ZS
Zamalotshwa S
Active since Sep 2017
5
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0
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Reviews
5 reviews11 months ago
Kwandile was such a breath of fresh air, so helpful , so considerate and so kind
Kwandile was such a breath of fresh air, so helpful , so considerate and so kind. Kindness makes it so easy, especially under such circumstances. Thank you, ever so much!!!💕💕
58 replies
14 months ago
So much for the ART in the Eropa ART Shoes!!!
Quality Concern Regarding Boots Purchased from Europa Art I am writing to share my experience regarding a pair of boots I purchased in October 2023 from Europa Art, which reflects a serious concern about product quality and customer service. During a recent trip, I intended to pack these boots for their winter season, but I discovered that the soles of both boots were broken. It's important to mention that these boots were bought during the summer months and were NOT worn in 2023. Therefore, they have effectively only been worn for one winter season (2024). Given their high cost of over R5,000, I expected a level of quality that would not lead to such issues after minimal usage. I returned the boots to the Europa Arts Clearwater store for evaluation. To my disappointment, I received a response from their Head Office stating they would NOT be repaired, replaced, or considered under warranty because the purchase was made over six months ago. However, there is no disclaimer indicating a 6-month warranty on the shoes from their brand, which seems unreasonable given the price point. Since these boots have barely been worn, I believe this decision did not appropriately address the situation. I then wrote to their head office requesting a reconsideration of their decision regarding my boots, and I was met with the same response, citing policy. As a loyal customer of Europa Art, I've purchased multiple pairs of boots over the years, some dating back to 2015, which have remained in excellent condition. I take pride in my relationship with their brand and trust in the quality of their products. Therefore, settling for such a response regarding a costly item that has seen minimal use is unacceptable. Can you please help? I realize that many of us believe in this brand and have had our complaints met with disdain. Regards, Zamalotshwa Thusi. I
0 replies
48 months ago
DISCOVERY LIFE POLICY -UNPAID
My husband Thabo J Sefatsa was gunned down on 27/07/21. This was a traumatic incident wherein I could easily have been shot and killed as well. Subsequent to his death, a notice of death was sent to Discovery on 30 July 2021, however, the actual claim documents were finally submitted on 12 December 2021. A follow-up was made on 12 January 2022. I made a call a week later. I was promised that an email would be sent detailing whatever else needed to be done. When I had not heard from them, on 15 February 2022, I sent yet another email. The below is the response I got on 18 February 2022. 'We apologise for the delay in correspondence. We wish to advise that claim is still pending investigation with our specialist team in view of the unnatural death of the insured life. This is part of the standard process and procedure and endeavor to finalise our decision soonest. Further correspondence will follow upon finalisation of the assessment'. Today, we are in May 2022, I still have not heard from them. It has been 9 months, in the 9 months I have had to take over my husband's responsibilities, the bond repayment being one of them. Over and above the trauma resulting from the sudden and violent loss of my husband, I now have to worry about bond repayments wherein this money is supposed to go. I understand that there has to be an investigation as result of the unnatural death. But I feel Discovery Life has treated me with disdain, have failed to communicate with me in the light of my circumstance. I am not sure whether or not that has to do with my being a woman and a black one at that. All assistance is welcome in trying to resolve this matter.
74 replies
104 months ago
Mrs
We upgraded our contract on 05 August with a promise of unlimited MTN calls for 3 months. To date the unlimited calls have not been activated. I have been to MTN and each time they log a call and promise it will be...To date it has not been done.
122 replies
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