Japie W

Active since Mar 2009

Reviews

Industries

Reviews

13 reviews

3 months ago

PSG Claims Handling/Absa Insurance

I would like to start by saying that, historically, I have had generally positive experiences with both PSG and Absa Insurance, and they have assisted me well in the past. Overall, I have been a happy client, which makes this particular experience even more disappointing. My concern is specifically around the handling of Claim Number: ***. The claim was registered on 28 April 2026, yet after weeks of delays, vague updates, and contradictory feedback, my claim was ultimately rejected based on assumptions rather than what I believe was a proper technical investigation. Throughout the process, I repeatedly followed up for updates and was informed that: --reports were still being reviewed, --a second assessor had allegedly been appointed, --and feedback would be provided “before end of day.” However: -- I never met or heard from this “second assessor,” -- no meaningful leak detection testing appears to have been conducted, -- and the assessor himself later clarified via WhatsApp that they were not certain where the leak was located and that the mention of moles was merely a possibility, not a confirmed cause. Despite this uncer*****y, the claim was still rejected with what appeared to be a definitive conclusion regarding excluded piping. What troubles me most is the disconnect between: -- what was communicated informally by the assessor, -- and the cer*****y reflected in the final rejection outcome. I do not make accusations lightly, but the overall process has unfortunately left me questioning whether the matter was handled objectively and ethically. If there were assumptions made to fit a policy exclusion without sufficient technical verification, that is something I would never condone. To be clear: -- I understand that policies contain exclusions, -- and I accept that not every claim will be approved. My issue is not merely the rejection itself — it is whether a fair and evidence-based assessment actually took place before the decision was made. My concerns are: -- No proper leak detection or technical testing appears to have been conducted. -- The assessor’s own comments contradict the cer*****y used to reject the claim. -- A “second assessor” was allegedly appointed, yet I never engaged with or saw evidence of such assessment. -- The process felt predetermined rather than independently investigated. -- Communication was slow, reactive, and lacked transparency throughout. As a long-standing customer paying premiums in good faith, I expect claims decisions to be based on verified findings and transparent processes, not assumptions or speculation. I am currently considering escalating the matter further to the National Financial Ombud Scheme. Supporting correspondence and assessor communication available on request.

3 replies

Restonic

7 months ago

Disappointing quality and worse after-sales support

We bought a Restonic mattress about 5 years ago and expected it to last significantly longer given the brand’s reputation and price point. Unfortunately, the mattress has developed noticeable sagging and bulging on the sides, making it uncomfortable and offering poor support. This is clearly a structural failure, not normal wear and tear. When we approached Restonic, their response was to dismiss the issue entirely, stating that because there were stains on the mattress, they would not authorise any exchange or assistance — regardless of the fact that the actual problem is side bulging and sagging, not surface marks. The warranty card apparently requires the mattress to be in “clean condition” to even consider a claim, which feels like a convenient loophole to avoid standing behind the product’s build quality. A mattress can fail structurally long before it ever looks pristine. For a product that is meant to support your body for years, this level of rigidity and lack of accountability is extremely disappointing. Based on our experience, both the durability and the customer service fall well short of expectations. I would think very carefully before investing in this brand again.

2 replies

Webafrica

15 months ago

FIX YOUR BOT SYSTEM and Process

Unfortunately, my recent experience engaging with the BOT system was frustrating and time-consuming. Instead of receiving timely assistance, I encountered repeated delays, unhelpful loops, and no clear path to a human representative. While automation can be powerful, this implementation felt more like a barrier than a solution. I hope the team revisits the user experience and prioritizes faster escalation to real support when needed.

0 replies

Webafrica

17 months ago

Webafrica: A Customer Service Disaster!"

"Webafrica’s support is an absolute joke. You can’t speak to a real person, and their useless chatbot just loops you in circles. Asking for a human agent takes forever, and when you finally get one, they’re just as unhelpful. No wonder they have such a terrible reputation—it's well deserved. Avoid at all costs!"

0 replies

Chavda International Pty Ltd

22 months ago

Positve Review for Chavda International

I recently had the pleasure of dealing with Chavda International regarding an underperforming garden appliance I purchased. I must say, the service I received was outstanding! From the moment I reached out about the issue, Dinah Rakumakoe and Catia Ferreira from their customer support team were incredibly responsive and understanding. They handled my concern with professionalism and efficiency, making the entire process smooth and stress-free. I was pleasantly surprised when they processed my refund with no hassle at all. It’s refreshing to experience such exceptional customer service, and I truly appreciate how they prioritize customer satisfaction. I highly recommend Chavda International for anyone in need of quality products and top-notch support! Thank you, Chavda International!

2 replies

PSG Insure

34 months ago

PSG INSURE GREAT EXPERIENCE

I recently had the pleasure of working with PSG Insure, and in particular, their remarkable insurance broker, Liezel Schillings. My experience with them during a challenging situation involving a leaking pipe was truly exceptional. From the moment I reached out to PSG Insure, Liezel Schillings went above and beyond to ensure that the entire process was as seamless as possible. Her professionalism and dedication were evident right from the start. She listened attentively to my concerns and acted promptly to address them. What truly stood out was Liezel's commitment to keeping me informed throughout the ordeal. Her clear communication and regular updates provided me with a sense of reassurance during a stressful time. I always knew what was happening, what steps were being taken, and what to expect next. Liezel's expertise in insurance matters was evident in her ability to guide me through the claims process effortlessly. She was not just an insurance broker but also a trusted advisor, making sure that I received the support and coverage I needed. The exceptional service I received from PSG Insure and Liezel Schillings exceeded my expectations. They turned what could have been a daunting and frustrating experience into a smooth and manageable process. I am incredibly grateful for their professionalism, communication, and support during this challenging time. I wholeheartedly recommend PSG Insure and, in particular, Liezel Schillings, to anyone seeking insurance services. They exemplify the highest standards of client care and are a testament to what a dedicated insurance broker can achieve. Thank you, PSG Insure, and thank you, Liezel, for your outstanding service.

1 reply

Absa

65 months ago

Private Banking customers- What does that mean????---Bye Bye ABSA

I am a private banking client with ABSA, but not exactly sure what that means as i am not being treated as one. I have all my accounts with them, barring a business asset account, which they refused to assist me with funding, be that as it may, I have recently requested via the banking APP as well as my private banker and on website, what i need to do to settle my CAR and Study loan, its been days almost week now, and i am still to receive any feedback. As a private banking client I shudder to think how you treat your "Normal" customers, and for that reason, i will be moving my accounts. I dont expect a response, as that would exceed my expectations, i would rather just vote with my feet and move my business elsewhere.

1 reply

Mweb

95 months ago

MWEB Stealing money

MWEB needs to terminate all my products I have with them. I cancelled before and to my surprise i am not able to cancel online, however they tell me i created an account 1 day after i requested my accounts to be cancelled.

0 replies

Webafrica

98 months ago

Web Africa dont care

Hi All. i would like to warn anyone signing up with webafrica. I applied for an LTE service last week 25th July 2018, only to find out there is no service loaded. ......That's odd seeing that i have been communicating with them to get my RICA docs in order.... bye bye web africa

2 replies

Absa

113 months ago

Lost/Stolen Cards

I really hate doing this but it seems the only way to get these big companies to assist. I was wondering what I need to do in order to get my replacement cards. I reported them stolen on the 8-04-2017. Seems one have to go to social media before one gets any service. I am looking at moving my account as your service sucks. I recently bought a car through you as well and had to jump through hoops to get a competitive rate. Stolen card Ref no:3 ********** -2017

2 replies

Review Distribution

5 Star

2 (15.4%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

3 (23.1%)

1 Star

8 (61.5%)

Japie W

Reviews

PSG Claims Handling/Absa Insurance

Disappointing quality and worse after-sales support

FIX YOUR BOT SYSTEM and Process

Webafrica: A Customer Service Disaster!"

Positve Review for Chavda International

PSG INSURE GREAT EXPERIENCE

Private Banking customers- What does that mean????---Bye Bye ABSA

MWEB Stealing money

Web Africa dont care

Lost/Stolen Cards

Review Distribution

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