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Evette Nel-Fry
Active since Aug 2017
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
Ridiculous customer service
Renault offers zero customer service when faced with an issue. We put a car on company finance last year June and the registered the vehicle on the wrong persons name. I only found this out when I went to renew the license disk and I am now unable to do so as I am not on the system as the owner. After not responding at all to my email and my visit there I contacted client service who basically just said sorry they cannot help change ownership and I must take it to Renaults Ombuds.
0 replies
14 months ago
FNB no access account
I opened a tax free investment account for myself with FNB in 2018. I have been moving money back and forth in this account with now issues. A week or two ago I tried to withdraw from this account as I normally did but this time I received a pop up message saying that that the account is in a minors name and I do not have the authority to do so. I queried this on the app in the secure chats where I was informed that this account was put into my sons name and not mine. I tried to resolve it through the secure chats but the responses took forever and I do not have time to waste. I went to the bank where I found out they do not have the authority to assist. I was given a number to phone. The first time I phoned the lady told me that there is nothing they can do I must close that account and open a new account but then I can only put a certain amount in for the year... then the call got dropped on me and nobody contacted me back. The second time the lady told me that they cannot assist me the account is in my sons name and I must close it and put it into his day to day account. He does not have a FNB account as I moved him to Capitec because FNB does not offer own profiles to minors. She then told me that I will have to open a FNB account for him to do this. I opened 3 investment accounts for each of my children on my profile when they were small and then I opened an tax free account for myself but they put it in my sons name and now I have no access to my money and nobody at FNB has authority to assist. Nobody apologised for the mistake that has been made. I do not understand why I pay premium cost if I do not get any premium services. I phoned back again to ask if I could close the account and put it into his investment account but the call was dropped on me yet again without anyone contacting me back. I have this tax free account on my profile (which should have been in my name), my son is a minor and he cannot have his own profile with FNB, I do not have access to this account and obviously neither does he so who has access to this account?????? How can the bank have an account where nobody may access it... I need someone who can and would like to assist in resolving it because it seems like nobody can or even wants to help clients.
71 replies
14 months ago
FlySafair not client orientated just money driven
I booked a flight with FlySafair for myself and my two sons to join my daughter in George who flew the previous month. When we arrived the lines were very busy and when we got to the front the gentleman said that we were just too late to book our luggage as they just closed it. I then asked what now and he said that we have to go and stand in another queue. There was many people in that line who were very upset and in the same situation. When we finally got to the front the lady told us that we have two options 1. to fly the following Thursday leaving us with just a few days on our week vacation or 2. we can pay again and go on standby and then maybe we are lucky to get a flight. I asked her if we cannot fly (as there was still enough time to board our booked flight) and then the bag can come on a later flight (We only had 1 bag to check between the three of us). She then said No, the bag must accompany the passenger. I paid and we then spend time running from one gate to another to try and get a flight. First my minor son got a flight by himself and then we got a later flight for myself and my other son. I do not understand why I had to pay for three people to be on standby as I could have stayed with the bag and my sons could have gone on the original flight (money making...). It did not end here... when we got to George our bag was not on the fight. They said they will arrange for it to come with a later flight... but I was told we could not travel without the bag and that's why we had to pay and could not board our flight.... First I reported it on the survey site after the flight, after which they said sorry we could not link you to a flight sorry for the inconvenience caused. I then reported it to Customer Service... which is definitely not client service as they do not care about the client at all not only that but the Agent in his email back to me said "While we acknowledge your frustration, we must also note that our agent reported inappropriate behavior, including swearing, at the ticket sales desk. We ask that all interaction with staff remain respectful to maintain a constructive resolution process" What!!!!???? I am a MD of a company and I was there with my two sons, never have I ever sworn at someone... This is so insulting and I could not believe my eyes when I read this from customer service. Shocked!!! I heard the gentleman behind me swore at the lady but insulting me with these allegations... shocking... So disappointed in how we were treated by FlySafair, they do not care about the client... However, Thank you to the staff at George airport who was so friendly and accommodating and arranged for our baggage to be delivered to us later in the day.
0 replies
14 months ago
Do not buy GMC
I purchased their free standing "Aircon". It looks very nice but it does not cool at all. I emailed them three times to say that it does not cool after I opened it in December and till now nobody even came back to me. They also advertise it as a "Aircon" which is false... my ceiling fan and standing fan cools more than it. Do not waste your time or money on GMC they are not interested in you as a client and to supply quality products.
0 replies
14 months ago
FNB not there for the clients
Why does FNB only allow a maximum purchase of R1000 now on their Electricity. With every R1000 purchased you get less Kw. FNB is not protecting their clients but have other interests at heart.
0 replies
23 months ago
I support Snatcher
I do love snatcher, they have very cheap products and I have been very impressed with the quality of the years. The only reason I gave then four stars and not five is because this time I waited long for the order. However every time I queried the order they immediately responded in a very positive and helpful manner. I support Snatcher.
0 replies
26 months ago
Happy staff
Builders Warehouse at the Raslouw Lifestyle Centre is amazing. The staff are friendly and motivated and always helpful. Keep up the good work!
56 replies
26 months ago
No assistance and no resolution
I reported issues on my sons accounts mid December. They cancelled the one sons card where 3 similar amounts were deducted. They put me through to another department as they said that this is not '***** related' where both sons account has eight rand deductions sometimes a few times a day for some 'Declined Foreign.. something'. This is not the first time I reported such an issue to FNB, both boys game online and make online purchases. If the bank is aware of this 'common' issue should they not have protection in place? My one sons account has been getting these deductions for over a year now... I phoned in January after I received no reply from FNB. They said that I have to use the chat app... I did and they could also not assist me... So I went to the bank where I was immediately turned away at the door. I was told by a very nice lady that I have to phone or use the chat. I told her I already did without results. She then said that this is the only way as they cannot assist me at the bank. She then gave me an email address to try. I emailed this customer care email address where I received a reference number and a message saying that it will be resolved in 5 business days. Then I received another email saying that the issue has been assigned to a Service Resolution Advisor. My one son received his money back for the three deductions after almost two months but he still did not receive his new card and nobody bothered to phone for arrangements. My others sons account is still having deductions of eight rand constantly it is now far into minus and counting. I have been a FNB client for easily 24 years now and have life protection, law on call, debt protection plan etc. with FNB. In January I also wanted to update my Will as I pay a monthly fee... They took forever to reply. Super disappointed in my bank...
56 replies
39 months ago
Lack of service delivery
This is the second week I have been attempting to open a new business phone contract with Vodacom. If they don't cut me off after holding the line for ages the agents promises a quotation and documents, which never comes. I thought only cancelling contracts is a mission but now it seems like they also do not want or need new business. The 082 1960 line was used...
112 replies
44 months ago
Marakeng takes hard earned money from clients
I checked the ratings for this business and saw that it was very low. Because they were the only place where I could find the product I needed, I sent them and email inquiring about their ratings. They emailed back and said that Marakeng will never take their clients hard earned money. I then asked if they have the product in stock, which they confirmed in writing. I placed the order online on 1 June 2022. Nothing further happened. I then emailed them to ask the delivery status. They then informed me that it is out of stock and they will have to refund me. I sent my banking details as requested and to this day I still have not received a refund.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
1 (7.6923076923076925%)
2 Star
3 (23.076923076923077%)
1 Star
5 (38.46153846153846%)