NS
Nicolene S
Active since Oct 2017
14
Reviews
0
Industries
Reviews
14 reviews13 months ago
Vumatel turnarount seven days and counting
A week to get a technician to fix a broken fibre cable? I dont think that is acceptable. How do you expect customers to accept this?
53 replies
13 months ago
Stay away from Supersonic
I would give you no stars if that was possible. The most pathetic non existent serivce ever. Been waiting a whole week for a technician to fix a broken cable. No technician, he does not answer his phone and your call centre is impossible to get through to. The last time I had an issue I eventually had to contact your CEO on Linkedin to get it sorted. I am so sick of the terrible service you provide. Terrible is actually a compliment as it is simply non existing.
0 replies
18 months ago
UJ ADMINISTRATIVE STAFF GET PAID TO DO NOTHING
Nobody at student accounts or external sponsors even bother to respond to correspondence. We have been sending queries about interest charged on the account ad nauseam and Julie simply does not respond. Palesa from Sponsor office contacted my daughter to arrange to see a sponsor which was never done and subsequent to that all correspondence remain unanswered and no calls answered . Is this how an educational institution delivers service and basically saying it is ok to not deliver service or answer correspondence? I am utterly disapointed UJ especially since my daughter is a good student with fantastic marks.
0 replies
29 months ago
Lexi Hadid a pure customer satisfaction expert and great human being
I had the pleasure of dealing with Lexi Hadid from Banxso who assisted me to resolve my complaint to my satisfaction. She was kind and communicated with me every step of the way to ensure that everything was resolved. She is certainly an example of Treating Customers Fairly and with a lot of humanity and respect at the same time. Thank you Lexi - you are a real brand ambassador for Banxso but at the same time an advocate for client satisfaction too. Well done and thank you!
129 replies
30 months ago
BANXSO NOT TO BE TRUSTED, NOT TRANSPARANT AND NO REGARD FOR TREATING CUSTOMERS WITH FAIRNESS AND RESPECT
Several complaints lodged with Michelle and Joe and the Customer Support without response. Nathan Robinson the success manager compromised my account, did not answer questions, gave no training , did not act in my interest, kept pushing me to deposit more money etc. Banxso as a result of this paid R400k into my account as Compensation. New Success Manager Kyle Schultz was appointed who arranged that SWAP fees be returned to my account daily. A Solution was promised to rectify the account which is not forthcoming. Kyle admitted that there is nothing that can be done to salvage the situation. Paying the compensation and the SWAP fees has not addressed the issue. None of my questions are answered and now nobody responds to me. I need my money back and the account closed as I have no trust left in them and see no other way to rectify this. Their failure to acknowledge the issue by merely paying money over into the account is not addressing the issue and the trust has been broken to the point that I can no longer deal with them. I am concerned for other clients who are in the same position because of them. Their promise of an interest bearing account, platform safe for beginners with a success manager being with you every step of the way are misleading and I am at risk of losing all my money deposited.
144 replies
33 months ago
CAN VIRGIN ACTIVE NOT CANCEL MEMBERSHIP IN 8 MONTHS?
I cancelled my membership in December 2022 and since then they have religiously debited my account every single month. And every month I bring it to their attention and they refund me just for the same to happen again the next month. I have given them 8 months to sort this out but now Hellopeter must help as this level of incompetence will make even Richard Branson have a heart attack. Neither Tasneem Dowman, Danielle Galant or Rudy van Rheede is able to resolve this. To add insult to injury my bank FNB was also notified in December and yet they too allow this amount to go off my account every month. They are quick to sign you up but how impossible is it to stop them debiting your account? Absolutely disappointing and ***********
0 replies
63 months ago
Dont use Supersonic for Fibre - worst service ever
Logged a call almost ten days ago on the phone - this after I also logged it with them online without any response. I need an extra wifi extender . They told me the turnaround time is 48 hours and when I eventually after an hour on the phone with Mokhelo and Moses today got to speak to a person I was told the technician is booked for 1 February - which is more than two weeks after I logged the call and with no communication from them. You cant speak to a manager and the call centre agents cannot make a call. Very poor service especially during this time that all of us have to work from home and rely on Fibre and service from a service provider we pay a lot of money to. I am not happy and looking for an alternative provider. I am sure not even this complaint will elicit a response from them. When I joined them their service was fantastic - what happened since then??
122 replies
72 months ago
UNETHICAL BUSINESS
Bernie Ruthven from Smart Synergy could not after months and many attempts get the inverter he installed to work which resulted in him removing it. I have thus paid R37 200 and am now for months without inverter and out of pocket and now he uses every excuse in the book not to pay me . This has now been going on almost six months with no effort to repay me. Stay away!!
0 replies
74 months ago
Fantastic service from Eskom re incorrect invoice
Just spoke to Colleen at Eskom Bloemfontein and I completely forgot the shock I had when I had an incorrect invoice from Eskom. Colleen if Eskom has people like you I can even forgive them for loadshedding. You were most helpful, very knowledgeable and so pleasant to deal with. Eskom needs more people like you, Thank you!
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)