Tuesday, the gentleman phoned me back, I told him that I will spoke to the family and contact him back on Wednesday morning, he then phoned me back on Tuesday night just before 8, I missed the call, received a sms stating this "Hi there tried calling you regarding your query on rental available in Witfield at R7800 but rang to voicemail. I then called him back and arranged to view the property, took my email address and never email, replied to sms to please confirm email address, no response, I then tried to call him whole day yesterday and still no response, I then had a problem yesterday after work and couldn't answer my phone, I then received this rude message from the gentleman "I have no idea how I can confirm this appointment if you refuse to answer your phone" and this message "Please don't contact me again killing the call everytime I call you is particularly rude" how the hectic can you tell someone this, I could have been in a accident and then receive a message like this. The number that I received this 0113833316. He is very rude and I will never contacted him again, I don't even know what his name is or what branch he works at
0 replies
67 months ago
No response from superfund old mutual
I was retrenched from my job on the 9 September 2020, The HR department requested for my provident fund to be released on the 22 September 2020,one the 14 September I was told that my claim was at the claims authorization and in day 22 of process, by HR and she is the only one who can contact Old mutual as per their agreement with the company and old mutual, which I think is wrong, I don't want anything to do with my previous employer, now I have to ask them the whole time, it's been over a months now, I've sent email trying to find out myself and I have spent numerous of phone calls trying to get to speak to someone, just no answer. I have a family to look after, household to run and debt to pay. How am I supposes to do that if I don't know what is happening with my money, please can someone get back to me Kind regards
53 replies
95 months ago
Unauthorized Debit orders and huge charges
I have a problem with Nedbank, i have been with Nedbank for over 2 years. I now look at my bank account and see that there are 3 amounts that have gone off my bank account. I cant afford these transaction going off and i need that money. R60.52 - NRB ADDITION ACCTING USER FEE R182.59 - NRB ACCTING SUBSCRIPTION FEE R205.78 - NRB ADDITION ACCTING COMP FEE. For what i dont understand and on top of that my bank account goes into a negative balance very single month for what i dont understand as my month charges are included all the time. When i get paid then i have to loss on my salary every month and it isnt small amounts. Can someone please assist me on this and explain to me why. Thanks Lee-Anne
53 replies
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