DG
Dudley G
Active since Sep 2017
8
Reviews
0
Industries
Reviews
8 reviews28 months ago
Keep my review above as is
Hi there... Verrry fed-up with Namola plus as an emergency app!!!! I cannot get anybody at Namola to assist me with my Namola+ emergency paying facility...more than 4 months ...they only say they will escalate but nothing...I CANNOT USE IT IN CASE OF AN EMERGENCY BUT I AM PAYING FOR THE FACILITY.... I was always someone who recommended Namola over the year but this experience that happened once before and the answer after weeks was that its a system error....will not recommend at present...especially being a paying client. I NOW REALLY REQUEST THAT THE NAMOLA CEO MAKES CONTACT WITH BECAUSE NO ONE WANTS OR IS CAPABLE TO ASSIST... I am dudley govin @ 082 567 5273 HELPPPPPPP PLEASE
0 replies
33 months ago
Unhappy Namola+ paying member....Access Denied!!!
Hi there...I have been a Namola free app user for many years with good satisfaction....that was UNTILL late 2022/early 2023 I decided to upgrade to Namola Plus(for the family membership) which hopefully would be money worth spending esp in the situation the country currently finds itself in. To initiate the process, It took me countless calls and frustrations to get someone who at Namola or Dstv to assist with exactly the process to commence payment and get the service for my family(BTW being a DSTV member allows for a decent discount). My frustrations were only resolved after HELLO. PETER got the Ceo to assist due to my insistence FOR HIS ATTENTION. Up till then the call centre agents and their Team Leaders were most un helpful...let alone the Floor Managers who were always not available....hence the need for the CEO MR Adolphs who immediately telefonically contacted me after Hello.Peter and eventually had my problem sorted out in minutes. This was after him delegating a competent agent to assist me after my countless calls to Namola with many unhelpful agents ready to palm one off to DSTV since we were to get a benefit discount Dstv. THAT WAS CHAPTER ONE FOR THE MUCH PROMOTED NAMOLA PLUS AND ITS BENEFITS. Having been a new member Namola+ for the past number of months as a paying member for us as a family of 5 , *THERE HAS ALWAYS BEEN A CONCERN ABOUT WHO THE NAMOLA AGENT WOULD SEND OUT TO ME OR FAMILY MEMBERS IN CASE OF EMERGENCY SITUATION where our safety was at risk. SINCE THAT KIND OF ASSISTANCE was an important selling point for me initially....I still do promote Namola using that aspect to friends and family....but not sure for how long still. During the 1st quarter of 2023 my son's Polo vehicle was bady bumped by an over taking vehicle on the Bottelary Rd in Cape Town. He fortunately thank God was not injured...When we ask assistance nothing of any worth came from our membership eventho my son and I insisted that an armed response needed to get to the scene for safety reasons - informal housing was fairly closeby. There was also no facilitation of emergency authorities at the scene for for more than 2 hours till we left the scene...Earlier on that day it meant me coming across cape town to ensure safety of my son....Nobody could tell me who the AR responsible company in the area was. THE LAST PART OF MY IMPORTANT CONCERN IS ...since early June 2023 I am struggling to get Namola to give me reasons why the smart phone of my wife is not located in meters of the position given by Namola with her location ...on the contrary your Namola Agents gave her location 2 to 3 kilometers away from where trully she truly is. The Namola agents have given many potential reasons till eventually them saying it will be excalated to the TECH guys more than 4 mnths ago I have on this problem made numerous calls about the matter ...instead they would send a mail to confirm that they still busy with the matter...REALLY 4/5 MNTHS. I HAVE ASKED THE NAMOLA AGENTS ....TEAM LEADERS ....and lately the Product Manager to pass my email to the CEO Adolphs but to no avail....I have tried getting his email all over ...no one is prepared to release it and its also not available on the social media nor Linkin ....surely any mail can be screened by his PA but surely albeit access nto his office for such an important service....One feels as if you left to the wolves when at any time two of the above could be real life emergencies.....THESE TWO WERE A DISMAL FAILURES. IN SHORT MY MEMBERSHIP WITH NAMOLA+ THUS FAR HAS BEEN ONE BIG HEADACHE AND NOT SURE OF THE SERVICE AND ITS QUALITY RENDERED.
0 replies
39 months ago
NOW A HAPPY NAMOLA MEMBER/ SUBSCRIBER
Hi Hello.Peter After years of v v gd service with the basic Namola app and my recruiting of many family and friends, I decided to upgrade to NAMOLA+ for my family and myself total 5. I recently - few days ago - wrote a disappointment review about Namola Support via yourselves about difficulties to upgrade as a dstv subscriber with its benefits. In response to this, PETER as part of the Top Management Team, came back to me asap and was verry apologetic and understanding about my frustrations and ensured that I was expediously assisted by NIVEN who was excellent. I am now a verrry happy Namola+ Family Subscriber with major benefits of safety and security for my family ...with an added discount if you a DSTV member. THANKS PETER and NIVEN....Namola Plus IS STRONGLY RECOMMENDED especially for one and ones family for a small price to pay ...R129 versus R99 - if a dstv member. Namola and the Team are also thanked for the good work they do. REGARDS Dudley Govin
0 replies
39 months ago
No access to anybody with sufficient knowledge about subscribing via DSTV for Namola+
Namola has been excellent 4me and family over the years and I have recruited numerous friends and family to join for their own safety and that of others. I also had easy access to the Team Leaders or if need be the Operations Managers or even the Operations Director would assist. Lately, that about 5 weeks ago, Namola - after some app problems with resultant nonavailability due of the Namola App - the SOS button could not be used by me, my family or many of our friends. In the meantime I became interested in upgrading to Namola+ via DSTV which was promoted strong by various Namola consultants. TODATE AFTER 5 WEEKS, NOBODY CAN ASSIST... NOT AT NAMOLA NOR DSTV ON EXACTLY HOW TO GET FAMILY SUBSCRIPTION DEDUCTED ON MY DSTV ACCOUNT. No upper management available to assist the service consultants on how to assist me...just promises of coming back to me without anybody assisting. Verrry disheartened.
0 replies
44 months ago
Good eatout at RocXi Beach LANGEBAAN
Hi there...we as a group from CTN had our meals and drinks at Rocxi Beach - Langebaan last Thursday evening...The welcome and atmosphere was good ... waitresses very helpful and pleasant...food was excellent...We enjoyed ourselves...the ambiance & setting inside as well as outside is verry good...The Manager played her role very well....highly recommended....all the best to the Owner and his Team...God bless
0 replies
70 months ago
PG glass bellville excellent service
On Tuesday 28July my BMW X5 LEFT door rear mirror glass came loose and was refitted by Nathan Swartz at PG Glass Bellville ...of note was his lovely attitude to receive me and then assisted and when i asked him the cost ...he simply said on the house....highly appreciated...will management at PG Glass please commend him for his lovely client/SP relationship...thnx once again dudley govin 082 567 5273
53 replies
78 months ago
Verry Good service
Eventho i dont have faith in FNB as a bank of my 98yr dad due to many reasons ....the service received by me from Pelokasi as N1 city branch yesterday around 12h30 exceptional. Great stuff Pelo...i may poach you for my Bank ....Standard Bank.
0 replies
104 months ago
Roxanne Parvitt at Pentravel is the best
This is a delayed review comment but Roxanne Parvitt knows of our happiness for her service provided for our Australian and Singapore trip. Her branch has already had a few referals from my wife and I since the trip. She was always available with attention to detail and empathising with our needs with the best competitive price. She rocks and is commendable. ...regards dudley and marlene Govin
61 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
1 (12.5%)