JW
Japie W
Active since Mar 2009
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Clear Structural Failure, Zero Accountability”
Following my original review, Restonic responded with a standard explanation of their warranty process, again emphasising the requirement for a mattress to be in a “clean and sanitary condition” and advising customers to purchase a mattress protector. Magdalene Pelo and Matshomane Malebana you have zero customer care DNA, What remains concerning is that a mattress protector was in fact purchased at the time of sale, which is reflected on the original invoice. This was not acknowledged or addressed in their response. Instead, the reply reiterates a blanket policy without engaging with the actual defect reported. The core issue is structural failure — noticeable side bulging and sagging — not surface marks. A mattress can fail structurally regardless of cosmetic condition, and refusing to assess such a defect solely on appearance feels like a convenient way to avoid accountability rather than a genuine attempt to assist a customer. While the response speaks about quality standards and after-sales support, the practical outcome is still a refusal to properly assess a clearly failing product. Unfortunately, this reinforces my original concern: that the warranty process prioritises exclusions over resolution. Based on this experience, I remain disappointed in both the product durability and the after-sales handling, and my view remains unchanged.
0 replies
3 months ago
Disappointing quality, warranty loopholes, and no follow-up support
We purchased a Restonic mattress about five years ago, fully expecting it to last significantly longer given the brand’s reputation and price point. Unfortunately, the mattress has developed noticeable sagging and bulging on the sides, resulting in poor support and discomfort. This is clearly a structural failure, not normal wear and tear. When we initially approached Restonic, the issue was dismissed on the basis that there were stains on the mattress, and therefore no exchange or assistance would be considered — despite the problem being structural and unrelated to surface marks. The warranty requirement that the mattress must be in “clean condition” to even assess a claim feels like a convenient loophole to avoid standing behind build quality. After posting my initial review, Restonic responded publicly stating that I would be contacted so the complaint could be investigated. No follow-up, communication, or feedback was ever received after that response. For a product intended to support your body for years, both the durability of the mattress and the after-sales support have fallen well short of expectations. A public acknowledgement without any actual resolution only reinforces that concern. Based on my experience, I would think very carefully before investing in this brand. Well done on poor service Yolanda Mfiki SUPPORTING DREAMS SINCE 1938 more like creating nightmares
0 replies
3 months ago
Disappointing quality and worse after-sales support
We bought a Restonic mattress about 5 years ago and expected it to last significantly longer given the brand’s reputation and price point. Unfortunately, the mattress has developed noticeable sagging and bulging on the sides, making it uncomfortable and offering poor support. This is clearly a structural failure, not normal wear and tear. When we approached Restonic, their response was to dismiss the issue entirely, stating that because there were stains on the mattress, they would not authorise any exchange or assistance — regardless of the fact that the actual problem is side bulging and sagging, not surface marks. The warranty card apparently requires the mattress to be in “clean condition” to even consider a claim, which feels like a convenient loophole to avoid standing behind the product’s build quality. A mattress can fail structurally long before it ever looks pristine. For a product that is meant to support your body for years, this level of rigidity and lack of accountability is extremely disappointing. Based on our experience, both the durability and the customer service fall well short of expectations. I would think very carefully before investing in this brand again.
112 replies
3 months ago
DO NOT USE WEBAFRICA
Dont just dont sign up with them you will regret it,,,,no service web portal a mess and they just dont care dont even respond....there are many other companies you can use DO NOT USE THESE IDIOTS
0 replies
11 months ago
FIX YOUR BOT SYSTEM and Process
Unfortunately, my recent experience engaging with the BOT system was frustrating and time-consuming. Instead of receiving timely assistance, I encountered repeated delays, unhelpful loops, and no clear path to a human representative. While automation can be powerful, this implementation felt more like a barrier than a solution. I hope the team revisits the user experience and prioritizes faster escalation to real support when needed.
0 replies
14 months ago
Webafrica: A Customer Service Disaster!"
"Webafrica’s support is an absolute joke. You can’t speak to a real person, and their useless chatbot just loops you in circles. Asking for a human agent takes forever, and when you finally get one, they’re just as unhelpful. No wonder they have such a terrible reputation—it's well deserved. Avoid at all costs!"
0 replies
18 months ago
Positve Review for Chavda International
I recently had the pleasure of dealing with Chavda International regarding an underperforming garden appliance I purchased. I must say, the service I received was outstanding! From the moment I reached out about the issue, Dinah Rakumakoe and Catia Ferreira from their customer support team were incredibly responsive and understanding. They handled my concern with professionalism and efficiency, making the entire process smooth and stress-free. I was pleasantly surprised when they processed my refund with no hassle at all. It’s refreshing to experience such exceptional customer service, and I truly appreciate how they prioritize customer satisfaction. I highly recommend Chavda International for anyone in need of quality products and top-notch support! Thank you, Chavda International!
106 replies
31 months ago
PSG INSURE GREAT EXPERIENCE
I recently had the pleasure of working with PSG Insure, and in particular, their remarkable insurance broker, Liezel Schillings. My experience with them during a challenging situation involving a leaking pipe was truly exceptional. From the moment I reached out to PSG Insure, Liezel Schillings went above and beyond to ensure that the entire process was as seamless as possible. Her professionalism and dedication were evident right from the start. She listened attentively to my concerns and acted promptly to address them. What truly stood out was Liezel's commitment to keeping me informed throughout the ordeal. Her clear communication and regular updates provided me with a sense of reassurance during a stressful time. I always knew what was happening, what steps were being taken, and what to expect next. Liezel's expertise in insurance matters was evident in her ability to guide me through the claims process effortlessly. She was not just an insurance broker but also a trusted advisor, making sure that I received the support and coverage I needed. The exceptional service I received from PSG Insure and Liezel Schillings exceeded my expectations. They turned what could have been a daunting and frustrating experience into a smooth and manageable process. I am incredibly grateful for their professionalism, communication, and support during this challenging time. I wholeheartedly recommend PSG Insure and, in particular, Liezel Schillings, to anyone seeking insurance services. They exemplify the highest standards of client care and are a testament to what a dedicated insurance broker can achieve. Thank you, PSG Insure, and thank you, Liezel, for your outstanding service.
131 replies
61 months ago
Private Banking customers- What does that mean????---Bye Bye ABSA
I am a private banking client with ABSA, but not exactly sure what that means as i am not being treated as one. I have all my accounts with them, barring a business asset account, which they refused to assist me with funding, be that as it may, I have recently requested via the banking APP as well as my private banker and on website, what i need to do to settle my CAR and Study loan, its been days almost week now, and i am still to receive any feedback. As a private banking client I shudder to think how you treat your "Normal" customers, and for that reason, i will be moving my accounts. I dont expect a response, as that would exceed my expectations, i would rather just vote with my feet and move my business elsewhere.
53 replies
91 months ago
MWEB Stealing money
MWEB needs to terminate all my products I have with them. I cancelled before and to my surprise i am not able to cancel online, however they tell me i created an account 1 day after i requested my accounts to be cancelled.
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
10 (71.42857142857143%)