ZS
Zuki S
Active since Jun 2017
8
Reviews
0
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Reviews
8 reviews32 months ago
******* OF NOTE AND BAD SERVICE
I purchased a few items in October 2022, I returned an item due to the size being small I instead opted that the credit will be used on my next purchase. All along ive been sitting with a credit balance until last month July 2023 when i wanted to make a purchase my credit balance has vanished, i called their offices a guy by the name of Linda took my details and promised to call back to find out what happened to my credit, im still waiting on him even today. I called their offices again and all they do is answer then put me on hold until i give in and hang up. All i can say im never buying from Planet54 even if they decide to sell their items for R1 I'm never going to purchase from them again. They can keep my refund it wont make them rich
0 replies
34 months ago
Pathetic Service and Processes
I took a 1 month short term loan in March 2022 with FNB, which is payable in 30 days from taking the loan which was paid in April 2022. FNB has FAILED to update the credit bureau accordingly by closing the damn account instead on my credit report it appears that I'm 11 months in arrears Lord knows how when this loan was paid in full. I've queried this matter a number of times to date it hasn't been resolved it's past 20 business days as they claim to be doing a cleaning up project with the credit bureaus which was supposed to be completed by the 1st week of June 2023 to my surprise nothing has been updated on my report instead I'm sitting with a bad record of an account that's in arrears for no reason. FNB's service is nothing but PATHETIC!!
125 replies
44 months ago
Happy Beginner in Trading
As a 1st time trader I must say I'm very pleased with the service as well, my account manager is patient with me and he makes sure I understand what he says. I haven't withdrawn anything as yet however I'm looking forward to a good relationship and making more money. The process to start trading from sending through my KYC documents until my account got activated was smooth sailing.. Keep up the good service.
74 replies
54 months ago
Appalling Service
I have never come across such service, Finchoice employees need to either go back and refresh their customer service processes or they must get NEW staff members who know why they get up every morning and go to work. If anyone decides to take out a loan with finchoice they better think twice, It's a NO GO area. As soon as I pay off my loan never again am I dealing with such a company. They are THIEVES and a BUNCH OF DELINQUNETS to say the least!!
53 replies
66 months ago
Hertz is the WORST car rental company ever!!!!
Rented out a car on the 5th October 2020 from the Hertz branch at the East London Airport and it was returned on the 12th October 2020 same location. We were invoiced on the 19th October 2020 ONLY its the 30th October 2020 the holding deposit hasn't been released. We've been given run arounds for over 2 weeks now and now we being told we must go to our bank and request them to release the deposit, funny how when the holding deposit was taken from our account our bank was never involved better yet I was never told to speak to my bank to authorize the hold now that the money needs to be released we are being sent from pillar to post and we are told unfortunately there's no guarantee that when they send a follow up email pertaining to the query of releasing the deposit that the money will be released. Is this the type of service Hertz gives to customers, we've rented with Avis before and never did we have such problems and now being the 1st time dealing with Hertz I must say although their rates were reasonable WE ARE NEVER EVER using this car rental company ever again and we shall extend this to our friends and family. The service is pathetic and they staff doesn't know how to deal with customer queries!
0 replies
67 months ago
BULL**** SERVICE FROM FLYSAFAIR - FLIGHT FA383
Myself and my family have experienced nothing but PATHETIC and DISGUSTING service from East London Airport flysafair staff. We checked in online INCLUDING our luggage, we got to the airport at 17:20pm our flight was for 18:05pm coming to JHB as we got there we approached the luggage check in point the lady who was there requested for my sisters ID when she turned around to call me to bring my ID I got to the lady and she told me they have closed. I politely asked her what does she mean as the bags were already checked in she said well we are closed I then asked her what's going to happen now as we are meant to be boarding the plane, she said the following " well you will have to leave your bags behind" I gave her the confused look and asked with whom should I leave the bags with and she said she doesn't know. You can imagine that to be given such attitude by a person who is meant to be the front of flysafair it came as a shock that this is the type of service they render to passengers, I immediately requested for the Manager which was even far worse than expected. The manager was as RUDE as the other staff member to cut the story short we were FORCED to either leave our bags behind or CANCEL our flights and rebook, I asked who will be liable for those costs and I was told it's at our own cost. We were treated with so much disrespect and we were not given any other available options as a result 1 of us has to stay behind, she was then regarded as a NO SHOW which to me that's just utter BULL!!!! The ground staff at East London airport need more customer service TRAINING as they don't know anything about service they are just money collectors NEVER EVER AGAIN will we use FLYSAFAIR we will also extend this to our family and friends. We paid so much money for 5 passengers to be given such disgusting service.
0 replies
100 months ago
Thieves just like these Ponzi Schemes
Even after reporting the matter on "Hello peter" 2 Months later there's still no resolution to my case reported on the 2nd November 2017, instead FNB fraud department manger Leonie T****ie is passing the buck which i'm not surprised as she either ignores emails or responds when she feels like responding with a copy and paste reply reading the following: Good day Due to customer confidentiality the bank is unable to disclose the details regarding this matter, however, FNB has acted correctly in placing a hold on the account and we are confident that we have acted in accordance of our legal obligations. We are assisting the relevant South African authorities to urgently address this matter and bring it to finality. now the message above is not at all helpful and up to this day 25 January 2018 there hasnt been any finality to the matter, well in this case its safe to say the money that has to be refunded back to myself and other victims who opened cases, and lodged complaints FNB wants to keep the money fro themselves how disgusting!!!!
158 replies
102 months ago
Poor and Questionable Service
I called FNB fraud department on Thursday evening on the 2 November 2017 to report a matter regarding a fraudulent account i had made a payment of R5000.00 into. I spoke to Tshepo who at that point assisted me and advised me that he has put a hold on that specific account i reported as fraudulent, he then advised me to go to the police station, open a case and get a case number and with the case number i must send through all the supporting documents which confirmed the reason for my call to ********** He then advised the sooner I send the documents and open a case the better and i would get feedback within 24/48 hours, I did exactly as per the instruction I got from Tshepo who also mentioned that as soon as I send the supporting documents as mentioned above an FNB investigator will contact me which to this day that NEVER happened, yet i sent all the supporting documents the very next day on the 3rd November 2017! Further to that FNB fraud focus has an automated response which states the following: Dear Valued Customer, We acknowledge receipt of your e-mail and will respond to you within 24 hours. Emails are attended to between the hours of 8am and 4:30pm, Mondays to Fridays (Excluding public holidays) Should you require urgent assistance after hours, please contact ********** For efficient service please ensure that you have provided the following information:- • Account number of complainant • Suspected fraudulent account details • SAPS case details • Affidavit • Supporting documents (proof of payment) the above is a JOKE and a LIE because i never got any response within that specified time frame and the "efficient" service is very much questionable at this point in time. I then sent a follow up email on the 9th November 2017 regarding the reported matter seeing that its way past 48 hours and no word from FNB, i then got an email from Leoni T****ie (fraud manager) on the 12 November 2017 who mentioned i the email FNB is assisting the relevant South African authorities to urgently address the matter and bring it to finality. The annoying thing is that the ONLY form of communication is via email as theres no contact number to actually speak to someone who can give feedback which to me that is just pathetic. I then sent another email on the 17th November 2017 requesting that i get given an indication on how long will it take for the matter to be resolved let alone for the investigator to contact me as i was told he/she would contact me. I got a response again from Leoni T****ie who advised that they cant comment on the time-frame on how long the matter will take, now my thing is when i spoke to one of the team leaders in the fraud department who then advised that it would take 7 to 21 days for one to be given an indication regarding the matter. It's the 4 December 2017 still no communication from FNB yet the automated reply states that in 48 hours one will be assisted, If I don’t do a follow up FNB will NEVER give feedback let alone send a courtesy sms stating that they working on the matter, i mean this case is as important as any other fraudulent cases that FNB has to deal and/or has dealt with. I’m not asking for the fraudsters address, I’m not asking for any details regarding this account all I’m asking for is heads up regarding being refunded and whether FNB is doing something about the number of people who submitted their documents to their banks and FNB regarding this very same matter I reported???? I must really say though that FNB is not at all sympathizing with their customers yet it’s slogan says “ How can we Help you”, the so called “ service” you are providing to customers is very very very poor. I wouldn't be surprised if this case takes 2 years to be resolved with the rate that you going at.
105 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)