FD
Francoise O
Active since Jul 2017
14
Reviews
0
Industries
Reviews
14 reviews13 months ago
Complete lack of service from FNB
I am writing to express my deep dissatisfaction with the service I have received from First National Bank regarding an ongoing issue with our business debit card. For the past two weeks, our card has been under a soft block, which has severely impacted our business operations. Despite multiple calls to the bank and assurances from the support team that the hold would be lifted, no action has been taken. While I understand and appreciate the security measures in place to protect us from *****, it is crucial for us to understand the specific reasons behind this block so we can address any underlying issues. The inability to use our card has led to significant disruptions, including our website being down and the potential suspension of our email services due to unpaid hosting fees. Additionally, I am forced to use a non-VAT registered card for business purchases, which is not ideal. This situation is untenable, and we require an immediate resolution. It is unacceptable that we have been repeatedly assured of a resolution without any follow-through. I urge First National Bank to address this matter with the utmost urgency to prevent further disruption to our business. Reference numbers for this issue are RY25031219348 and 3491054. We have now afterexperiencing this for almost two weeks been asked to wait another 5 days.This level of service is completely unacceptable, and I hope this review prompts the necessary action to resolve this issue promptly.
53 replies
15 months ago
Beware: ADT Security's Alarming Lack of Service and Accountability!
I am utterly shocked and disappointed with the abysmal service I received from ADT Security. They were incredibly quick to deduct money when I signed up, but when I encountered an issue with my alarm and couldn't remember the login details, their response was far from satisfactory. I requested their technicians to see if they could override the system. They visited but spent only a short time at my property, concluding that the alarm couldn't be overridden and suggested a replacement costing R10,000.00. I declined the quote, confident that the alarm could be fixed, and indeed, another company resolved the issue for a fraction of the price. Throughout this ordeal, ADT never followed up, nor did they even bother to place their signs on my property. In December, I spoke with the representative who signed us up, and she agreed to cancel our service. I suspect her willingness to cancel was due to the fact that they provided no service whatsoever, let alone substandard service. She promised a full refund, yet despite numerous agreements to do so, we have not received a cent back. ADT was swift to take our money but has been appallingly slow and unresponsive when it comes to issuing a refund. I am extremely dissatisfied and will continue to share my experience of their complete lack of service until they refund us in full.
106 replies
15 months ago
Complete lack of service from Old Mutual Roadside assist
I am absolutely appalled by the complete lack of service and effort to rectify the situation by Old Mutual. On Saturday, January 4th, 2025, we experienced a breakdown on a national road in a remote area of the Karoo, 60 kilometers outside Graaff Reinet. When we reached out for Roadside Assistance, we received no response and were forced to rely on an independent towing company. Since the incident, we have made several calls, sent messages requesting a callback, and emailed, only to receive a single response on Tuesday—four days after the breakdown—asking if we still needed roadside assistance!!?! This level of service is completely unprofessional and demonstrates a total lack of care for their customers. Old Mutual should be ashamed of themselves and reconsider their approach to customer service. I would not recommend their services to anyone!
56 replies
42 months ago
Poor Service
I am exasperated with the lack of service that I have been receiving from The Courier Guy. I threatened that I would be doing this should they once again fail to address my problem, in the hope of progress as I get no pleasure out of giving a bad reviews. However, they leave me no choice as again they have failed to address my issue. The issue is that I have been trying to reinstate my account which has been dormant since the beginning of Covid, as our business was very badly hit by the pandemic. My account was in areas and I settled that at the beginning of this month. I also initially had to sign a whole lot of documents that were sent to me, which I did but as this seemed to be the wrong sequence of procedures. So they asked me to resign all the forms which I did and scanned through to them. However we don't move forward from this point and still my account has not been reinstated. Do I really have to find a new courier. I have repeatedly left messages for a Mr Sboniseni Ngcobo to call me and have also waited for a response from a Chane via email neither of which has been forth coming. Should this issue not be resolved timorously then I will have no choice but to find an alternative. But rest assure that if that is what happens then I will continue to let people know of this poor service that I have received.
0 replies
50 months ago
Shoddy service from Mercantile Bank soon to be Capitec Bussiness Bank
Over the last month I have been through hell with Mercantile bank as I have been expecting payments from an online website that my husband and I are trading on and the bank keeps returning them. This issue has in fact been going on for seven weeks now but initially I was trying to sort it out myself however I eventually approached Mercantile for help as I was not winning. The crazy thing is that we have been receiving payment each month sometimes twice a month from this same business into this very same account without a problem for the past 6 months so they should really be able to get to the bottom of this issue. We are so dependent on these funds after our principal business suffered a massive blow due to it's dependency on tourism which makes the sorting out of this problem all the more critical. Every week I keep getting messages from this platform that we sell on saying that our funds are on their way and as I know that they take a few days I have been getting on the phone to reassure our suppliers that they will be paid soon, of course now I've completely lost credibility with them as the funds keep being returned!!! It seems to me that the problem lies strongly with the team that works behind the scenes as the consultant that I have been dealing with is constantly waiting on them for a response. This morning I went into the branch to ask if it is possible to link a PayPal account to a Mercantile account as I am in the process of setting up another website for which I will need Paypal, however after waiting around 15min to hear their response it seems that they didn't have an answer for me as the backend team didn't have an answer once again. If this issue isn't resolved within the next 48 hours I will have no choice but to close my account which is a pity because up to this point I have been happy with the service I've been getting and so much so that I have been recommending them to other small businesses, I now feel that that may have been a big mistake mistake.
53 replies
62 months ago
Shame on you!
After many years of being an excellent customer of VODACOM's and always paying my account on time my number and service has been cancelled. This at a time when we have been so badly affected by this pandemic and are doing our best to stay afloat and survive and can ill afford to loose Bussiness, our landline has been cancelled as we have had to move and now my only means of contact with my customers has been eradicated, surely this is not correct and is in fact unconstitutionalI. I am ashamed that in the middle of a pandemic when entrepreneurs such as ourselves are doing our best to feed their families and support their staff, you treat us like this, shame on you! I am reposting this review again as no one has bothered to get back to me as promised, I think this is highly irresponsible in the current climate.
212 replies
62 months ago
Shame on you VODACOM!!!!
After many years of being an excellent customer of VODACOM's and always paying my account on time my number and service has been cancelled. This at a time when we have been so badly affected by this pandemic and are doing our best to stay afloat and survive and can ill afford to loose Bussiness, our landline has been cancelled as we have had to move and now my only means of contact with my customers has been eradicated, surely this is not correct and is in fact unconstitutionalI. I am ashamed that in the middle of a pandemic when entrepreneurs such as ourselves are doing our best to feed their families and support their staff, you treat us like this, shame on you!
106 replies
63 months ago
Lack of service!
FNB Merchant Services. I have a credit card merchant machine that I need to return to FNB, I have emailed that specific department and no-one has bothered to get hold of me. The reason that I have decided to go this root rather than continue to try and get a hold of then is that for over three months I tried to get them to come and change the name on the credit card receipts as I was using the machine for a new business however nobody did anything and now I've closed due to Covid and can ill afford to pay for the rental of a machine that is just sitting!!! Can someone please get a hold of me , the best way is via email mambudesign@mweb.co.za
56 replies
66 months ago
FNB freezes our account for over a week, this could sink us!!!
Our Bussiness has been very badly hit by Covid due to our dependency on tourism. This has caused us to be very proactive in our decisions. We therefore rented our home and moved into our workshop, closed one of our shops and reinvented ourselves and opened a Deli in an excellent location , this with great difficulties due to the lack of finances and resources. We did this with no help from the banks or any other institutions but rather with the help of family and friends. We have only just started trading in the last two weeks with huge difficuties and set backs, and to top it all FNB freezes our accounts , this is jeopardising our chances of survival. This is how the best bank in the country treats it’s customers, at a time when we as entrepreneurs are struggling to keep our economy going and put food on the table of working class South Africans, shame on you!!! I’d like to know what we should have done in these circumstances, where did we go wrong according to FNB? Over the past week I've made every effort to resolve this, writing to several of the consultants going into the branches to see our Bussiness manager etc, I've even sent through an invoice for an order that we are currently manufacturing and for which we are due to be receiving monies, hoping to negotiate a payment in the next few weeks rather than now. As right now we need to prioritise the payment of our rent and suppliers. I have been shown absolutely no understanding or guidance and in most cases we haven't even had the courtesy of a response!!! We are trying to survive and help our staff of 20 to put food on the table and our banks do this to us, in a time of such great need. The bullying tactics have been staggering to us!!!
56 replies
67 months ago
Let's move forward, this is urgent, can you help me or can't you!
They are very courteous on whats App but the communication is not clear. I have been trying to process an application for Fiber which I explained was very Urgent since Friday and I still haven't been able to finalise my order. I was was asked to find out something and wether a Premise Creation is possible which I did and got back to them yet still I wait for this to get finalised. As I say I did get a call at one point from one of the technicians so I thought the matter had been allocated to him yet it doesn't seem so and I also went on to the website and requested a call back but no one got back to me!!!
0 replies
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3 Star
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2 Star
1 (7.142857142857143%)
1 Star
13 (92.85714285714286%)