BK
branden K
Active since Jul 2017
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
poor customer service
my son went in to purchase pizza at amanzimtoti romans and the service was extremely poor. he followed the queue for 10min and when it was his turn to be served the teller went somewhere. she came back and started doing something else. when i went in to ask her why he wasnt being served with attitude she says she was busy. i asked her for the money back and il go to debonairs. pathetic service
0 replies
6 months ago
Billing problems still not corrected
from my last post till now i havent received any feedback regarding my claim. i called the call center on monday and spoke to Shamima again and was told that she will follow up with the admin and get back to me. they have been debiting from my account and making me chase for my refund. pathetic customer service from a huge company.
0 replies
7 months ago
PATHETIC SERVICE
i was being charged for a contract that i cancelled, i called and spoke to shamima who advised me that they will refund me and apologized, then told me she will have to investigate as to when this was terminated 1st (this is virgin active they dont have this info on hand) ***********. i dont receive any feedback from her and i call back after a week and a guy helped me and told me that shamima didnt capture something properly and he rectified it and il be paid in 5 7 working daysi get no feedback again and i call back after 10days to be put on hold for 20 minutes to be told that the finance team rejected it. they deducted money from me after it being cancelled (*******). i will take my move out of discovery and move to a better service provider
0 replies
10 months ago
good service
i like to thank Morategi and the couple other staff from home connect for trying their best in sorting my issues with frogfoot. after 24days everything is finally sorted.
53 replies
10 months ago
failed service
20 days after signing up with Home Connect, and promises remain unfulfilled. Frogfoot completed their part on Friday, activating the line on Saturday. Despite assurances of expedited router delivery, a call this morning revealed no progress. Unacceptable service, especially given repeated explanations about my son's urgent exam needs.
53 replies
10 months ago
Poor Service
16 days and counting for Frogfoot to resolve my connection issue. Yesterday's visit was unhelpful - the technician showed up at 5 pm, assessed the situation, and promised to return at 8 am without confirming the next steps. No follow-up communication. I've had to take time off work, and the they didnt have the courtesy and reliability to contact me. i signed up with home connect and advised them of the urgency and we both dont know and cannot give me a time when it will be sorted.
53 replies
10 months ago
POOR SERVICE
16 days and counting for Frogfoot to resolve my connection issue. Yesterday's visit was unhelpful - the technician showed up at 5 pm, assessed the situation, and promised to return at 8 am without confirming the next steps. No follow-up communication. I've had to take time off work, and the they didnt have the courtesy and reliability to contact me.
53 replies
10 months ago
poor service
"Extremely disappointed with Frogfoot's service/ home connect. Scheduled maintenance was supposed to happen on Saturday between 17h00-17h30. I cleared my schedule and waited until 6 pm, but no one showed up without any notification. This follows a pattern of multiple visits being scheduled and rescheduled (Tuesday, Thursday, and then Saturday) without resolution. Given the urgency for my son's studies, this level of service is unacceptable."
53 replies
10 months ago
poor service
"Extremely disappointed with Frogfoot's service. Scheduled maintenance was supposed to happen on Saturday between 17h00-17h30. I cleared my schedule and waited until 6 pm, but no one showed up without any notification. This follows a pattern of multiple visits being scheduled and rescheduled (Tuesday, Thursday, and then Saturday) without resolution. Given the urgency for my son's studies, this level of service is unacceptable."
53 replies
11 months ago
#VodacomFail #CustomerServiceNightmare #NetworkIssues
"Vodacom's service has been a disaster. A technician told me 2 weeks ago that network issues were due to insufficient towers and offered to cancel my contract without penalty. However, no one followed up. When I called the call centre, I was quoted R9800 to exit my contract. After disputing this, I was promised a callback from a supervisor that never happened, i called again this Friday and was told that they will definitely call me on Friday evening or Saturday morning and im still waiting. they are clearly getting paid for being *********** . Unacceptable service and billing for issues not resolved. Time to take it to social media and make a change."
174 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
24 (92.3076923076923%)