KM
Khalid M
Active since Jul 2017
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Formal Complaint Regarding Unacceptable Customer Service
Customer support exists to assist customers with any questions, concerns, or issues they may have. Its main purpose is to guide and support customers whenever they need help. In my opinion, it should not matter how simple or “silly” a question may seem. As a valued customer who currently holds more than three contracts, I believe I deserve to be treated with patience, respect, and professionalism whenever I contact customer support. Even if I call simply to ask a question out of concern or curiosity, I expect the consultant to listen carefully and provide assistance in a respectful manner. At the very least, if I contact customer service, I should be able to receive clear information, such as the deals or options that may be available to me. Unfortunately, my recent experience with the call center was extremely disappointing. The consultant who handled my call barely took the time to listen to my question. Instead of trying to understand my concern, she spoke to me in a very disrespectful manner. The way she addressed me made me feel as if I were completely ***********, which is unacceptable under any circumstances. Regardless of who the customer is or what question they ask, everyone deserves to be treated with basic human dignity and respect. In fact, the tone and attitude used during the call were so dismissive that it felt as though I was being spoken to in a way that we would not even use when addressing someone asking for help on the roadside. Every person deserves a certain level of respect, especially when they are simply asking for assistance. As a paying customer who has remained loyal to the company for several years, I expected far better treatment. What made the situation even worse was that the consultant did not appear to understand my concern at all. Instead of attempting to clarify or assist me, the call was suddenly disconnected while I was still speaking. Having the call cut off in my ear while trying to explain my situation only added to the frustration. I sincerely hope that the call recordings are reviewed, because the way this interaction was handled was highly unprofessional. As a concerned and loyal client, I do not believe I deserve to be treated with such an attitude. My experience with in-store service has always been completely different. Whenever I visit the Vodacom store at Trade Route Mall in Lenasia, the staff members and even the manager welcome customers with respect and professionalism. They treat every person with the same level of courtesy and kindness, whether that customer is purchasing a device, asking a question, or simply seeking information. That type of service makes customers feel valued and appreciated. I have been doing business with this company for approximately eight to nine years, and during that time I have maintained multiple contracts. While my loyalty may not be the longest compared to some customers, I strongly believe that no customer deserves to be treated in the way I was during this call. Respectful communication and good customer service are essential, and I hope that this matter will be taken seriously so that other customers do not have a similar experience in the future.
106 replies
1 month ago
Still “Validating” Since January – Where Is the Accountability?
I am writing to raise a complaint regarding the unacceptable delays in my third-party claim being handled by First National Bank and Neil Govender Attorneys. The accident took place in December, and all required documents were submitted in January. Since then, I have consistently been advised that the claim is “still being validated.” No further explanation, progress report, or estimated timeline has been provided. It is concerning that several months later, there is still no clarity or outcome. We already experienced delays while waiting for FNB to submit the third-party claim to the relevant parties, and now there appears to be no sense of urgency in finalising the validation process. I respectfully request: A detailed update on the current status Confirmation of whether the claim has been submitted to the third party An explanation for the prolonged validation period A clear timeframe for resolution The continued lack of feedback is unacceptable, and I trust that this matter will now receive the urgent attention it requires.
0 replies
1 month ago
Still “Validating” Since January – Where Is the Accountability?
I am writing to raise a complaint regarding the unacceptable delays in my third-party claim being handled by First National Bank and Neil Govender Attorneys. The accident took place in December, and all required documents were submitted in January. Since then, I have consistently been advised that the claim is “still being validated.” No further explanation, progress report, or estimated timeline has been provided. It is concerning that several months later, there is still no clarity or outcome. We already experienced delays while waiting for FNB to submit the third-party claim to the relevant parties, and now there appears to be no sense of urgency in finalising the validation process. I respectfully request: A detailed update on the current status Confirmation of whether the claim has been submitted to the third party An explanation for the prolonged validation period A clear timeframe for resolution The continued lack of feedback is unacceptable, and I trust that this matter will now receive the urgent attention it requires.
106 replies
4 months ago
Complaint Regarding Kiddies Meal – Trade Route Mall
I am writing to express my disappointment with a recent order from the Burger King branch at Trade Route Mall. I ordered a kiddies meal for my child, only to discover once we got home that the burger was extremely poor. It consisted of only a bun, a patty, and a very small amount of sauce — with no garnish whatsoever. This is unacceptable, especially for a children’s meal. Unsurprisingly, my child refused to eat it. This experience reflects badly on your standards and quality control. Kiddies meals should be prepared with the same care as any other order. I expect better from Burger King. I would appreciate feedback on this matter and would like to know how it will be resolved.
0 replies
4 months ago
Unacceptable Treatment and Harassment by Security at Truworths Lenasia
I am extremely disappointed with the customer service at the Truworths Lenasia branch. I am a loyal and regular customer, yet the treatment my wife and I received today was unacceptable. From the moment we entered the store, the security personnel made us feel uncomfortable by closely following us around. Due to this behavior, we decided to leave the store without making a purchase. As we were exiting, the security guard caused a scene by aggressively demanding to search my wife’s handbag, which is private property. His manner was rude, disrespectful, and completely unprofessional. What makes this situation even more troubling is that the security staff had followed us throughout the store and would have clearly seen that nothing was taken. Despite this, we were singled out and humiliated in front of others. There were other customers in the store, yet none of them were treated in this manner. I find it unacceptable to be targeted and disrespected in this way, especially as a customer who supports Truworths on a regular basis and owes the company nothing. This experience has left us feeling embarrassed and deeply disappointed. I expect this matter to be taken seriously and addressed appropriately to ensure that no other customers are subjected to such treatment.
0 replies
4 months ago
FNB connect has the worst order platform in existence
FNB Connect has been extremely disappointing. I placed an order and was waiting for it to be delivered, only to receive a notification two days later stating that it had been cancelled. When I contacted support to enquire, I was informed that I had requested the cancellation, which is not true. I now have to wait an additional 24 to 48 working hours for an investigation to determine who requested the cancellation, yet this does nothing to resolve the fact that my order has still not been delivered. Due to their incompetence, I will now have to wait even longer for my order.
106 replies
15 months ago
Excellent Work
Amazing customer service, Excellent service in general I placed an order as received it by the next day even tho it was more the 1 item
0 replies
16 months ago
"GOLDEN" wagen
28 November -I bought a clock spring from Goldwagen Southgate 1. box was damaged 2. Spares dispatch person ensures my part is still in good condition. 1 week later , we installed clock spring , an error message came on , I did diagnostics and it came up as a permanent error . I immediately uninstall part and took it back to Goldwagen Southgate and this is when it all goes downhill ... 1. The claim person does not keep the client in the loop about the progress of the claim , when you call there are always excuses , either the person is off , unavailable, in the toilet or there is no feedback from the head office. 2. I have to keep calling to find out what is going on. This is not only costing me money(airtime and personal time) but also delaying me from fixing the vehicle. Please advise who in senior management I can speak to in order to resolve this issue before close of business because you have failed dismally at 1st call resolution. I am basically begging for an item that was already paid for which is not fair on my side. The return of the item was done on the 4th of December , I was advised it would take 14 days to processed in order for me to receive an outcome , it’s past 14 days and my claim is still pending. 27 December - Called a sales agent ( on his personal line) only to be told the claims person in charge of my claim was suppose to inform me that head office claims is closed and will only reopen on the new year . I am still the 1 that needs to call for an update or outcome of this claim/refund , is this treating the customer fairly ? Is this the type of customer service both entities strive to achieve , is it their mission to inconvenience the client further by forcing them to lodge an objection or complaint?
56 replies
16 months ago
Terrible customer service for customers that already paid of items
Makro has pathetic customer service with their online services that after ordering my items in advance the delivery date was set to be delivered by the 7th December today is 4 days later the 11th and still nothing has been delivered I've been phoning them everyday and each day I'm calling the call center agent says my item will arrive tomorrow and I as a paying customer just have to listen as if I'm waiting in line by a government department. If the delay is on the courier side it still isn't my problem that makro decided to use such a pathetic courier company as the reason I used the online system is for convenience not to sit like this and wait wasting so much of my time as everyday when I'm being told it will be delivered tomorrow I'm the 1 that needs to communicate with my company to inform them I'm working from home in order for someone to be home and collect the item no forgetting the wasted airtime constantly phoning for updates as the app updates are delayed even tho it showed to be delivered by the 7th the app only showed the item move to the next step of the process on the 9th and till now I'm waiting for my item. My biggest question is, is this how a big brand like Makro treats their customers?
389 replies
33 months ago
Most terrible customer service and would never recommend their service to anyone even if it was FREE
Have no fiber connection the entire weekend and cannot give me an E.T.A of when it will be resolved them the call center agent refuses to let me speak to a manager or supervisor then when im speaking to the guy he mutes me and makes me speak to myself till I cut the call their customer service is honestly terrible as if I've been given this service for free
0 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (90.9090909090909%)