MV
Michael B
Active since Jul 2017
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Rain dishonesty
After being unable to connect to the Rain Network for more than 3 weeks (Due to errors and issues on the network that remain undisclosed by Rain), I was granted a discounted fee, however the amount only accounts for 14 days of no connectivity. I will not pay for a service that has not been rendered! I have come to realise that the common practice of Rain South Africa appears to be one of dishonesty. I have been l.ied to about the cause of the connectivity issues and now I am being billed for a service that I have not received. Rain have been dishonest in all their dealings with me as a client. Furthermore, the extra data that was loaded to my Mobile Sim (as a way to make up for lost connectivity) has also been removed. Rain South Africa is absolutely ******** in their approach. I will not make payment until management have made contact and sorted out thks absolute ***** show.
638 replies
12 months ago
Fowkes Bros East London - Full Marks
Fowkes Bros East London is geared for an exceptional customer service experience. I visited in store this morning to enquire about casting resin and was assisted in a very proffessional manner. I experienced an issue with my preffered payment option, however the sales consultant was helpful in offering an alternative method of payment, which I utilized and thus left the store with my resin purchase therby being a very happy client. I would definitely recommend Fowkes Bros East London to anyone in need of their services. Well done to Fowkes Bros East London Full marks!
0 replies
13 months ago
No Client Service from Rain ISP.
The worst customer support I have ever encountered. My the101 router has been offline since 31st March 2025, a total of 5 days without internet connectivity. I have completed all the troubleshooting steps, logged tickets via the online AI support, sent numerous emails and spoken to 5 consultants......the result being that I still without internet connectivity. The issue has been escalated by every consultant that I have spoken to, to no avail. I would appear that Rain simply aren't interested in resolving this matter. I run a small enterprise from home, which is heavily reliant on a stable internet connection. Suffice to say that my business has taken rather a big knock as a result of Rain's poor support. I have been incurring additional costs as I have been forced to connect to the internet by means of my mobile phone data, which is extremely expensive. I am, therefore, currently looking into switching to another ISP, as I can no longer work with a company that has such a blatant disregard for their clients' needs. I am beyond fed-up with what I can only describe as exyremely bad customer support and a series of smoke and mirror tactics from Rain.
3815 replies
26 months ago
WebAfrica disgrace
If I could give WebAfrica a lower rating, I would. We moved to a new new address and consulted a WebAfrica customer service agent about moving our Wifi service to the new address. We were advised that there was no service coverage for our currwnt provider (MTN) and that we would have to change to a Telkom SIM. We went ahead, as advised, just to discover that MTN does has coverage at the new address. We have been trying for the past 10 hours to get an answer from WebAfrica in this regard, and cancel the new SIM service but we have been pushed from pillar to post with no one actually giving us a concise answer. It appears that WebAfrica is more interested in falsely advising clients in order to boost sales, than to assist clients with genuine service delivery. I am utterly disgusted by how we have been treated by the WebAfrica sales representitives and there apparent "not my department, please hold for the next department" attitude. My personal advice to anyone seeking a trustworthy ISP, would be to steer well clear of WebAfrica and there "make a quick buck" sales strategies.
0 replies
66 months ago
Adendorff Machinery Mart EL an utter letdown
Adendorff East London is a true example of bad customer service. After visiting in store and relaying my interest in a product which was at that time out of stock, I gave the salesperson my contact information and asked him to please notify me when the next consignment would be due. More than 3 weeks later I had still not received any communication from Adendorff East London and proceeded to order the product online for collection at the East London Branch. The following Monday I finally received both an email and a phonecall from Adendorff East London, both informing me that the specific product was still out of stock. Furthermore I was informed in both instances that the product would take a further 2 weeks to arrive and if I would need the product sooner an additional fee would be payable by me for a courier service to cart the product to East London. To put my frustration at this matter into perspective let us review the information contained on the Adendorff website. The website states that a product will be delivered withing 4 to 6 days from the date of purchase (this being the 31st of October 2020) and gives no further information whatsoever with regards to a branch not having stock and any further charges involved other than the purchase price of the item. The onus, therefore, is on Adendorff to ensure that the product arrives within the prescribed times and any extra fees involved would be the responsibility of Adendorff to carry and not simply be passed on to the end customer. How can they, with a clear conscience, make their problem the customers problem. How many times have they perhaps fleeced other unwitting customers in this way?.... One wonders. I am truly, utterly dissatisfied with the poor customer service and relations that I have received not only from the salesperson but also from the manager with regard to this matter, both of which refuse to take responsibility for the lack of basic information which then results in a transaction which, at most, creates a misleading message to the end customer with regards to procedural points. I feel that Adendorff as a company as well as the East London branch should be held accountable for this situation and that measures should be put into place to create a fair shopping environment for potential customers. This said, I refuse to pay an extra fee that I was not made aware of at the time of purchase as I regard this behaviour as unacceptable and most definitely corrupt and just a short step away from theft. How can anyone be willing to happily pay for something that they were not aware of at the beginning of a transaction I am truly disgusted at this behaviour A disgruntled customer
0 replies
106 months ago
Product defect - Plastic wire embeded in jelly babies
<p> This is an email message which I sent to Tiger Brands, just to get an automated reply that their mailbox is full and therefore the message cannot be sent.</p> <p> </p> <p>Good afternoon</p> <p> </p> <p>Whilst consuming a pack of Jelly babies (barcode ********** 601942) I discovered what appears to be a piece of plastic lodged in the product.</p> <p>This is of great concern to me, as such an object, if undetected, could become lodged in the trachea or esophagus resulting in trauma to the effected person.</p> <p>I have long been a fan of all beacon products and purchase such on a regular basis, however this occurence has made me a bit weary about the jelly products.<br />As a parent, I am rather concerned about this.</p> <p>Are there any safety measures in place to prevent problems such as this in the future?<br />Can my child enjoy your products safely without my being concerned about foreign objects being ingested?</p> <p>Please advise further</p> <p>Regards</p> <p>Michael van Buuren<br />East London<br /> ********** <br **********
0 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)