TP
Tricia P
Active since Oct 2017
7
Reviews
0
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Reviews
7 reviews63 months ago
Amazing service from Dotsure!
Our pets have been insured with Dotsure since 2017 and all i can say is that we have never had any complaints! They always pay within a day or 2, my friend is with a different pet medical aid and she has waited up to a month before receiving a payout. Our recent claim was paid within a few hours of submitting the claim. I recommend dotsure to everyone who needs pet medical aid!
56 replies
71 months ago
Amazing, fast service!
We unfortunately suffered a break in recently and Naked Insurance has been amazing! Besides the fact that we only joined them 2 months ago... I immediately sent them a message on the app telling them what happened, i got an email back at about 7pm that night saying stating everything they needed from me. They had an assessor by the name of Nishal appointed within a couple of hours who called to set up a meeting, and not even a week later everything was sorted and the claim was paid out. Thank you so much Naked insurance, your team, Pieter, Matthew and the rest of the guys have been great! I will highly recommend Naked to everyone!
105 replies
71 months ago
FNB Connect Port out issues - Frustrating!
I decided to move to FNB connect in June 2019 due to take advantage of the promotional 60 min free minutes, 500mb data and 60 free SMS's. Due to the promotion only being for 12 months, it came to an end at the end of May 2020 when i decided to go back to my previous network. I called the contact center on Sunday and a very rude consultant explained that i cannot move over as i get free 15mb data, 15min and 15 free sms's every month with my laptop contract, the more i was explaining to her that my laptop has nothing to do with my FNB connect cell number the more she started telling me that i am not listening to her. I eventually put the phone down and tried again. On my second call i got a very helpful consultant who helped me immediately and sent me a reference number relating to my port. She said someone would contact me and explain what the next steps are. A few min later Someone (who sounded like the rude consultant i spoke to first) told me i need to contact MTN and port in. On Monday i sms'ed my new MTN sim number to the number indicated on the brochure and i got an SMS back saying the they were busy processing my port, a few min later i got another SMS saying that the port was unsuccessful and i should contact my service provider. Calling FNB connect AGAIN the agent said that it was definitely ported and i must contact MTN. She didn't even take my ID number to check what i was referring to. We are now in day 3 of trying to port my number and i have tried to send a PORTME sms to MTN 3 times and every time they say it was declined and i need to contact my service provider. This has become a very tedious process and the reviews i have read are not very good. I'm hoping someone can be in contact with me to help resolve the issue.
210 replies
76 months ago
Get what you pay for.
I recently booked 2 full body massages for my friend (who is a bride to be) and myself at the Detox Studio in Bedfordview. When we walked in, it wasn't at ALL what i was expecting! It seemed like a big shop with dividers for rooms. The people are very nice and helpful which makes it so much harder to post this. When we got there, they asked us to wait as we were early, when we got taken into the room with 2 beds in, it was extremely cramped and barely enough space for us to move around never mind enough space for the ladies doing the massages to move around. There was relaxing music playing in the back round which we could barely hear over the nail file, people speaking etc. The massages weren't bad but not best. I'm sure the salon its self is great as it was very busy but in my opinion they should definitely not offer massages. It was lacking that privacy and special touch to it. I guess you get what you pay for.
0 replies
76 months ago
Still waiting....
I bought a pair of Guess sunglasses online which i did not like and wanted to return. When i contacted the call centre they advised me that i need to return it to the store and they would fill in forms for an EFT refund as it was an online purchase. I returned the glasses to Carnival Mall HiFi corp store on the 6th of Jan 2020. They were very confused as to how the return works. They then filled in the forms and told me that it would take up to 7 days for the refund to be made which i was understanding about. On Friday 10 Jan 2020 i phoned the call centre to find out how far the refund is, they said they hadn't received the refund documents and that i should phone the shop to confirm which i then did and they said they had sent everything through and its at head office to be processed. L On Friday 24 Jan the call centre consultant i dealt with put in a compaint and said they would contact me. Monday when i called back they said there was no response and they would send another email. Long story short and a lot of back wards and forwards it is now the 30th of Jan and i still haven't had a phone call or refund made! This is really PATHETIC as they are very quick to take your money but getting a refund is a massive issue!
0 replies
79 months ago
Very disappointing
I am EXTREMELY DISAPPOINTED in netflorist. I contacted your orders dept on Thursday to waiver a delivery fee as i had 8 gifts being delivered to the same address on the same day. Isabel from Corporate gifts then contacted me to email her our order which i did on the same day. When I asked her when delivery would take place as they are all Bosses day gifts she said she guaranteed delivery would be made by Tuesday but was pushing for them to go out on Monday which was still in time. She informed me that there was a problem with the golf cap which I ordered but she would get back to me. She let me know that they received caps and everything was sorted. When she finally called me for payment yesterday after asking her multiple times she said that delivery would be made early wednesday morning, when I confirmed later all she could tell me is that it will be delivered today. On bosses day. Up until 13:10 i have received 5 of my 7 gifts with 3 still outstanding, please tell me how we can explain to our bosses that they will only receive their bosses day gifts a couple of hours before the day ends or even worse, the next day????? You guys have really disappointed our company. When i heard about valentines day fiasco i thought you would have put better systems in place for all your other special days which today has made very clear you haven't.
0 replies
103 months ago
Great efficient service
Really fast and efficient, within a day of submitting my claim i got a phone call letting me know where they were in the process. Got an email confirming claim payout within 4 days of submitting claim. I am very impressed with their service and wont change to another pet insurance.
61 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)