Active since Aug 2017
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4 reviews52 months ago
Jacuzzi still not repaired,multiple replacements already done.
I needed to write this based on the service i received at Outsurance home insurance. I put in a claim July 2021 for my Jacuzzi ,as it stopped circulating the water that was running through the jets.They said that they didn't have Jacuzzi specialists in the area of Randburg and they would send out Pool repair team. The pool repair team arrived and took my pump ,as they said it was blown due to load shedding.I said that it can't be because the Jacuzzi is switched off at the mains and it has a separate DB board.They however said they would test and give me a report.The amount for access was R2600 and if due to load shedding would have been R4600. The Pool team sent the pump there repair guy who then discarded of my pump by mistake within the 2 week period. They had to come and replace the pump with a new one as it was there fault and I had to pay the R2600 access.It turns out the problem wasn't the pump. They then found a Jacuzzi specialist who came out to say it was the piping under the Jacuzzi.They then proceeded to 2 dig out 4 tiles and one of the pool workers discovered that there was a leak on the pipe near the pump.They then repaired this and it started circulating but it wasn't heating the water. They then brought out the specialist again who then changed the Thermostat and adjusted the wiring to include the timer to switch the thermostat on and off at certain Temperature The system prior to this,never switched off and on when it reached a certain temperature.It used to be switched on and stayed on for the duration of its use which was a day or 2. It worked from mid October to December 2021 and stopped circulating again. I reported again to Outsurance and they sent out Pool guy again on Jan 19th 2022 as he was in quarantine. He came out and his diagnoses is that its the timer switch and this is a separate claim.This is Pathetic What type of service is outsurance offering as they don't have a Jacuzzi specialist in the Randburg Northcliff area(such a massive location). They charge exorbitant access fees which cost the same like repairing the problem privately.Maybe they want this,as it makes it easier for them not to receive a claim but just to collect high premiums monthly . A separate Access amount for load shedding(R4600 compared to R2600).Why not included surge protectors in their insured buildings to rule out the need for load shedding as a cause.How do they prove this anyway? This is unfair...I pay their high premiums monthly and now they want to send out ill equipped individuals that cannot diagnose properly and I must food the bill for separate claims on the same Item that I reported in the first place. Guess what my Jacuzzi is still not working as there rude consultants are waiting for the report from POOL guys to see if its a separate claim. What a joke
53 replies
66 months ago
**** service
I ordered for R600 through uber eats,the resturant packed 1/4 of my order and i had to wait another 2 hours...then i called again...they wanted my cellphone number and address...I am angry at the way they handle there service....the staff is incompetent....a true waste of time and money
0 replies
80 months ago
Kfc stale burger rolls.....up your service!!!
Kfc lenasia trade route,sold burgers with absolutely stale rolls/buns......****ing terrible
0 replies
87 months ago
Incomplete order(Nando's Trade Route)from drive through and no response from customer care
Went through drive through,asked patron to confirm my order is in the bag.Got home with no chips for 4 meals and 1 coke short.I contacted customer care,the lady said she will call me back after contacting the store.......no response from customer care or the manager at trade route Nando's Lenasia.
0 replies
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