JL
Jeremy L
Active since Mar 2009
39
Reviews
0
Industries
Reviews
39 reviews1 month ago
Impossible to add Smart Shopper and potential hijack of call centre
When linking my smart shopper to the new App I continued to get errors. I have tried on the Chat and in store and no luck. I then rang their call centre however they asked for more and more of my personal details and when I asked them to confirm whether they found my profile they said they couldnt on that desk?? When I complianed that sounded ***** they hung up. Felt like their call centre had been hijacked by a ****mer which is worrying?
53 replies
3 months ago
New Ster Kinekor systems are dire
The new app and website is dreadful and was impossible to actually purchase the ticket so had to buy in person at Bayside. After 3 attempts on 3 different machines as we couldn’t select the seats I was able to purchase the tickets but the Discovery kids discount was not recognized.
0 replies
9 months ago
Ebucks not working on Takealot
eBucks is failing onTakealot as I am unable to generate a OTP and have been trying for a few days
53 replies
15 months ago
Impossible to verify Apple Pay via call centre
So much for the most innovative bank. In order to verify Apple Pay for a business card I am required to call FNB on 0870303030 but it is impossible to get through. I have called multiple times at different times of the day waiting 31 mins, 27m, 16m , 17m and 9m etc over the last week and no luck. I even went to the branch and they said they have the same problem and gave me an email address which also couldnt help. Please can FNB make it easier to verify Apple Pay
53 replies
23 months ago
Crew force passengers to offboard
Waiting at Paris airport and been put on standby because 5 Lufthansa crew refuse to go on the jump seats ona a short flight to Frankfurt. This stops me fly to Cape Town and another passenger fly to Shanghai. Incredible
0 replies
33 months ago
Painful and long key man insurance sales process
I was called about key man insurance for our business. I asked for details by email which was shared and then they insisted on a 'short call' to finalise the quote refusng to highlight any of the required questions by email. I then accepted the call - after 5.17 mins they were still on the permission questions! At this time I cancelled the quote. For an innovative bank offereing embedded insurance you seriously need to invest in digital sales and simplify the sales process as one can't waste so much time on a call without even getting into the required data.
60 replies
40 months ago
Apple wallet almost impossible for business debit cards
Trying to re-set up Apple Pay for my business debit card after I reset my phone has been a mission impossible! I get referred from pillar to post and no one can apparently do it anymore
132 replies
46 months ago
Impossible to get Trans Union to assistance
I have a problem on my profile which says my ID number is linked to someone who is deceased. I have now tried via the WhatsApp, emailed, had my insurer email, and been put through to 4 people on the impossible call Centre and not one person is able to take responsibility to fix the issue. There are no responses to the emails or the contact us on the website
455 replies
48 months ago
Flexible fare impossible to utilise
I paid for flexible flights for our team and yet when I tried to change them it was impossible. Messages are not addressed and call times were well over 30 minutes which is impossible to do from Kenya.
148 replies
53 months ago
Call centre beeps and then drops me
I have a problem with my vitality and have been instructed by Discovery on email to speak to an adviser. However I have now spent been dropped twice just as they put me through to an adviser after the usual interminable wait on the IVR. Extremely irritating.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (30.76923076923077%)
1 Star
27 (69.23076923076923%)