Active since Jul 2017
14
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Reviews
14 reviews41 months ago
Sim Card disconnected hour after complaint
I have no other way of contacting Telkom and I am ****ed off. An hour after receiving my upgrade and calling because it's incorrect, my number is disconnected. I am completely disconnected!!!!! Connect my sim card immediately!!!!!!!!!!
0 replies
46 months ago
Illegal Credit Enquiry
Good day, I am quite upset as I am typing this. Yesterday on 27 June 2022, I got a call directly from Cell C regarding contracts. I showed interest in the laptop deals ( i was offered about 4 deals). I asked to be called back today as I wanted to discuss the laptops and deals with my partner first before I make any decisions. I was call this morning 28 June 2022, I was however busy on the line and couldn't take the call immediately. At about 10:00 this morning I receive an sms that a credit inquiry has been made on my name. Take note, at this point I had not spoken to the Sales Person from Cell C again and in no way said I am definitely interested in a product and did not confirm that neither an affordability check nor credit check can be done. I tried calling Cell C but then the sales agent called back. I declined the product as my partner noted that there a few things he doesnt agree with and that I should not go for the product. Once again, I never stated that I was interested in any specific product, only that I will confirm with my husband. I requested with the sales person that this inquiry be removed from my name. Since Cell C did not this without consent, Cell C has until the end of business day to get the inquiry removed from my name. I am so tired of delaing with Cell C and the dissapointing service.
134 replies
52 months ago
STOP CALLING MY NUMBER!!
I have sent a message to your head office as well with no response. I started receiving calls on Saturday, 15 January from Rochester looking for my work colleague. I am his manager and my number has been given as his work number. No worries, I understand that. But the calls are now getting beyond ridicolous. I was called at least 4 x times on Saturday - the first agent was told that I will tell the gentleman on Monday, when I see him, that you are looking for him,m ore calls afterward. On Sunday I was called. Monday I received easily 9 calls, when I was near the person you were looking for, I handed my phone to him where he proceeded to give his new contact number to the agent. He has not received a call on this number since and I have received all these calls. This is unprofessional and these calls are to stop immediately. I have spoken to 4 agents alone today. Not once was an attempt made to call the gentleman directly. A work number does not mean you get to harass the company. Its an alternative, not several calls a day.
0 replies
53 months ago
FNB needs to ramp up call centre service
The call centre is really poor and time consuming. I received an email re FICA documents that I have to send through. I decided to call FNB directly and find out whether or not this is in fact truthful and that I can send through the documents as required by the email and this is not some sort of phishing scam. Rather safe than sorry. I got through to reception, she gives me another to call but transfers me. Several options, enter ID number several times, choose this option, that option, enter ID number just so I can speak to a consultant to confirm that this is not a scam. Holding the line and after 10 minutes of holding, choosing several options, I put the phone down. I just wanted to confirm that an email received is not fake and i have to go through all this hassle to not even speak to a consultant. FNB needs to step up their game.
53 replies
69 months ago
Still no answer from Cell C - 3 weeks
Good day Cell C, You still have not gotten back to me regarding my query. Cell C admitted that made an error in calculating my clawback figure. They promised it would be sorted out on my billing in the new month. I have been struggling for 3 weeks to get an answer. You have until 12:00 today to reach an agreement. I am not getting through to your call centre and no one is getting to me on any platform.
212 replies
69 months ago
Ver poor service and no one can give a damn at CELL C
Hi Cell C, When will I be receiving the credit notes for your ***** ups? Weeks of struggle to finally get an answer only for Cell C to ***** up again. I want a credit for the full amount in lieu of time spent on this. TODAY STILL CELL C!!! TODAY!!!!!
424 replies
69 months ago
Still Can;t their own mess sorted out
This is my 3rd review on Cell C and if I could give a lower rating I would. After weeks of struggling to get a correct clawback figure on my account and weeks begging, pleading and doing my utmost to get this sorted out and even after Cell C admitted that they messed up with when my contract was initiated and assured that it would be fixed, I received a bill with the original incorrect amount. This is unacceptable! Cell C, i do not want to speak to yet another agent. I want this sorted by the end of business today or Cell C will credit the full amount and leave me in peace. I have wasted countless hours, sent numerous emails, spent hours on the phone trying to get your stuff up sorted out and if I have to quantify my time, my bill would far out weight the amount charged. Do not call me, you can email the CORRECT amount by 17:00 today. Should I not receive this by then and Cell C attempts to take the money via a debit order, I will reverse the debit order.
159 replies
70 months ago
Cencelation of Fibre Contract Hell and No one answering my questions
Good day, This will be the last time that I contact Cell C. I initally made a complaint to Cell C regarding the cancellation of my Fibre Month to month contract on 26 June. I sent my cancelation through on the 18 of June and was informed that I have a clawback figure. I queried this clawback. On 26 June, after making a complaint on Cell C, a consultant finally calls me back and informs me that the clawback of R3700.00 as I am being held liable for 22 of 24 months of the clawback. I asked the consultant 2 questions: 1. I have had the contract since November 2019 - why am I being held liable for 22 months of 24 months if I have held the contract for 8 months already? 2. Nowhere in my contract does it state that I have told the contract for at least 24 months to not have a clawback. He promised he would get to me by the end of that day, either telephonically or by email. Nothing. I kept emailing support@cfibre.co.za and finally on the 1st of July, a lady named Nadia emails me the clawback amount of R3700.00 stating that I am being held liable for 22 months of a 24 month contract. She send me a copy of the contract (Fine) stating I am liable if I cancel the contract. I asked her several times the following 3 questions: 1. Why am I being held liable for 22 months of 24 months if I have had the contract since November 2019. That means that the clawback amount is clearly incorrect. 2. Nowhere in my contract does it state I have to hold the contract for 24 months. Only that I am liable - who decided this? 3. The internet has been down and I am not receiving a service. I sent several emails in this regard with no answer. On Monday 13 July, I receive another ticket comment that my clawback amount (with an insert from my contract) is R3700 and once again 22 months of 24 months. I call Cell C twice, only to be transferred to Cell C Fibre where the proceed to answer and the phone dies. I also responded by email. It seems like the moment I ask VALID questions, Cell C ignores me and passes me off to the next consultant instead of sorting the query. I have made every possible to get this sorted out and Cell C has not been upfront. This will be the last commuincation of any sorts that I will attempt to make with Cell C as I am beyond exhausted to try and get assistance from Cell C. Should CellC not have suitable answers by the end of business day addressing all my queries, I will not accept any repsonsibility for any amounts. Shoudl Cell C bill me, I will take this to the ombudsman and all credit bureaus.
105 replies
71 months ago
Cell C Fibre Internet Month to Month Contract Sham and no communication from Cell C
I am very dissapointed with Cell C Fibre. November last year I took out a MONTH TO MONTH contract with a mobile sales person. As I am a renter, this option seemed perfect. FREE router, FREE installation and I can cancel the contract at any time. I was informed by the sales person that if I cancel NO EXTRA fees are payable. The time has come to cancel the contract and lo and behold, Cell C want to charge for me cancellation fees (some clawback) - I never received a copy of my contract but on all my billing up until may it shows that my contract is at an end and that I have no cancellation fees. Suddenly on my June billing these fees appear, 7 MONTHS after taking out the contract. The fees totaling nearly R7000.00?!?!? This includes 2 installation fees and 2 connection fees!! These fees were not given to us up front and had these fees been discussed prior to the installation I would never have taken out the contract. This is very sneaky and an unethical way of doing business. Apart from my complaints above, I sent through my cancellation as well as querying these costs on Thursday 18 June 2020, it is now 26 June 2020 and I am yet to receive any form of feedback from Cell C. I have called Cell C twice, and spoke to another cancellation agent after a botched sales call where the gentleman informed me that you are looking for my contract. Cell C, this is unacceptable and as mentioned a very unethical way of doing business, tricking and deliberately withholding info in order to make a sale. Can someone please get back to me as a matter of urgency as it should not be this difficult to find a resolution to this dilemma.
315 replies
85 months ago
Very dissapointed
I am writing this with great sadness. I dropped of my parcel to Cape Town in a DSV locker on Monday, 15 April 2019 with a 2 to 3 delivery service. The Locker was not working and I left it the counter as per the instruction of the store where the locker was located. Apparently, the driver had collected parcels for the day and my goods would be collected the next day. On Wednesday, 17 April, I was trying to track my parcel online and my tracking number did not register. I called the DSV call centre only to be informed that the goods weren't collected as the store dropped the parcels into the locker after it came on and that the driver could not open the locker. At that point, no plan was made to get the goods out of the locker. After throwing a huge tantrum as my goods had to be delivered today, 18 April 2019, DSV sent a technician to open the locker and retrieve the goods. The call centre agents made a huge effort in order for my goods to be delivered today, they would have expressed the goods to Cape Town. The receiver, is leaving the country next week and this is birthday present!! I tried to be accommodating and even made arrangements with the receiver to have someone available next week in the morning should something go wrong (Thank goodness with my good sense I made an arrangement for this). This morning I track the parcel and it was loaded on a truck and not flown down as promised. The receiver will now have to wait a few months to receive his birthday present. AND I BLAME DSV. No amount of screaming and shouting can actually fix this as there is no arrangement that can be made to remove an item from a moving truck. This morning I actually feel like crying and very disappointed because of the incompetence of your company. I had the option of using several different couriers but made the decision to use DSV as the reliability is plastered everywhere.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)