Active since Aug 2017
8
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0
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Reviews
8 reviews13 months ago
Very patient and friendly
Very patient and friendly. Updating information needs more attention.
53 replies
38 months ago
No support under Warranty.
I have been trying to arrange a service call since mid December 2022. My frameless glass installation in Mount Edgecombe needs a repair under warranty. I have sent emails, spoke to both Johan's who promised to attend to the problem, I even left a message for Rudolph at the Head Office in Cape Town (twice) and still no action. This must be the worst after sales service I have ever encountered. Rumor has it that this business has closed but the receptionist in Cape Town insists that that is not the case. For all the support I'm receiving they might as well be closed.
0 replies
53 months ago
NO CUSTOMER CARE AT ALL
On 12 November 2021 I contacted iWyze Customer Care to to query my Cash Back Bonus. Receipt of my email was acknowledged and a reply was promised within a few days. Having received no reply I emailed them again on 20 November 2021. Still no reply. I emailed them again on 6 December 2021 and still no reply. I am now very concerned that my Motor Vehicle Policy is a figment of my imagination and should now consider insuring with a more reliable company.
53 replies
64 months ago
The Roar is now a meow.
Still no response to my last email to Pepsi.
0 replies
64 months ago
FREE Shaw Academy Course for R499
Signed up for a free Excel course through Vodacom. I have only managed to join the first class. When trying to join subsequent classes I get a blank screen and cannot participate. Thank goodness I did not pay for the course material @ R499 for the FREE course. This looks to me like a SCAM. Please be aware. You have been warned.
0 replies
64 months ago
Has SIMBA lost their roar?
I sent the following email to Simba on the 16 December 2020 and to date have not received a reply: "Every month I normally buy 2 x 200g Pretzels salted but last week, Checkers Cornubia KZN were out of stock so I bought 2 x 75g Pretzels salted. What a disappointment ! Not only were they lacking salt but the contents of both packs were undercooked (white and bland). Certainly not what I'm used to. Have you perhaps changed the recipe? I hope not." Kind regards Rob Smith
0 replies
93 months ago
iWyze still not so wise.
I have for nearly a month now trying to contact iWyze by email regarding my car insurance, but to no avail. I emailed them on 7 August, 8 August 2018 and again on 23 August 2018. An email response under Ref. ********** 5 was received on 23 August 2018 promising a reply to my enquiry within two days. It is now 4 September 2018 and still no reply. One would think a subsidiary of Old Mutual would be far more efficient than this. What would have happened if I had had an accident and had to wait this long for assistance? Out-surance is looking better and better every day.
105 replies
106 months ago
iwyze Insurance not so wise
<p>I have been trying to lodge a claim with my Insurance company (iwyze, a division of Old Mutual) for the past 2 weeks, without success. My first email of 27 July 2017 was acknowledged with Ref.# ********** 7 with a promise of a response from an Agent within 2 days. A second email was sent on 2 August 2017 as no response was received to my first email. This was acknowledged on 2 August 2017 (Ref # ********** 5) with a promise of a response from an Agent within 2 days. As no response was forthcoming a third email was sent on 7 August 2017. Another automated acknowledgement was received on 8 August 2017 under Ref. # ********** 8, again promising a response from an Agent within 2 days. Nothing happend so I SMS'd SERVICE to 33771. My message was quickly acknowledged with a promise that an Agent would contact me shortly. To date I have had no contact with any Agent from iWyze. A very disappointing and frustrating encounter with a major INsurance company. (Maybe OUTsurance is the way to go?).</p>
61 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)