CS
Cheryl S
Active since Jul 2017
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Compliment for service excellence by Ado
Thank you Ado for the efficient, polite and friendly service. Watched you while i was in the queue and you made all your clients feel special and welcome. Absolutely awesome experience 👏
0 replies
35 months ago
Awesome Service from Erin Maxwell
Awesome Service from Erin Maxwell. I'm based in Johannesburg but my visit to the Glen branch in Johannesburg was dismal. Got the online number and was fortunate to have Erin answer. He is knowledgeable, helpful and offered me options available. Responded to emails and calls and made my experience with flight centre so easy. Thank you Erin.
53 replies
39 months ago
Vodacom unethical business practice
Recently took out a contract with Vodacom and as advised they charged me for the balance of the month which I found to be fair. However for almost 2 weeks I had no access to the Vodacom network. Data purchases expire even though Vodacom network is down. Also data purchased on phone contract seems to disappear despite the fact that one is linked to Fibre. Fibre is offline in our area often with the latest outage being for 4 days yet clients are charged for the month with no reprieve for loss of business to clients that use their services. No reference numbers are issued because apparently Vodacom is working on the issue. Moreover one gets cut off before the complaint is complete and there is no call back from customer care. The network is however available to send through sms from Vodacom informing one that the data is expiring. How are we to use the data when they are down so often. Clients pay for 100gb upload / download but speed tests show less than 20gb even as low as 4gb. Buffering is the order of the day. Other service providers using their infrastructure is down as well so there is no possibility of switching either. Regulator needs to start investigating these unethical practices by Vodacom. If anyone has the same issues with Vodacom, please advise as I would like to raise this matter with the Regulators which includes the Competition Authorities. If anyone has raised the matter with the Regulators before please also share any contact details.
112 replies
43 months ago
Beware of buying Ellies Inverters
Absolutely terrible after sales service. Bought an Ellies Inverter from Makro in 2021. A month or 2 after the 1 year warranty expires, the Inverter wouldn't switch on. 14 April 22 - Took the unit to Ellies. They tested and the battery worked fine but they couldn't figure out what was wrong. After many calls including complaints to the centre and ceo (emails not responded to) my Inverter was eventually returned in September. The motherboard had apparently blown however I had to pay R1200 and to add insult to injury, the battery that was working 100% when I took it in, is operating at 35% so they returned the unit worse off than when I took it in since replacing the battery now is costly. Also they are insisting that the unit is an older than 2021 so either Makro has cheated me or Ellies has lost my unit in the 5 months that they couldn't tell me where it was and replaced it with a dysfunctional one. When questioned about the state of the unit, they said it was from the months in the workshop. Beware, stay away from Ellies. I feel absolutely cheated. After sales service is non existent.... from the customer care to the CEO. Will also be raising this with the consumer ombudsman.
133 replies
106 months ago
Telkom reference number is AI2833571.
<p>So despite a response from Busi at Telkom, saying that the matter has been handed to their accounts dept to resolve, I have had no feedback from Telkom. Not sure what I expected from a service-less state owned enterprise, Totally useless. Even rating their service one star, pains me. There should be some minus ratings since the only good service one can expect from Telkom are from their outsourced technicians.</p> <p>Can anyone recommend an alternative provider for a landline? </p>
0 replies
107 months ago
Telkom theft
<p>Prepaid Telkom phone was not working. Telkom sends external contractor = awesome service. Repairs my phone and Telkom technicians errors. I purchase airtime R400 and I'm unable to load. I send SMS and email. No help. Go to Southgate. Learn that phone has been cancelled. They can't help. Phone help desk. System offline. Recommend that I find a buyer for my airtime. No reimbur*****ts. So how do I resolve this. I'm told I can't resolve but must call back in an hour</p>
112 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)