HM
Helmut M
Active since Jul 2017
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
eBucks Sytem Glitch - with no support
I moved from FNB Private Wealth to RMB Private Bank in November 2023. In December I started noticing weird behavior on my eBucks account. End of December I was signalled that I wasn't "qualified" for eBucks anymore, and of the 15th of January 2024 I logged an official query with eBucks and they opened a case. Seven phone calls later, every single time referencing back to a Reference Nr supp****, I was promised that the "glitch" in the system stating that my 'account was not in good standing' was due to me moving from FNB to RMB (same bank!), and that in the new month of February - specifically between the 8th and latest the 12th - this glitch would be rectified. I phoned just before closing of business on the 12th, and was told nothing was done yet, but that the matter would be escalated. Fami****? And sounding like a first-world problem? Sure. But nothing of eBucks worked for almost two months now... I couldn't check progress, accept a new grocer or basically do anything with eBucks - which is most of the reason why I bank with FNB. #frustrated and #hoping somebody would actually attend to the matter.
58 replies
34 months ago
Wesbank Customer Care - Fantastic!
I have had SO much hazzle with FNB over the past year and a half; but I was beyond delighted by the kind and effective help of the Customer Services agent at Wesbank that I want to give a 5/5 for the help! Thank you.
53 replies
34 months ago
FNB Private Wealth... what does it mean??
PRIVATE WEALTH SERVICE? I have been a Private Wealth client of FNB for years now. Over the past two years my accounts have accidentally been blocked, and in an emergency, agents have diverted my calls to about 10 new agents, no one who had been able to assist in an emergency credit limit increase. Lines break up, fail, *********** assistants. And I am just wondering, what will it take for FNB to step up to the promise of "private wealth" assistance. I would appreciate FNB responding to this. Alternatively, any advice for another bank?
106 replies
40 months ago
DISTROKID - ZERO support!
I have had a www.distrokid.com account for years. Being a digital distribution channel, MANY of our artists are distributed via our account. In the meanwhile we have changed email addresses, and DISTROKID has NO way of getting 1) us back into our account, or 2) of giving as access to a human that can help us. Several attempts later, they just keep landing us on a page where a 2-factor code is sent to an email address that DOES NOT EXIST anymore. No other options. Come on DISTROKID - reach out to me! The experience with your 'modern, funky' platform has turned into a disgust.
0 replies
43 months ago
FNB FICA is failing their clients!
FNB FICA blocked all my accounts, for a second time in a row, following a ridiculous sms at 16:00 in the afternoon, an hour of panic on the phone, confirmation that "everything was now sorted" - and then they proceeded to BLOCK EVERYTHING. FNB - You'd better rescue this. You are falling.
399 replies
71 months ago
iStore On-line Store - TERRIBLE customer experience.
I have recently purchased the top spec 16-inch Macbook Pro via the iStore On-line store. My experience rates as one of the WORST customer experiences I have had in my 42 years alive. Immediately after placing my order, I noticed a mistake, and phoned, emailed and spent almost 30 minutes on the 'chat' line. I received an automated email response which was never followed up. The chat line could not help. I eventually managed to speak to an on-line operator, who said they would change the order. Thereafter, no communication. The courier arrived. WITH the wrong order. I then spent another 30 minutes on the phone to get through to an operator who told me a 'manager' was going to phone me! Never happened. I sent the wrong order back with the courier. The following day I was phoned by someone who told me that the correct order would be shipped once the courier returned the incorrect model. 2-3 days later I was informed that the 'correct' order is out of stock. I then received an email stating that a refund could be processed. I requested the timeline and for it to be done. It is almost two weeks into this process.. no update, no timeline. R56,000 out of my bank account - and NO ONE to speak to! I can not imagine a worst system and strongly warns against this computerized-no-human-interaction nonsense. iStore - you have lost an INFLUENTIAL client.
0 replies
96 months ago
Telkom Contract Cancellation impossible
I experienced a horrifying 5 months with Telkom’s inability to cancel a mobile contract I had with them. After cancelling my contract on December 4th 2017, they have simply not responded, and kept on billing me monthly, with compound interest. Every single mont my banker assisted me in reversing the debit transaction, until they had given me over to administration, all the while never responding to my original cancellation and repeated efforts to confirm it. After a massive social media rant, they finally contacted me to cancel my contract. I am disgusted at their mismanaged system.
159 replies
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5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
6 (85.71428571428571%)