NS
Nazley S
Active since Oct 2017
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
First-Time Home Buyer – Extremely Poor Communication and Customer Service from Velile Tinto Cape Inc
My experience with Velile Tinto Cape Inc during the transfer of my first home purchase has been extremely disappointing and stressful due to poor communication, lack of transparency, and administrative mistakes. As a first-time buyer, I expected a professional team that would guide me through the process and keep me properly informed. Instead, I experienced the opposite. One of the most concerning issues was that my email address was captured incorrectly on their system, which meant I was not receiving the LexisConvey updates that clients are supposed to receive. This only came to light later in the process, meaning I was left completely unaware of the progress of my own property transfer for a period of time. Communication throughout the process has been slow, vague, and reactive rather than proactive. On several occasions, I had to follow up multiple times without receiving any response, and it was only once partners or directors were copied on the emails that any form of reply or update was provided. This should not be necessary for a client simply trying to obtain basic information about their own property transfer. To make matters worse, my brother is currently selling his apartment, which is also being handled by the same firm, because we made use of one agent (the biggest mistake), and the communication on that transaction has been just as poor. What makes this even more frustrating is that the firm states the following on their own website: “We believe that with the right staff and motivated people, we can achieve success. With our strong work ethic and commitment to excellent service, our staff works well together, ensuring that our teams and clients are happy.” Unfortunately, this has not reflected our experience at all. I understand that Deeds Office delays can occur, and I fully accept that some factors are outside the attorneys’ control. However, clear, proactive communication and professional client service are absolutely within their control, and that is where the service has fallen far below expectations. Buying your first property is a major life milestone, and it should not feel like you are constantly chasing the attorneys responsible for handling the transaction. I hope the firm takes this feedback seriously and improves their client communication, system accuracy, and overall service standards, as this experience has been far from what one would expect from a professional conveyancing firm. What makes matters worse is that a lot of my family member wants to buy property and I can't even recommend the firm that assisted me. I won't recommend this firm to anyone at all!
0 replies
11 months ago
Urgent: Issue with Approved Capitec Loan and Debit Order Mandate
Bad service from Capitec Bank. Dear Capitec Team My Capitec loan has been approved, and I have accepted the debit order mandate on Monday. However, it appears there is a system issue on your end that is not reflecting my acceptance. This needs to be resolved and the current error removed so that the new application can be processed. It’s very frustrating that, despite approval, the process now needs to be redone due to a technical issue on Capitec’s side. I've been sent one department after another department. The one lady told me to go to a branch to get this resolve. The other person said she will need to email account management and the WhatsApp consultant told me to chat to collections which I was hanging on for since 13:53 and it's now 14:40 still no agent available. Agents names: GLENDA MZAZELA (She was assisting me first on Monday. Everything was done and I accepted the debit order mandate. Than she inform me there 's an technical glitch on their side she will phone me back) Pheti (She tried to assist me to the best of her ability, by going to certain departments we were on the call for more than 30mins before got cut of and no follow up call) Tumi ( Chat online via WhatsApp. He/She told me chat to the collections centre on number 0728221582 ) Lelethu (Said she will need to email account management and SMS me. Nothing yet) Kayleigh (This is the agent at Collections 0728221582. Sent her my issue at 14:43 via WhatsApp no response follow up if she did received my response at 14:48 and this was the response I got"Thanks for your message. We use this WhatsApp number to chat about collections and arrears. It looks like you need help with something else. To get help with your everyday banking, simply type Hello to our verified Client service WhatsApp number: 067 418 9565. Thank you, goodbye. Chat ended." So this is the kind of agents and customer service you get. Please look into this matter urgently and confirm once resolved. Kind regards, Nazley Swartz
116 replies
13 months ago
Makro Bad Customer Service
I have purchased items on Makro and paid via Payflex. When I received my invoice from Makro I saw the amount that was paid during checkout and the invoice amount differ and have email them immediately when error was seen. This was 3 days ago and haven't heard or received any corresponce or feedback from them. Normally I don't check amounts upon checkout and rarely check invoices because you assume all is in order, but please people check receipts and also items purchase amounts. I'm not sure if my issue will be resolved, but this is unacceptable for a huge company like Makro. This is pathetic service!!
290 replies
15 months ago
Don't take out any policies with Sanlam
I had a retirement policy with Sanlam and cancelled the policy, but this month they deduct from my bank account again. Now I being sent from one agent to another. Keep on explaining my query then get cut off just for me to start the process again.
212 replies
44 months ago
Cell C Bad Customer Service- Would not recommend using the Cell C Network
I've been emailing and sending my information to Cell C for the last year to update my Cell C account that has been paid over a year ago. It shows on my ITC report that I skip payments and the account has been settled and paid off for more than a year now. ID has been sent with paid-up letters so many times and still no feedback or they keep on asking for the same documentation over and over but never resolve the issue. Please help me to get this matter resolved and to clear my profile. I will not recommend Cell C to anyone, because their service is pathetic.
74 replies
47 months ago
Cell C bad customer service
I had 3 Cell C contracts and have settle all of them. I did receive all my paid up letters from Cell C. I keep on phoning them and keep on getting different answers. The first one " I can help you because you failed your credit check with the questions ask" 2nd one "You need to email your paid up letters to the credit bureau yourself because there is nothing we can do". I'm trying to buy a car and find this very difficult because it shows I have missed payments and this is a bad reflect on my credit record. I really don't know what to do anymore, it's so frustrating:(
134 replies
56 months ago
Cell C Bad Customer Service
I've been trying now for more than 6 weeks to get a Paid Up letter from a Cell C account that has been settle. I had emailed proofofpayment@cellc.co.za and collectionsqueries@cellc.co.za haven't received any feedback from them at all. It has been a horrible experience and don't recommend Cell C to any person to make use off as a network provider.
53 replies
104 months ago
Bad Service and Very Pathetic Supervisor Response
I have several account that has been handed over to them, cause i resign from my work a year ago. So a couple of mouth ago i got this phone call from differnt people working for the same company, but was only handeling certain accounts. Iong story sort i settle 3from my account two months ago, im still getting sms's on my phone and still receiving phone calls to say i have not paid my account. When i told the consultants I did paid and i have the bank deposit slips they give me a email adress of a supervisor who's name is Sempati Jengece. I email this person like a "million' of times he only respond to my first email saying he send my stuff to queries and they will sort it out. I keep on sending him emails aswell to qeuries no one replied and until this day no responds. I do have all my slips all i want is "paid up letters" and for them to keep sending me sms's to say i did not paid. I dont think thats to much to ask. Im so frustrated cause i dont know what to do anymore. Please help
0 replies
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8 (100%)