ZM
Zak M
Active since Sep 2017
25
Reviews
0
Industries
Reviews
25 reviews15 months ago
INCOMPLETE SERVICE, POOR CUSTOMER RELATIONS
Date of Visit: December 17, 2024 Location: Canal Walk Shopping Centre, Cape Town, South Africa Service Requested: Repair of tactical boots (replacement of both zips) Experience: I visited the Barksole branch at Canal Walk Shopping Centre to have my tactical boots repaired. The issue was with the zip line on the boot, which had torn by the material. I requested that both zips be replaced. The owner, who assisted me at the time (though I did not know he was the owner), assured me that the repairs would be completed by the next day. – Zak Marais Day of Disappointment When I returned the following day to collect my boots, I was informed that they were not ready and that I should come back after 5:00 PM. This was frustrating as it had not been communicated to me the previous day. I returned on December 31, 2024, to collect my boots, only to find that the zips had not been replaced as requested. Instead, only a repair had been done on one of the boots. Frustrating Follow-Ups Irritated, I requested a refund since the repairs were not carried out as agreed. The assistant on duty that day, who was different from the previous one, informed me that he had only been instructed to repair one boot. I completed a refund request form and handed it over to the assistant, who said he would inform the owner and that the refund would be processed within three days. On January 4, 2025, I contacted the store via their WhatsApp number to inquire about the refund. Unsurprisingly, the payment had not been made, and I had to follow up again. Instead of receiving an apology for the poor service, I received no response. It was only the next morning that I finally received my refund. Recommendation: 1 out of 5 ⭐☆☆☆☆ (1/5) I find this service absolutely unacceptable. For a company like Barksole, which is well-known in Cape Town and presumably across the country, this is not the level of service I expected. Instead of replacing the zips as requested, they only performed a partial repair on one boot. I cannot recommend this business or their services. Barksole’s reputation in Cape Town does not align with the service I experienced. The lack of clear communication, failure to follow through on repair requests, and poor customer service in handling the refund process left much to be desired. This experience has led me to strongly advise against using their services at Canal Walk for any shoe repair needs. I rate my experience at a dismal 1 out of 5 stars. There are undoubtedly better alternatives for quality and reliable service in the area. https://zakmarais.co.za/2025/01/05/review-of-barksole-shoe-company-1-out-of-5-%e2%ad%90%e2%98%86%e2%98%86%e2%98%86%e2%98%86-1-5/
0 replies
18 months ago
Lacking Service Quality - Cannot Edit Licence
Excellent product and have used them before over the years. This review is one star rated ONLY because of a rather frustrating issue: I wanted to amend/increase the number of devices on my subscription and was willing to pay for the additional devices (this is an option with most competitors I have been with and done the same with). Other than that, I still recommend their product. Just make sure you purchase 20 licences and not 10 if you need more since you cannot edit it before or after.
0 replies
22 months ago
Brütech Excellence - Recommended!
Bought a 2ndncomputer gaming setup, third purchase through Brütech. Thank you for quality service, noob guides, and excellent communication throughout. Best bang for buck at Brütech. Recommended once again. Cheers!
0 replies
31 months ago
OCTOTEL GOOD FIBRE ISP AND INFRASTRUCTURE
Excellent provider in terms of infrastructure and internet. Currently have contract with them for over 2 years through Axxes. Hardly any drops since we active with them and Billionaire Works whom does their installation and call outs here on behalf of Octotel are quick. As of increased load shedding over the last few years, I have not had any drops either with Fibre. Well done.
0 replies
46 months ago
Average Trip to Exotic Animal World - Stellenbosch
Great outdoor walk and enjoyment for the family. Our Grandparents and I took my daughter there of 7 years. Enjoyable but rather short in what there is to view. We were only advised that to see the Butterflies also was only in the summer. Food was average however slightly overpriced in my opinion. Not hating on the place however. Average trip OK experience price in my opinion is rather high considering.
0 replies
46 months ago
Rebel Gaming - Recommended always!
I would just like to thank Rebel Gaming Julio Rebelo once again for their amazing service. I unfortunately did not buy from them this time but as always, approachable and extremely helpful. (I didnt purchase elsewhere because of bad experience incase anyone is wondering, it was just the competitor at the time managed to beat the pricing at the time.) Regardless you guy's didnt hesitate to help me and give me fair and honest pricing. I will continue to approach you guys and recommend your services. Keep up the good work! It is needed in such Business World today.
268 replies
46 months ago
Poor cooking and service KFC Maitland Branch CPT
Ordered online special x2 with delivery via their app. Food was not cooked thoroughly - chips and undercooked chicken. Not impressed. Ordered online from KFC MAITLAND CPT Branch. Not recommended.
0 replies
46 months ago
Excellent Shipping and Great Customer Service Once Again - Thank you
Ordered once again through them new 3060 Gainward card - managed to beat Takealot pricing and adding extra's too - including delivery. Super impressed and thank you for the personalised cards with purchases! Keep up the good work. Ordered to Cape Town FYI. Excellent Shipping and Great Customer Service Once Again - Thank you
268 replies
50 months ago
MCDONALDS LACK OF FEEDBACK + POOR SERVICE
Good evening MCD. I write this email in disgust. I recently visited with my wife and 6-year-old daughter your Mc Donald’s Food Store in Canal Walk Shopping Centre, Canal Walk, Cape Town, Western Cape on 2021-12-30. As per attached slip, I ordered the selected items at your self-service portal at this branch at 13:06:24 (as per print out on slip). Order number 3118 is issued as per attached slip. Fair enough it was indeed a busy day at this store as it was for competitors as this branch is in the Food Court Section of Canal Walk Shopping Centre. After waiting for an almost complete hour (45 minutes to an hour) and noticing my order number called up on screen as per the “order system on screen display” at this store and disappear during this period (when it states at the time to collect your order as per order number) only to find out that my order was never completed and delayed for reasons unknown to myself. I began to question this as it has almost been a full hour since I ordered and still not received orders yet order numbers are being called up on screen and disappearing/being removed again without any actual customer receiving such meals. Myself and one other customer (who had ordered after I did) queried as to where our food is and why we are called up as per “on-screen displays” but when we are at the counter – none of the customer orders are complete. No staff member could address or explain to us what the hold up was. This customer shortly received his food after waiting and left. I thereafter queried as to why my order is taking almost an hour and that no staff member has explained or addressed the customers on floor all waiting for their orders when it has been well over 45 minutes at this stage. I then approached one of the cashiers and asked to speak to the manager as I now want to request a refund on my order. One of the Mc Donald staff members then redirected me and pointed to a colleague next to her and said “she is the manager.” I reiterated that I would like to speak with the manager then. The lady came over to me with a name badge reading “Kotama” attached to her shirt and asked me for my order slip. I then handed it over and made it clear that I would like a refund as I have been waiting now almost a full hour for my order. She completely ignored any engagement with me and went into the kitchen area where several other staff members were busy inside preparing orders of the day and so on soon returning with what looks like parts of my order being put together. When she approached the counter with what I assume is now to be ‘my order’ I reiterated again that I do not want any order from Mc Donalds but instead a refund. She requested that I write my banking details on the back of the order slip and a contact number and disappeared back into the kitchen/working area. I then after waiting for a short period, asked another MCD staff member where the manager is as I was requested to place my details on the back of my order slip. She took my slip and went to the back section of store where I had no further visual however to my demise see the same lady who I was told is the manager – is not. The other staff member returned and told me that I had to add other additional particulars on the slip as per the manager’s instructions. I then queried as to “the manager” – as the supposed manager that was just helping me earlier is not the manager. I then demanded to speak to the Store Manager (I did not get her name) who shortly then agreed to see me. I explained the above scenario as best as possible. She acknowledged this fact and promised to contact me further at a later stage and that the monies will be refunded in 3-5 working days if I am correct as I paid via Debit/Credit Card and not cash. So as frustrated as I was, took my family to a competing store to MCDs and walked in and out as busy as they were when in comparison to MCD and other tenants, ordered and ate my meal within 15 minutes no issue. I request that MCD conduct a proper investigation into the conduct of its staff. It is unacceptable that I had to stand in a queue for almost a full hour in limbo along with several other disgruntled customers. It is unacceptable that I was diverted and lied to an ‘incorrect’ person of authority in the first place and not the actual manager from initial start. It is unacceptable that the staff did not acknowledge nor even communicate in a manner acceptable to society when I attempted to address MCD staff. I say the above without prejudice or malice and that based on my extreme frustration, that this is not the way to treat customers or conduct business. The communication (or lack thereof) needs to also be improved and addressed accordingly with the staff that were on duty this day.
0 replies
51 months ago
CANAL WALK MC DONALDS LACK OF SERVICE
Good evening MCD. I write this email in disgust. I recently visited with my wife and 6-year-old daughter your Mc Donald’s Food Store in Canal Walk Shopping Centre, Canal Walk, Cape Town, Western Cape on 2021-12-30. As per attached slip, I ordered the selected items at your self-service portal at this branch at 13:06:24 (as per print out on slip). Order number 3118 is issued as per attached slip. Fair enough it was indeed a busy day at this store as it was for competitors as this branch is in the Food Court Section of Canal Walk Shopping Centre. After waiting for an almost complete hour (45 minutes to an hour) and noticing my order number called up on screen as per the “order system on screen display” at this store and disappear during this period (when it states at the time to collect your order as per order number) only to find out that my order was never completed and delayed for reasons unknown to myself. I began to question this as it has almost been a full hour since I ordered and still not received orders yet order numbers are being called up on screen and disappearing/being removed again without any actual customer receiving such meals. Myself and one other customer (who had ordered after I did) queried as to where our food is and why we are called up as per “on-screen displays” but when we are at the counter – none of the customer orders are complete. No staff member could address or explain to us what the hold up was. This customer shortly received his food after waiting and left. I thereafter queried as to why my order is taking almost an hour and that no staff member has explained or addressed the customers on floor all waiting for their orders when it has been well over 45 minutes at this stage. I then approached one of the cashiers and asked to speak to the manager as I now want to request a refund on my order. One of the Mc Donald staff members then redirected me and pointed to a colleague next to her and said “she is the manager.” I reiterated that I would like to speak with the manager then. The lady came over to me with a name badge reading “Kotama” attached to her shirt and asked me for my order slip. I then handed it over and made it clear that I would like a refund as I have been waiting now almost a full hour for my order. She completely ignored any engagement with me and went into the kitchen area where several other staff members were busy inside preparing orders of the day and so on soon returning with what looks like parts of my order being put together. When she approached the counter with what I assume is now to be ‘my order’ I reiterated again that I do not want any order from Mc Donalds but instead a refund. She requested that I write my banking details on the back of the order slip and a contact number and disappeared back into the kitchen/working area. I then after waiting for a short period, asked another MCD staff member where the manager is as I was requested to place my details on the back of my order slip. She took my slip and went to the back section of store where I had no further visual however to my demise see the same lady who I was told is the manager – is not. The other staff member returned and told me that I had to add other additional particulars on the slip as per the manager’s instructions. I then queried as to “the manager” – as the supposed manager that was just helping me earlier is not the manager. I then demanded to speak to the Store Manager (I did not get her name) who shortly then agreed to see me. I explained the above scenario as best as possible. She acknowledged this fact and promised to contact me further at a later stage and that the monies will be refunded in 3-5 working days if I am correct as I paid via Debit/Credit Card and not cash. So as frustrated as I was, took my family to a competing store to MCDs and walked in and out as busy as they were when in comparison to MCD and other tenants, ordered and ate my meal within 15 minutes no issue. I request that MCD conduct a proper investigation into the conduct of its staff. It is unacceptable that I had to stand in a queue for almost a full hour in limbo along with several other disgruntled customers. It is unacceptable that I was diverted and lied to an ‘incorrect’ person of authority in the first place and not the actual manager from initial start. It is unacceptable that the staff did not acknowledge nor even communicate in a manner acceptable to society when I attempted to address MCD staff. I say the above without prejudice or malice and that based on my extreme frustration, that this is not the way to treat customers or conduct business. The communication (or lack thereof) needs to also be improved and addressed accordingly with the staff that were on duty this day.
0 replies
Review Distribution
5 Star
7 (28%)
4 Star
1 (4%)
3 Star
1 (4%)
2 Star
1 (4%)
1 Star
15 (60%)