NM
Ntsiki M
Active since Oct 2017
11
Reviews
0
Industries
Reviews
11 reviews35 months ago
Disappointed by the Sales Executive - Paul Schreuder
My car went in for a battery replacement and earth cable, I collected it yesterday afternoon on Wednesday, 17 May 2023. On my way home I realised that the service book and manual with my full service history from 2012 till current is missing. Both were inside a black leather cover since I purchased the vehicle as a 1st owner. I opened the cubby hole to put in the invoice and noticed that it's missing. I couldn't go back to Claremont branch as I was already far away. When I got home I called in to inform them, the lady that I spoke to is Nicky, I left my details with her as the guy that assisted me was not available, his name is Paul Schreuder. When I got home, I sent him a mail as well. This morning I called again to follow up as none of them bothered to return my call or rep**** to my email. I was able to be transferred to Paul. I explained what happened and he's insisting that it's inside the cubby hole, the car is still empty as all the valuable items were removed when the car was taken in. He hang up on me, saying I'm arguing as I was explaining to him what happened. I called again, explained to the lady called Taryn. She took my details down. I am so disappointed with the service I'm getting from this branch, keep in mind that it's my first time taking my car there. I usually take it to Kuilsriver branch, the only reason my car was taken to Claremont is that the Kuilsriver branch moved to Brackenfell and that is far away from my place. As Paul brought back my car yesterday from where it was parked, we were standing outside, I told him that I will bring in my car for a service as it's due in July, he took the service book to check for what service is it? Which I think he accidentally forgot to put it back, because I was also in a hurry and avoiding to be stuck in traffic during peak hour hence I didn't realise that he didn't put it back. All I want is my service book, they can keep the black leather cover and the manual but I need the service book ASAP. I'm really disappointed by his attitude
0 replies
38 months ago
Disappointed by Flysafair
I flew on Tuesday, 28th February 2023 from Jo'burg to Cape Town. Only to find out after I got my trolley bag that it's damaged. I was sent back and fourth at the airport to go and report it for more than an hour. Finally I was given a number and email address to contact and report it. The following day as it was the evening already, I called and the claims agent, Mikyle gave me his email address to forward the images to. On Friday, 3rd in March, I followed up as there was no feedback at all from Flysafair and copied in the call centre inbox. He replied now with an email requesting the images again. On my first email I attached about 8 images of the bag. The email he replied to, still have the images. I'm very disappointed with the way that you're dragging to resolve this matter. N. Matsoboyana
0 replies
38 months ago
I was assisted by Lorinda on Tuesday in connection with my review
I was assisted by Lorinda on Tuesday in connection with my review. She offered me an excellent service and answered all the questions I had and I got a reviewed premium. Thank you Lorinda for your assistance - much appreciated. Keep up the good work!
53 replies
38 months ago
Confirmation Message *Business Name:* MiWay Insurance *Review:* I was assisted by Faith Mothwa a few minutes ago in connection with my review
Confirmation Message *Business Name:* MiWay Insurance *Review:* I was assisted by Faith Mothwa a few minutes ago in connection with my review. She offered me an excellent service and answered all the questions I had and I got a reviewed premium. Thank you Faith, your assistance is greatly appreciated. Keep up the good work! *Rating:* 5 out of 5. MiWay Insurance reviews are powered by Hellopeter. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy. https://www.hellopeter.com/legal/legal
53 replies
38 months ago
Satisfactory service offered
Finally my query was resolved by Standard Bank after I submitted 2 reviews over the past 2/3 weeks ago. Thank you so much to Thabisile Nxumalo & Dorothy, the Branch Manager in Promenade, Cape Town. Your assistance is greatly appreciated! Kind regards Ntsiki Matsoboyana
168 replies
39 months ago
Poor service
Today is 14th February, still no feedback from Standard Bank wrt my application. The expiry date is today according to the banker that was assisting me.
168 replies
39 months ago
Dissatisfied with the poor service
I applied for a credit card on Friday, 4th February in Promenade branch. I was called in to the branch on Monday morning and informed that my application is going for a fraud process. I followed up on Wednesday via email but there was not response. I called on Thursday, 8th February the lady that was assisting me tried to get through to the banker who's handling my application Siyamthanda Matshetshisa. He promised to follow up and provide me with feedback. He never replied to my email. Today, Friday, 10th Feb - I'm here at the branch for the 3rd time to follow up in person and to request if it's possible to make arrangements as I'm going upcountry tomorrow and I mentioned it to him on the 1st day I submitted my application, should there be some documents that I'd be required to sign, so that they arrange with a branch in another province that I am going to , he says that he's still waiting there's still no feedback available and he can't contact the fraud unit. He also mentioned that the application is going to expire soon. I am so much disappointed with the poor service that standard bank is giving me. This is totally not acceptable. I wouldn't recommend anyone to submit an application to them.
56 replies
39 months ago
Poor service
I had a very bad experience on my way back from work on Friday, as I was driving on N2 my car made a sharp screaming sound and started flickering a red sign on the dashboard. I was afraid to stop in the middle of the road as it's a high risk zone. I took it to the workshop to have it checked out on Saturday morning. I was told that the water is not circulating and the car is overheating. I submitted a claim on Saturday morning, LEBOHANG SENAKGOMO called me to get more information which I have given him and requested me to submit a quotation, damage report and a service history of the car for the past 2 years. I went back to the mechanic to get a damage report. I emailed all the required documents. He called again to say I should now forward them to another email address, which I did. Now I just received an email saying that my claim will be cancelled within 7 days if I don't submit the required documents. I'm disgusted by the poor service that I'm getting from dotsure. I would not recommend anyone to take their warranty cover. Poor service
56 replies
39 months ago
Excellent service
This is a delayed review. I had a water pipe burst just a couple of days before Christmas, a hot water pipe mixer to be specific that damaged my sink cupboard as the water splashed all over within a split second before we could even close the main supply. I reported the matter to Auto & General, they sent a Plumber to come and check it out. To cut the long story short, the pipe was replaced and I was also compensated to get a contractor to replace my cupboard. Thank you Auto & General for your assistance and for making my Christmas to be like the others in the past. Much appreciated - keep up the good. Ntsiki Matsoboyana
168 replies
44 months ago
I received an excellent service from Miway yesterday, I was assisted by Kabelo
I received an excellent service from Miway yesterday, I was assisted by Kabelo. Thank you so much, I really appreciate your assistance. Keep up the good work.
74 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)