LH
Lindokuhle H
Active since Jul 2017
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Cancel my subscription immediately and stop processing debit orders in my account
Namola team , please terminate my Namola subscription. I have been dealing with Keagan Solomons since November 2025 but his not winning with resolving my cancellation. I am sick and tired of the several requests sent to Namola but not action. I have several debit in my account for insufficient for the debit orders which bounce in my cheque even when there is sufficient funds. Namola is no longer providing a service even when you are requesting a cancellation everything is a hard for Namola. I can't cancel the subscription on my App because my Namola App has not been working for 3 months now.
1 reply
10 months ago
Failed to deliver for my paid services
Vodacom is so irritating and worthless really. I am contract consistent client for almost 20 years but the service from Vodacom is worse. I am shamed to be a Vodacom client. I paid for my contract but I have not received my airtime. I am on Flexi 510 but not airtime this month. I checked my airtime on Friday the 1st August until Sunday afternoon. I decided call the call centre on Sunday and I couldn't be provided with reason. Lucrecia Tracy promised to call me back once she referred to her team leader on Monday. I trust her because she even apologising for my inconvenience. She never called me as she had promised and I had to call Vodacom again on Monday afternoon. I spoke to consultant but she dropped my call when she was retrieving my enquiry details. She never called me back even though she had all my information as were already done with the security questions. I have to phone Vodacom yet again for their competence . I still don't have my airtime since the 1st of August. Vodacom has contravened our contract.
2 replies
11 months ago
Lack of respect to the clients due to poor planning and management
The service sometimes from Eagle Liner is really a nightmare. The type of service we receive as passengers. We left after 8am , no communication for the delay. As late as ere already we went to the bus depot as well , no communication whatsoever again. We are only leaving Heidelberg at 09:53. This is really serious disrespect from your staff. We are suppose to be approaching Standerton now but we see still at Heidelberg. A bus from Park Station to Newcastle is suppose to arrive by 12. We make necessary arrangements when we arrive on the other side. So we must disorganised like Eagle liner and be late for commitments were arrive at our destination. The lack of planning and management is becoming norm which is totally wrong.
0 replies
13 months ago
Contravening of Consumer Protection Act
Vodacom Customer Care Reply; Reference: 002PXaKY9Y423X5J I have logged this complaint on 08 April 2025 and I have not received any feedback with the provided auto response reference number. To whom it may concern. I am writing to complain about the service I received at Northgate Mall on 05 February 2025. I was ****** my laptop bag which had all my personal belongings on the 4th February 2025. My cellphone was also ****** and I needed to get another phone. I went at Northgate Mall. I was assisted by male consultant who I can't remember his name . I was due for an upgrade in May but I was not sure how Vodacom was going to proceed with the contract. The consultant never explained to me that he was processing a second contract. All he mentioned to me that it was add on to my existing contract. I did not know that I was signing for new contract because I aware that I was due for upgrade. The consultant took advantage of my state and situation at the time which was totally unacceptable and I was a victim of crime the previous day. I become victim again to my longest mobile service provider. The consumer protection act ensures that consumers have access to clear and accurate information about the goods and services they are purchasing. The CPA prohibits deceptive, misleading practices. I was not offered options for my contract but I was misled. He confirmed his unfaithful action that I was indeed misled by him. I went to Vodacom on the 21st of March 2025. I needed to enquire with the consultant regarding my March invoice. He had just welcomed clients to assist but he made sure to avoid me and made no eye contact because the *******ion he did.Even when his colleagues were calling him. He made sure to leave the store with the clients. I had to be assisted by the other consultant who told that the best solution is to cancel the existing contract which was due for the upgrade in May. I am really disgusted and disappointed with the service I received being a long service customer at Vodacom. I paid for the premature cancellation on my number 0765994964 but I still owe Vodacom more than R2000 this month again for the contract. How is that possible ??? I have been sorting out my cards, driving licence and smart identity card lost on the 4th February. I was a victim of crime on the 4th February 2025 and on the 5th I become a victim of misleading practices from my service provider who I have been a client for more than 20 years . This is unacceptable practices which were app****. I need a urgent solution with my current invoice. If I receive acceptable and fair solution, I will not escalate this complaint. I need my service provider to be true and take responsibility for the dishonest of staff member provide me with the customer experience which I never received on 5 February 2025
2 replies
19 months ago
Poor quality Bennett Read iron
I bought an Bennett Read iron at Game Fourways on the 8 September 2024. I was never advised about the 14 day refund rule when I purchased the iron . My iron broke on the 29th September in the morning while ironing my dress. I was preparing to go to church but I was delayed by my iron when the iron burnt my dress linen And then it stopped working while ironing. I took to the same Game store where I bought it after church. They checked the iron it was not working as well. I was very disappointed because this iron was still new and I used it less than even a month. I told the staff at customer service that I only want my refund. I was told that the iron will be taking repairs for 2 weeks. I was very angry and confused. I bought iron because I needed and I must stay without iron for 2 weeks. It was definite that brand doesn't not sell quality iron because I saw another review in August from a client who bought the same brand iron in Limpopo who had the same problem as mine. I bought another on that day at Clicks because I can't stay without iron for 1 day and then imagine 2 weeks . I was called by Technian at Tevo asking about the fault and she confirmed the iron was working. I did inform her that I have requested for my refund, I don't want this poor quality iron and I bought another iron. I received an SMS on the 10 October 2024 confirming my iron is back and it has been repaired. Please keep the ******* iron, I just want my refund back. I wonder what happened to customer service at Game because I was supposed to have received my refund when I returned the iron and they were supposed to take the poor quality iron back to the manufacturer. It is not my problem that the iron is in very poor quality .I want my refund only. I know why the staff at Game never called from the 10 of October until now. I did advise that I want my refund. I am Game's client and I need to be valued as I have been very loyal client for many years. Please refund my money that is all I am asking for.
0 replies
19 months ago
Poor quality Bennett Read iron and poor service at Game store
I bought an Bennett Read iron at Game Fourways on the 8 September 2024. I was never advised about the 14 day refund rule when I purchased the iron . My iron broke on the 29th September in the morning while ironing my dress. I was preparing to go to church but I was delayed by my iron when the iron burnt my dress linen And then it stopped working while ironing. I took to the same Game store where I bought it after church. They checked the iron it was not working as well. I was very disappointed because this iron was still new and I used it less than even a month. I told the staff at customer service that I only want my refund. I was told that the iron will be taking repairs for 2 weeks. I was very angry and confused. I bought iron because I needed and I must stay without iron for 2 weeks. It was definite that brand doesn't not sell quality iron because I saw another review in August from a client who bought the same brand iron in Limpopo who had the same problem as mine. I bought another on that day at Clicks because I can't stay without iron for 1 day and then imagine 2 weeks . I was called by Technian at Tevo asking about the fault and she confirmed the iron was working. I did inform her that I have requested for my refund, I don't want this poor quality iron and I bought another iron. I received an SMS on the 10 October 2024 confirming my iron is back and it has been repaired. Please keep the ******* iron, I just want my refund back. I wonder what happened to customer service at Game because I was supposed to have received my refund when I returned the iron and they were supposed to take the poor quality iron back to the manufacturer. It is not my problem that the iron is in very poor quality .I want my refund only. I know why the staff at Game never called from the 10 of October until now. I did advise that I want my refund. I am Game's client and I need to be valued as I have been very loyal client for many years. Please refund my money that is all I am asking for.
1 reply
109 months ago
Incompetent Customer Experience
<p>I have been listing to Credit Bureau without any letters advising me regarding my Telkom account . I was not informed about this account, I had no account with Telkom because I transferred this account to my son. I have paid the outstanding balance on 13 June 2017 because I urgently need to clear name from Credit Bureau. They have confirmed in June that my account is paid up but they can't keep to their promise of removing my name in CB and providing me with a settlement letter. I have been at Telkom shops several times and I have been phoning the contact centre also but still no solution to simple query. I am so disgusted about the poor customer experience, I have experienced at Telkom. There is no service because there is no solutions. </p>
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)