Active since Jul 2017
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9 reviews2 months ago
Account payer has no rights
Planet Fitness – I need clarity on consumer rights I joined Planet Fitness on a contract of R399 per month. For the past few months, I have been charged R975 per month because the required number of gym visits per month was not met. I understand that contracts may include clauses around usage. However, if a fee can increase to more than double (almost 2.5x) the original amount, this should be clearly and explicitly stated upfront at sign-up, not vaguely referred to as “there may be an increase” if usage requirements are not met. What concerns me even more is the lack of rights afforded to the account payer. • I am the person financially responsible for the account • I am the one paying the monthly debit order • Yet I am being told I cannot cancel the contract • I am refused assistance, refused a formal record of my request, and told that only my daughter may cancel in person, despite her not being available This effectively leaves me with all the financial responsibility and none of the authority. My question is simple: 👉 What rights does the account payer have when they are fully responsible for payment but denied any ability to cancel or manage the contract? Completely excluding the payer from any decision-making, while enforcing payment, does not feel reasonable or consumer-friendly. I would appreciate a clear response on this matter.
56 replies
3 months ago
No service, no way to fix it!!
MWEB Held TWO HOURS on the phone and then I was cut off!! Held THREE HOURS on the chat line and then I was cut off!! 6 days already WITHOUT email because of your migration that went wrong and no way to get this fixed!!!!!!
0 replies
11 months ago
Mickaal was great & patient to assist me
Mickaal was great & patient to assist me. But it took me two weeks and many calls and messages before I got to him. It was a nightmare.
58 replies
38 months ago
Website not working and unhelpful consultant making the situation worse
The website has an error in that it cannot accept the photo that you are trying to upload - it is the right format but it just continuously says wrong format. NUMBEROUS emails to the same unhelpful consultant later. 2 days wasted later. In the end I ordered with another company and it didn't even take me 2 minutes. What I don't understand is that Q-Photo's website has the error but instead of then helping the client the consultant just continued to say that I cannot order through email or any other way. After many years of being a loyal customer this was just the thing that broke the camel's back. I will never use them again.
0 replies
57 months ago
KDCD linen - not to be trusted
Be very very careful everyone. 7 weeks later after ordering and I still have nothing. We have phoned numerous times. Everytime it is a different excuse. Then they are waiting for the material, then there is a flaw in the material, then they couldnt work because of an inspection, then one person says it is almost finished and it will be delivered on the Friday, then the next week someone says they havent started with it yet. It is not to be trusted!! I paid thousands and have nothing to show for it. Before I ordered I checked if I could see any negative reviews - how I wish that someone warned me. And nowhere in the ordering process do they mention that the product is not ready made and that material will only be ordered after you’ve paid, otherwise I would never have done it. One thinks it is normal online shopping - you order and they ship it. Stay away is my sincere recommendation!
0 replies
57 months ago
Scam! Beautiful but false adverts on social media
Be very very careful everyone. 7 weeks later after ordering and I still have nothing. We have phoned numerous times. Everytime it is a different excuse. Then they are waiting for the material, then there is a flaw in the material, then they couldnt work because of an inspection, then one person says it is almost finished and it will be delivered on the Friday, then the next week someone says they havent started with it yet. It is a SCAM!! I paid thousands and have nothing to show for it. Before I ordered I checked if I could see any negative reviews - how I wish that someone warned me. And nowhere in the ordering process do they mention that the product is not ready made and that material will only be ordered after you’ve paid, otherwise I would never have done it. One thinks it is normal online shopping - you order and they ship it. Stay away is my sincere recommendation!
0 replies
105 months ago
Pick 'n Pay Southdowns
For me the Southdowns Pick 'n Pay is the worst possible example of customer service! And honestly the prime example of a manager that couldnt care less. I've had many bad experiences there over the years, but this morning I sincerely decided that it was the LAST time! There were only 2 tills open with rows and rows of people waiting. I was behind a guy at the till for longer than half an hour. He wanted to pay or get a voucher with a Q reader thing on his phone and nobody knew how to process it. The manager was nowhere to be found. They never opened another till so that the long queue could be helped elsewhere - we just all had to stand there. Eventually I went to the supervisor and asked can I please be moved to another till because I cannot wait any longer. She just ignored me and said they are busy. After half an hour when the manager appeared he helped them with the Q reader. I was next in line. Their printer at the Smart Shopper station is out of paper so they told me I cannot use the money that is loaded on the card. What ancient system is it if they cannot even see the balance on the card??? They send someone to the machine to check the balance, she came back with the balance, but then the lady said she can still not use it because she should have written down a barcode. By that time everyone in the queue was itritated and furious because we've been in that queue for 45 minutes. So I just told them to leave it. But my question is - how long is Pick 'n Pay going to ignore the customer service and specifically that manager that is doing the worst job ever??? Can Pick 'n Pay not pick these things up on sales records? Must the doors of that Pick 'n Pay close first before they put someone in there that knows what he is doing??? Not that I will go there again, but trust me - you have lost many customers like me and you will certainly lose many more!!!
61 replies
107 months ago
Unable to resolve incorrect billing on my account
<p>I am completely and utterly desperate with Vodacom. In my opinion they steal money from people and because they are this huge corporate they think it is OK because they are untoucable and the average man on the street can in any case not do anything about it.</p> <p>I upgraded my cellphone in January this year at 22 months. So there was still 2 months left of the old contract and therefore still 2 months that I had to pay on the old handset. The billing on the old handset was supposed to finish end of March. </p> <p>But I am still being billed for that handset every month!! April, May, June, July! I have phoned numerous times, everytime they say they will submit a query. I have tried to speak to a more senior person, they just say it is not possible. I cannot stop payment on my account because then they will stop my services. So what do I do?????? Do I continue to pay for a handset that has been long paid for already and just leave it there because it is impossible to rectify it??? The billing of a 24 months contract should be automated in any case - it should automatically stop after 24 months. In my opinion Vodacom does this on purpose because the average person won't pick it up, and then they can steal from them for months on end. Must I now really employ a lawyer to just stop the unlawful billing on my account? If there is anyone out there that can give me advice please help. For everyone else - stay clear of Vodacom!!!</p>
112 replies
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5 Star
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4 Star
2 (22.22222222222222%)
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1 Star
7 (77.77777777777777%)