TS
Thembie S
Active since Oct 2017
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
****mers!!!
****mers of note. Failed to deliver products as promised sighting backlog issues and now they refuse to refund my money!! Do not purchase from these people!!!!
0 replies
17 months ago
Poor customer service
I completed my application on the 31/10/24 following which i received an email to say i must expect a debi-check debit mandate to come through which never did. I have called every single day from the 1/11/24 until now during which i was informed that the mandate expired(despite not receiving it) and that Capfin will authorize it on my behalf, and that was yesterday 6/11/24. Today i did yet another follow up only to find out that my application is has not been processed i.e. mandate would have never been sent. Consultant informed me that he has escalated the matter to their IT department, the turn around time for a response is 48hours. My frustration is, multiple consultants had informed me that the application has been processed and that the fund should appear in my account in 48hours and that was 3 working days ago. When i asked for a reference number for the call, i was informed that there are no reference numbers. I am shocked at the service received especially considering this is not the first time utilized the service.
124 replies
25 months ago
poor service received
Reference number 117895091. On the 03/04/24 I made an immediate payment to my Nedbank account to the value of R3800 which has never reflected. I then logged a query and every time I call to follow up, I receive the same response i.e. they are still awaiting feedback. I have offered to supply Capitec with my Nedbank bank statements to facilitate the investigation and I was informed that they cannot accept these as they contain my personal information. Today when I followed up, I was informed that the matter will now be escalated. I am still confused as to why this is taking so long, let alone the escalation. The service received leave much to be desired for.
53 replies
36 months ago
Poor customer service
I logged a return on the 28/4/23 on your online portal which is meant to be a seamless process. Unfortunately this has not been my experience and up until now the item has not been collected. I have called on numerous occasions to get an update only to be told that the issue has been escalated to the management of the courier company and that no response has been received yet. When i enquired from the agent i spoke to how this was acceptable, his response was, it’s not a Jeep issue but rather an issue on the courier’s side. Worth mentioning, at no point has any representative from Jeep reached out to me to explain nor have i received any communication explaining the situation. Instead, i have had to call every time to request an update which to me is a poor customer service issue. Respectfully, i purchased an item from Jeep ,not from a courier company. So the difficulties that Jeep is experiencing with the courier company have nothing to do with me, the customer. It is unacceptable that it takes 2 weeks to return an item.
0 replies
41 months ago
Poor customer service
On the 02/11/2022 i emailed recoveries proof of my account being up to date so that they could write off my the balance that was still reflecting. I then received email confirmation from recoveries that this would be actioned. I then followed up multiple times thereafter, and was informed that the process takes 21 working days. Today i followed up regarding the issue and a lady by the name of Nombulelo (she refused to give me her surname) at the call centre told me that the balance still reflects and that she would re-escalate the issue which would then take another 21 days. I then requested to speak to a manager who she confirmed was in a meeting. When i asked her what other solution does she suggest her response was "there is none". When i suggested that she contacts the department that deals with the write off directly, which she did. I believe she spoke to a gentlemen by the name of Toheer who said there is no other solution but to wait another 21 days. When i expressed that this was unacceptable, ,she once again reiterated that there is nothing else that she could do. I find it unacceptable to that i have to wait an additional 21 days because the relevant department failed to action the matter on the 02/11/2022 despite confirming via email that they would. I would appreciate that some one looks into the matter.
132 replies
42 months ago
Scammers
Purchased my sneakers on the 21/10/22 and still have't received them. When i tried to follow up, initially i received automated messages eventually i received no response at all. All i want is a refund because clearly the sneakers don't exist.
0 replies
42 months ago
Scammers!!
Scammers. Paid for my drops 2 weeks ago and never received them. Tried to follow up and sent numerous messages to which i never received a response. Moral of the story, DON’T WASTE YOUR MONEY!!!!!
0 replies
57 months ago
Great service from Momentum
A special thank you to Oratile for his awesome service and assistance with my claim.
53 replies
81 months ago
Digusting service. Highest level of incompetence!!!!!
I have been a Sanlam client for quite some time.About a week and a half ago i lost my uncle. Prior to submitting the claim i contacted Sanlam on the 21/8/19 life to verify that he was covered and i was informed by the consultant that he was. I then proceeded with submitting the claim via email. I did not receive email confirmation that my claim was received so i resubmitted it on line. On the 22/8/19 i followed up with Sanlam death claims and i was informed that my documents had not been recieved and that i should once again resubmit them which i did. Bear in mind that i submitted a pdf document with all the requirements yet Sanlam repeatedly requested copies of the death certificate then later on they requested the BI663. On the same day during my numerous phone calls to them i once again enquired about the progress of my claim and the consultant reassured me that my uncle was covered and that the claim was in progress. At this stage i had already been given a claim number and was able to track my claim on the Sanlam site. The next day i once again called to follow up on my claim, the consultant checked the system and said that she would have someone call me back regarding the progress. Hours went by and no one called me back as promised so i decided to call them once again. Luckily for me the same consultant who attended my call initially answered the phone and was suprised that no one had called me back as promised and that instead i had received an email stating that my claim was in progress. She then asked me to hold whilst she enquired about my claim. After a few minutes she informed me that the claims assessor had told her that my uncle was not covered because the plan had lapsed in May this year. This was the first time someone had informed me of such after the numerous deferrals for additional information. I then sent a complain email to the death claims mailbox and received a phonecall back where the complaints assesor confirmed the following: 1.She could see on the system that the consultant had confirmed that my uncle was covered and that i proceeded with the claim after this confirmation. 2. She failed to explain why the claim was registered or why there were numerous deferrals for additional information if the claim was contractually invalid from the start. 3. I then asked her to forward me the recordings which she said she would. 4. I asked her why it took more than 48 hours to communicate feedback on a contractually invalid claim which she also couldn't really explain. Her response to my questions was simply that it was part of the assessment process which is highly unlikely as according to Sanlam the claim was invalid from the start. 5. I then asked her why i had not recieved formal communication from Sanlam regarding the outcome of my comtractually invalid claim after 72hours which she couldn't really explain either. On monday the 26th August 2019 i finally recieved an email saying that the claim was declined as the plan had lapsed in May 2016??? Not sure where this information came from as in my conversation with them they had said the plan lapsed in May 2019. Yesterday the 28/8/19 i receieved an email from Sanlam death complaints stating that they had listened to their recordings and confirm that the consultant had indeed informed me that my uncle was covered and that they apologize for the incorrect information as the plan had lapsed in 2016 (which is different to the date quoted ealier, May 2019) Today i received another email from death complaints saying that they had listened to the recordings and in fact no one promised to pay me a payout. To summarize, i woild have not submitted the claim had Sanlam not confirmed that my late uncle was covered. Secondly they proceeded to register and defer for additional information for a "contractually invalid claim" which does not makes sense. There were numerous errors and discrepancies between the policy lapse dates provided telephonically and via email. To top it off there were conflicting emails sent from Sanlam death complaints, one confirming that the recording supported what i said and another saying the same recordings did not. I am horrified at the level of inconpetence shown by Sanlam not only have they inconvenienced me but they have single handedly created an expectation and lead me to believe that my uncle was covered. The discrepancies in their communication proves that they do not care about their customers nor do they take pride in their work. Their inconsistencies have caused a great deal of confusion and pain to both myself and my family.
315 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)