KE
Kevin E
Active since Jul 2017
4
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0
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Reviews
4 reviews95 months ago
Complete-ly Unprofessional
I brought a laptop in for a quote which I didn't get it repaired and came to pick it up 2 weeks later. They knew I was coming but I had to wait while they put it back together. Maybe that is why they left the display settings on some obscure outputs - when I tried to turn it on all I saw was a white screen and had to plug it into a TV to see what was going on. Also they installed which is a big mistake as this browser secretly records and uploads conversations and other dats so I had to wipe the hdd clean and re-install windows.
0 replies
101 months ago
takes all eternity to do anything, expects the customer to act within 48 hours
In every instance they replied in no less than 30 days but when it comes time for the customer to comply with their requirements (i.e. taking your money before they've even begun) you have no more than 48 hours to comply. When I told them what I thought of their service they blamed me! They claim I didn't submit the evidence they requested but I filled in a form that only asked if I had evidence to submit (a checkbox was all that was offered). I was never asked to submit any evidence for months and then was given 48 hours, when submitting the application I was again given 48 hours to comply. How typical of a parasitic, bureaucratic agency to blame the customer for their errors and employ ridiculous double standards that they could never match. Just a sad excuse for leeching money off the public in the name of improvement!
0 replies
104 months ago
as slow, uncommunicative and featureless as the post office
I have just joined aramex's global shipper service and have received nothing in return so far. Aramex was supposed to refuse and/or return a package in the USA and I received a notification that they had received my request. They waited 3 days then just shipped it to Johannesburg, South Africa where it has been sitting for over 2 weeks. The dashboard on their website seems broken as I cannot upload an invoice. I have even called Johannesburg (as there seems to be no way to contact them via email without a shipment number) but received the wrong information. Finally someone in Jo'burg emailed me for an invoice and I asked why it had been shipped to South Africa when it should've been refused/returned in the USA. I was told an agent had been assigned to my case and that it was my browser was the fault for all the problems on their website! This was a week ago and I have still no received any response from the agent nor any of the emails nor messages I have left on their dysfunctional website. I have 30 days to return the item and it has been 3 weeks since it was shipped and hasn't even reached Cape Town which makes it as slow and featureless as the post office. Impressed, but an entirely bad one. They will have to contact me via email as my SIM is in a modem.
0 replies
107 months ago
QAlways a problem with FedEx
<p>I have just paid an invoice. Last week I was called and informed a parcel was incoming and how much taxes would be. They confirmed one of my email addresses when they called but they didn't use that address when emailing the invoice. They used an email addresse I use for local business but you misspelt the email address. Fedex didn't call when the email bounced back but waited until after the weekend before calling me. How did you know my number? If you can get a cell number off importation documentation why not an email? How is it you had another email "on file" - because I received another package a couple of months but that email was spelt correctly because I got the invoice - which was wrong! A couple of months ago I imported an electronic musical instrument which does not attract an extra duty (VAT only), I queried the package and was told that "microphones" were taxed extra which in non-sense because they weren't microphones and in any case microphones do not attract any extra duty either (according to SARS). In 2011 the same thing happened, I queried a package which was overtaxed and instead of re-examining the package Fedex cut off all communication and informed the sender that I had refused the package and demanded to be compensated for returning the goods. These were the worst examples but there is always a problem with Fedex who are the worst couriers in the country. I have asked this music company to use another courier and thay have told me they will consider it.</p>
168 replies
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4 (100%)