PW
Paul W
Active since Oct 2017
16
Reviews
0
Industries
Reviews
16 reviews26 months ago
Empty "full" cans .....a packaging problem?
Just wrote another similar review on schweppes. What is it about getting six packs of empty or half empty cans of Tonic water? They clearly use the same packaging company and clearly something is not right! To their credit both have replaced defective products but I've just ended up with empty cans from both again. And a gripe about both....I've looked for customer service email addresses and nothing obvious pops up. The web sites should have a contact email front and centre...
0 replies
26 months ago
Empty cans!
Tough to rate. Buy their products regularly and have no complaints per se but have had issues with empty cans in the packs of 6 twice now. Contacted them before but can't find their contact details. Perhaps they can reach out.....
1 reply
29 months ago
Samsung make the right noises but fail to deliver
I bought a Samsung French door fridge for the integrated sodastream about 3 years ago. Immediately I noticed that randomly the dispenser starts to cycle through the intensity settings and won't dispenser water. This can last for 15 minutes or longer. No rhyme or reason. I complained to Samsung and after much deliberation they finally conceded the problem and replaced the door - the implication being faulty electronics/control. Only this did not resolve the issue. So I contacted Samsung again, only to be told the fridge was no longer under guarantee and that any work would be on my account I had some lengthy discussions with Samsung about the latent defect in this machine, saying this was still their problem. After escalating this I was assured they'd come back with a solution. Nothing after months of waiting Has anyone else had this problem? If I hadn't paid a fortune for the fridge I'd probably be more relaxed about this, but Samsung need to own this problem. I suspect a software/design fault is the cause.
5 replies
30 months ago
King Price low premiums come at a cost. Beware
In summary. Avoid them and go to a company that is transparent about how they pay out a car loss claim. King Price claim they pay out retail value on a vehicle. Absolutely NOT true. I bought a Hyundai H100 2006 for 120 000. ****** 6 months later. KING Price claim retail value at 54 000! It is IMPOSSIBLE to buy one at that price. Just do a search of trade and private and you'll see ALL prices above 100 000. Their claim is simply not true By way on contrast, I've bought a new bakkie and insured with Budget. I specifically asked what they pay out. Retail. I paid 120 000. They value it at 129 000. No nonsense retail number a la King Price. So just avoid the low premiums offered by King Price. Have your car ****** and you'll not be able to buy an equivalent. Terrible.
3 replies
31 months ago
It's all in the small print- beware!
When one asks an insurer to insure your car, what do you think you're actually insuring for? Say you have a 2006 model, you've just bought it for R100 000 and you ask for a quote and accept it. Imagine the vehicle is ****** the next day. What do expect to be paid out? Well, naively I thought I was going to paid the amount needed to make me whole I.e I'd be able to go out and buy a another 2006 model. WRONG! Especially with King Price. Their business model is to induce you to insure with them through low premiums. How do they ensure low premiums vs their competitors. Well, the include a clause on "insured sum" which is a fraction of the real value of the vehicle. So in the case above, you insure a vehicle whose market price is R100 000. But they put in your contract an insured value of half, yes half, that amount. So if the vehicle is ****** they can simply invoke the insured value clause and pay you half. I was an idiot. Outsurance, with whom I have had dealings before, quoted a slightly higher monthly premium. But when I had another vehicle ****** in the past they paid out the market value I.e what I needed to be paid to buy an equivalent vehicle in the open market. So DO NOT FALL for the low premiums of King Price. They are lower because they are actually not insuring the replacement value of the vehicle. I believe this is a deliberate misrepresentation on their behalf, and I'm tsking this up with the regulatory authorities and am planning legal action against them.
6 replies
69 months ago
Hellopeter needs a dose of their own medicine
Well. Hellopeter claims to be a portal for reporting poor service etc etc. Which makes their unwillingness to publish my report on what I believe is illegal commission calculations in the short term insurance industry difficult to fathom. They removed my piece but have yet to give me a reason why. I've written to them to ask why, and still nothing. Maybe they need to drink some of their own medicine! Still perplexed.
1 reply
80 months ago
Beware phantom after car return charges from Avis Budget. 2nd time it's happened to me
Beware beware beware those mysterious charges that appear on your card after you drop the vehicle off. Second time this has happened to me. I book via a UK aggregator because it's massively cheaper than booking locally - an issue in its own right, why rip off locals? When I dropped off the car, fully refueled, I asked the drop off person if there would be any charges over and above the tolls incurred. NO was the answer. I asked for a sign off but he couldn't give it to me. E voila, 2 days later I get a charge for....you guessed it. Refueling! This is fraudulent surely?
0 replies
94 months ago
The Con of the Qatar Privilege Club
Beware an airline that lauds itself for it's 5 star service. Sure, their business class is great, but the mark of a true 5 star operation is how they deal with problems, and in this regard is appalling. I booked an airmiles business return CT to Geneva - this in itself was a warning - there are virtually NO dates ever available, so beware promises promises of the Privilege Club. It sucks. Now, try changing a date on that ticket and you enter the the Qatar airways machinery that is designed to wear you down and do nothing. Supposedly everything is now online - it's not. Change a miles ticket...and you have to enter a service request. Stupid, but true (believe it or not they could learn a lot from Air France on this!). And God forbid they forget to actually allocate one of the few seats available in a month. Which is what Qatar did. Will they do the right thing and offer me another date. Well, no. Why, because there are no more miles seats available. BUT, you say.... well yes. They messed up but cannot offer me another date because...you guessed it, there are no miles seats left. And round and round the merry go round we go. 30 emails later. $30 on skype calls to Doha (yup, 40 euro cents a minute!). To crown it all. I call the Privilege Club. They cannot do anything...why? Because it's supposed to be all online now. Rarely have I come this close to completely losing it. Moral of the story - Qatar service sucks. They don't care. Just glad I headed my travel agent's advice and have shifted my business to Emirates. Qatar could learn a thing or two from them on service. And for that matter. Air France!
0 replies
100 months ago
Avoid Vodacom at all costs
Just avoid them like the plague. Having repeatedly asked them to verify a credit to my account (I was once sent an incomprehensible raw file) and how it's been spent (airtime credit that should have been to my real account), they have steadfastly refused.... because I don't have an itemized account! But the reason I need the itemized account is to verify that they credited me for a fault of theirs. Well, they won't! Cost to them? Zero. Now they say they will **** my number. Gun to head. What does one do? Never ever go for these guys. Even Cell C understands customer service better
1 reply
100 months ago
Vodacom gun to my head
So Vodacom like to effectively ignore everything you write to them, then threaten to terminate your number, in spite of.....what I have repeatedly asked them to do. My latest in at least 30 emails and calls on this below. What am I missing? .................. 1) the credit was against a contractual failure by vodacom to provide a service i was paying for, in this case my SMS not working for around 6 months. So in my mind that should be credited to my account. It's like ordering a steak in a restaurant, only receiving the chips and being asked to pay the whole bill 2) and even if i play the Vodacom game of being granted mythical airtime, where ever has this been reflected in my account? For all I know you are lying about this because I have never seen any evidence of it! So, provide me with evidence you have actually done what you say you have done. How hard is that, unless you are lying to me?! ................. They simply refuse to give me evidence of having credit me in any way at all. Given the contractual failure to deliver a service the credit should be to my account. By a slight of hand they say they gave me airtime. But I have never seen any evidence of this. So my phone has been cut off for 3 months and now they say they will cancel my number. How difficult could it be to show me evidence, unless there is NONE!
2 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
14 (87.5%)