KM
Khanyisile M
Active since Oct 2017
18
Reviews
0
Industries
Reviews
18 reviews26 months ago
Failure to activate fibre line
I had my fibre router delivered on the 5th Feb 2024, called in to have it activated on the 6th Feb and I’ve been waiting since. I’ve been calling the fibre contact centre for the past 8 days, been put on hold and transferred in vain. Even the activation department has failed, blaming it on Vumatel. This is such an inconvenience especially because I work from home. I’ve sent pictures of the fibre box, serial number of the router, at this point I’m expected to send a 4D scan of the fibre lines. How can no one from the entire fibre department know how to activate one line??
116 replies
34 months ago
Poor customer service at Rochester Springs Mall
On Sunday 25th June 2023, I bought a daybed from Rochester Springs Mall. They gave me a R500 discount because there was a torn stitch that they promised would be repaired. The daybed arrived later that evening and to my disappointment, there were more problems. There was a horrible sound that came out whenever you sat down. I went in store the following morning and spoke to Sbusiso the manager. He advised that ordering a new one would take 2 months and that they would have to take the broken one in immediately, leaving me without anything to sit on for 2 months and that wasn’t their problem. Either that or I get this one repaired which I learnt would also take about 4-6 weeks. I went to look for a replacement at a different store and when they called Sbusiso to advise that they had found the same daybed at a different location, he proceeded to raise his voice and spoke in the most condescending tone. He basically told me he could refund me and I can go jump off a cliff for all he cares. In a very calm manner, I told him I don’t appreciate his tone and how aggressive he is and he couldn’t care less. Now that someone else has intervened, I’m advised that I can take the daybed that’s in a different location but I must pay R600 for the delivery. How and why am I paying for the inconvenience caused to me by the staff at Rochester Springs Mall? I’m so disheartened and disappointed at the service. It’s less to do with the daybed and more to do with how I’m being treated.
0 replies
54 months ago
Disappointing service
I ordered a fiber router and received it over 5 days after I placed the order. The installation was done and I was advised to call Telkom to get the username and password for my internet to be active. I called multiple times holding the line for over an hour at some point. The first agent I spoke to said the status still shows as though the router is still under delivery so I couldn’t get activated. Second agent said my account was suspended and I couldn’t get the username because of that. Third agent said he doesn’t know what the problem is and that the IT department would handle it. It’s been three days now and I’m sitting here with a router that is basically useless. I’ve only been a client of Telkom for a few days and I’m already dissatisfied with your service. How difficult can it be to send a client their username and password?? Why is this not done upon installation?? I have the TIN number, reference number and everything you can imagine but I still don’t have access to the internet.
0 replies
60 months ago
Paying for a service I'm not using
After I've paid for 3 months of Fibre that I haven't been using while waiting for Vodacom to process my relocation (which was supposed to take 30 days), I'm told that the technician didn't show up for the appointment because there is no infrastructure in the complex that I live in. Now I'm trying to cancel the contract because this has been such an inconvenience with me having to call in every 2nd day speaking to incompetent agents. I'm told I have to pay penalties for canceling the contract. WHY HAVE I BEEN PAYING FOR FIBRE THAT I HAVE NOT BEEN USING??? Why aren't those funds used for the penalties? Why isn't Vodacom paying penalties for billing me for their incompetence? You are ripping people off!! I refuse to pay for your agents ineptitude!
159 replies
60 months ago
Vodacom Fibre Relocation a scam!!
I requested a Fibre relocation in February and nothing has been done regarding this to date. The level of incompetence from Vodacom agents is unfathomable. I've called in numerous times and none of them can resolve this issue. I've been paying for this service for months now. They can't even get me a LTE device while they deal with their incompetence. It's frustrating that I must pay for Fibre and still buy data bundles! Why are you taking my money for a service you're not rendering??
159 replies
66 months ago
Vodacom Insurance will not pay a claim irrespective of the facts!
I lost my phone on the 1st November & lodged a claim with Vodacom’s Finrite Insurance, they declined the claim at first stating that the phone was insured after it got lost. We disputed that and they came back with a changed story, no it was insured when it got lost but your sim was not in sim 1 of the device. I went back disputing that the terms & conditions didn’t specify that the sim should be in sim 1 & yet again they changed their reason to “there wasn’t usage when the phone got lost”! This is beyond frustrating because no one in their right mind can use two SIM cards to make a call at the same time. And because I didn’t stage this theft, I obviously wasn’t gonna make one last call so the insurance can be convinced. I asked Mosa Makhobotloane who was assisting me to explain what usage was according to Vodacom and she simply said “it’s usage”. The sim was in the phone when it got lost, the phone was in usage until it was stolen! What else do you want??? What is the point of having and paying for insurance if you’re going to look for every reason not to pay a claim?? You’re dishonest cheats!
112 replies
66 months ago
Phone worth 30K stolen at MRP Home Mall Of Africa & Manager Katleho could care less!
Today I went shopping at Mr Price Home at The Mall Of Africa, whilst in store my new cellphone worth 30K got stolen. As much as that isn't the stores fault, I'm quite disappointed at how the matter was handled. I went to the counters and shared my trauma with one of the cashiers, he then asked the manager (Katleho) to come and assist me. The manager casually walks by and asks what else i lost and I respond that only my cellphone was stolen, he goes on to make a store announcement "customers please take care of your belongings", then walks away. I asked whether that's all he's doing to deal with this matter and he responded with the worst attitude asking what else I expect him to do. I'm disappointed at the lack of empathy, compassion and just mere humanity that the staff possess, the manager even worse. He's absolutely rude! I'm sure if the store lost R30000 in stock, this Katleho character would be more proactive. You'd think that their customers safety are just as important!
53 replies
69 months ago
Poor service. Poor connection.
A few weeks ago I wrote a review about the extremely slow speeds and connection issues. Shayden called me in attempt to help me, he then told me that he would escalate the matter to the network team. Needless to say, I’ve been waiting since. Last week alone I had to cancel 4 virtual meetings because of the connection issues. My speed never goes beyond kbps and yet I’m supposed to be getting 10mbps. I can’t even stream a basic video. If rain can’t seem to keep its promises then they should consider selling to other network providers or even closing down because this is absolutely ridiculous. We can’t all be complaining about the same thing. You’re basically selling us frustrations wrapped in a dream
0 replies
70 months ago
POOR CONNECTION! POOR SERVICE!
I got my sim card a week ago and the internet connection is a nightmare. I only get speeds of up to 1mbps when you promised 10mbps. I sent an enquiry and was promised that an agent would resolve my query within 48 hours at the most, its been 8 days now. Before I bought this sim I checked whether I would have coverage using Rains online tool and it said I'd have 4g coverage, I don't even get 3g on a good day. Its impossible to stream a video or even have a decent video call. FALSE ADVERTISING!! Their call center is non-existent and their support center is absolutely useless. This is extremely inconvenient for my business as I got this sim for an online business
53 replies
76 months ago
Disrespectful and extremely rude staff!!
I’m appalled and gobsmacked at the service I received today. One of the sales ladies was screaming across the till with all her colleagues watching and giggling because she was upset at the fact that I was speaking to my partner saying we can get ink at a cheaper price from a different store. She was extremely rude to a point where she refused to assist me with a price for that ink saying and I quote “I won’t help you! You can go get it wherever you want”. I’m surprised that someone like this deals with customers on a daily basis. She’s extremely arrogant and disrespectful!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (100%)