SM
shannon A
Active since Oct 2017
36
Reviews
0
Industries
Reviews
36 reviews1 month ago
No HELP AGAIN
my mom is a ABSA client who requires assistance with transactional history statements printed, every time she goes to ABSA MALL AT REDS , the customer service people keep rejecting to help her sending her to online banking, she is unable to retrieve this, therefor she visits the bank. The agents at branch are useless and branch manager no where to be found. Sent to ATMS the ATMS not working. No HELP AGAIN.
159 replies
4 months ago
Refusal to Reverse Incorrect Electricity Purchase – R2,950 Lost Despite Unused Token
On (0612025) I accidentally purchased electricity for an old Enbaya prepaid meter that I used years ago. The amount was R2,950. I contacted Enbaya immediately with the token details and proof of purchase. To my shock, they confirmed that the prepaid meter is registered to my cell number — meaning the purchase is clearly linked to me — yet they still refused to help. They would not reverse, reallocate, or even escalate the matter, despite the fact that the STS token is still UNUSED and STS rules allow for unused token reversals. Their customer service was cold, dismissive, and unwilling to assist in any meaningful way. Nedbank was no better. I purchased the electricity via the Nedbank app, and when requesting a VAS reversal for an erroneous prepaid purchase, they simply said “No, we can’t reverse it” without escalation or investigation. For an amount this large, this is unacceptable and irresponsible. I am now left stuck between two companies who refuse to assist with a simple, valid request — even though the money is recoverable and the error was reported immediately. This experience has been extremely frustrating and financially stressful. I am requesting that: 1. Enbaya process a reversal or reissue of the unused STS token, OR 2. Nedbank process a VAS dispute as they are required to do for erroneous prepaid purchases. I will escalate this to the Ombud, CGSO, and Nedbank Ombud if necessary. This level of customer service from both organisations is unacceptable and unfair to consumers.
0 replies
4 months ago
Refusal to Reverse Incorrect Electricity Purchase – R2,950 Lost Despite Unused Token
On (insert date) I accidentally purchased electricity for an old Enbaya prepaid meter that I used years ago. The amount was R2,950. I contacted Enbaya immediately with the token details and proof of purchase. To my shock, they confirmed that the prepaid meter is registered to my cell number — meaning the purchase is clearly linked to me — yet they still refused to help. They would not reverse, reallocate, or even escalate the matter, despite the fact that the STS token is still UNUSED and STS rules allow for unused token reversals. Their customer service was cold, dismissive, and unwilling to assist in any meaningful way. Nedbank was no better. I purchased the electricity via the Nedbank app, and when requesting a VAS reversal for an erroneous prepaid purchase, they simply said “No, we can’t reverse it” without escalation or investigation. For an amount this large, this is unacceptable and irresponsible. I am now left stuck between two companies who refuse to assist with a simple, valid request — even though the money is recoverable and the error was reported immediately. This experience has been extremely frustrating and financially stressful. I am requesting that: 1. Enbaya process a reversal or reissue of the unused STS token, OR 2. Nedbank process a VAS dispute as they are required to do for erroneous prepaid purchases. I will escalate this to the Ombud, CGSO, and Nedbank Ombud if necessary. This level of customer service from both organisations is unacceptable and unfair to consumers.
0 replies
4 months ago
Service remains BAD
bsolutely the worst experience we’ve ever had purchasing a vehicle. We bought a car from Weelee in August and from the very beginning the service has been shocking. We have been sending emails back and forth with no proper response, constantly having to follow up for information that should have been provided upfront. We paid in advance for the vehicle registration, yet months later we still have not received the registration documents. Despite repeated requests, there has been zero progress and no accountability from their side. To make matters worse, the car’s licence has now expired, and we are unable to renew it on NaTIS because the vehicle is not in the correct state. The attached NaTIS message clearly states that the vehicle must be in a licensed state to proceed — something Weelee failed to manage despite being paid to do so. This entire process has been beyond frustrating and incredibly unprofessional. After-sales service is non-existent, communication is poor, and we are left with an unlicensed vehicle through no fault of our own.
53 replies
7 months ago
Misrepresentation of Benefits on Member Profile
Misrepresentation of Benefits on Member Profile I wish to raise a serious concern regarding the way Bonitas Medical Aid presents member benefits on its online platform versus the actual benefits made available when members attempt to use them. On my profile, several benefit categories (such as Alternative Health Care and Medication & Injectable Material) are clearly shown with defined annual limits and available balances. For example, the platform reflects an available balance of R3,180.00 under Alternative Health Care. However, when contacting Bonitas to confirm usage, I was advised that despite the displayed availability, these benefits are in fact not accessible because my Day-to-Day Benefits allocation has been exhausted. This effectively renders the displayed benefit balances misleading, as they create the impression that funds are available when in practice they are blocked by unrelated benefit categories. This raises two critical issues: Transparency: Members are being shown benefit balances that they cannot access, which constitutes misrepresentation of available cover. Fairness: It is unclear how Bonitas can legally advertise separate benefit categories with set limits, yet deny access to them based on a completely different pool (Day-to-Day Benefits). I request the following: A full written explanation of how benefits are structured and why balances are displayed as available when they are in fact restricted. Confirmation of whether this practice complies with the Medical Schemes Act and industry regulations on disclosure and transparency. Urgent corrective action to ensure members are not misled regarding their actual benefit availability. Should this matter not be resolved satisfactorily, I will escalate it to the Council for Medical Schemes Ombudsman, as I believe this practice is both unfair and misleading to members who rely on accurate information to make healthcare decisions.
53 replies
8 months ago
Not protecting consumers
Braiden Govender at Wesbank is refusing to understand a client's request to cancel a contract between client and Weelee and avoiding assisting canceling the deal even though client has explained the vehicle received from Weelee had major issues that the Dealer did not share at OTP. Wesbank and Weelee are failing consumer. In terms of Section 56 of the Consumer Protection Act (CPA), I have the statutory right, within 6 months of delivery, to return defective goods for a full refund.
106 replies
8 months ago
Paid Reports
I purchased a Mercedes-Benz from Weelee Centurion less than a month ago, relying on the DEKRA report provided, which showed no mechanical issues. Within just a week of ownership, the car required a service, and upon running a diagnostic, over six errors were found – including a severe fault that even RMI could not resolve. Concerned about the vehicle’s true condition, I took it directly to Mercedes-Benz, where the car was kept for two days for a proper assessment. The results were shocking: • Air Mass Meter and Rear ****ler – R38,543.05 • Left Cornering Bulb – R965.65 (part must be ordered from Germany with a R25,121.95 deposit) Mercedes-Benz confirmed the vehicle is not drivable until repairs are done, leaving me without a car for at least a month – on a vehicle worth almost R300,000. This raises serious concerns about Weelee’s integrity and whether they are paying for DEKRA reports to be cleared of faults. Selling a car in this condition, less than a week before major faults are exposed, is completely unacceptable. I am now forced to demand that Weelee cover the full cost of repairs, my first insurance premium, and finance installment – as I am paying for a car that I cannot use. Consumers, please be extremely cautious when purchasing from Weelee Centurion. Based on my experience, they are not to be trusted, and their so-called “quality checks” and DEKRA reports cannot be re**** upon.
1 reply
8 months ago
Poor Benefit Structure
The limits shown on member profile is just for aesthetics, it means nothing! Shows you balances available however everything is actually taken off from your Day to Day, leaving your without cover middle of the year. From June your contributions are basically only available if God forbid you needed to be admitted to hospital or you are dying.
53 replies
9 months ago
Bad Sunday Service
Mall @ Reds Centurion. 3 of us decided to go for lunch on Sunday , it was busy, I get the Lunch rush hour time., no problem. but no-one bothered to help us at the door to advise to wait, we waited any way for help ....then 3 clients left from the balcony , so I asked the cashier on duty at around 2pm (male)please check if there is a table outside some clients left....He decided to tell me to go check myself - I am not staff, I am a paying customer, also I wouldn't ask someone else to perform my duties at the office.
0 replies
9 months ago
Bad Service
Between the phone lines and the lady that works in FNI not sure who is more useless. you will call no one answer , ask for documents because you want to buy a vehicle you will wait till the ***s come home. Everything you request for or ask for will be pushed back. No meeting you halfway or helping, you not buying shoes you are trying to buy a vehicle. Everyone's phone lines are on voicemail even managers.
106 replies
Review Distribution
5 Star
2 (5.555555555555555%)
4 Star
0 (0%)
3 Star
1 (2.7777777777777777%)
2 Star
3 (8.333333333333334%)
1 Star
30 (83.33333333333333%)