NK
Nthabiseng K
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews28 months ago
I simply send a please and they call me back
I simply send a please and they call me back. Always keep their promise. I love the offer and protection
128 replies
31 months ago
When sending sos or please call they always call back
When sending sos or please call they always call back. The follow up is amazing and they always know what they are talking about. I love my premiums and customer service.
131 replies
34 months ago
Not reachable legal cover
This company decided to launch a legal cover. The last time I ever spoke to them is on my sign up. They don't have email, Facebook, wts ap or even chat services. I contacted them using website contact, no one ever called me. I reached out to their insurance department from Facebook and since they promised they will ask their department to call me. It's been a month now whilst waiting. What company runs in this day and age where a customer must call them? Some of us don't have accessories to airtime to call a call centre. How is it that a full legal department doesn't work over the weekend. What will it mean for me if I need legal help on the weekend. Their app only caters for insurance and not legal help. It is just a waste of my money being a member of this company, I am even scared to join the vehicle cover. I am moving my cover to a company that needs my business. I feel sorry for those that will join thinking legal help is at their fingertips.
180 replies
48 months ago
New business account that has accumulated debt67
I opened a business account, then before I could even activate it I had debit orders going through my account. Through complaining, I then got feedback that it's FNB life. The fees were then reversed, I then asked this gets cancelled and low and behold it was not. I am also charged a flat fee rate, as I was not even offered the pay as you use option or even the zero monthly account fees I asked for. Now I am sitting with an overdrawn account and a threat for legal department or even closing my account. It's best I move to the bank that takes my money seriously and not takes my money. My business banker has not even contacted me to find our about my needs.
74 replies
53 months ago
Happy customer
I managed to get what I was looking for as if it was tailor made. Service with a smile.
0 replies
74 months ago
Lost deposit and bad customer service
I deposited R1650 in January 28. To date municipality have not received my payment. I went to bedford branch and have been going up and down for a full month now. Thabo the branch manager never bothered to call me, instead he is not even having conversation with me. I logged a complaint, and the client services claimed they got the copy of my deposit slip and the branch will then call me back with full details. Wilma called me with no knowledge of my complaint. I told her to get her facts in order and call me back with proper solution. She tried to call me once on Thursday last week and never since. I didn't answer the call and no message was left for me. Currently I have tenants and unable to load electricity for them. My account is suspended because of one month in arrears. I have advised them of the urgency of the matter and no one seems to care, except for the consultant either Mbali or Single. She tried to get management involved, instead Thabo was busy with one client 2 hours later then went to a conference call with other staff members. Until today he still has not called me back. I have opened a cheque account, I don't think it was a wise move as I am scared to leave FNB as they do care about our complaints and take them seriously. Money is lost in transit and no one is willing to help.
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)