ER
edwin R
Active since Mar 2009
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
DSTV BILLING AND CALL CENTRE FAIL
Contacted the help chat via the MY DSTV app and eventually got to speak to a call centre operator. DS Sumeera Sawyer. Although she was trying to be helpful she wasn't able to resolve my query. I have a Premium Subscription and have been paying, with the loyalty discount, an amount of R908.20 a month. This month there has been a deduction of R1104? An increase of almost 20% with nothing changing regarding my package. DS Sumeera said that she could see the difference but couldn't explain it. When asking to speak to a senior I was then told to either go into a Multichoice Office, N1 City a good few kms from where I stay, or phone a particular number. Every time I've previously had to phone Multichoice it has been at least 30 minutes on the phone. Costing me more money. Perhaps someone from DSTV can respond and be of assistance in this matter? Thank you.
56 replies
27 months ago
Vodacom Fibre Router Open Port (Further complaint)
On the 9th of January I reported an open port on your router which, I was informed, could be used by hackers to gain access to my data. Vodacom rep**** on the 10th of January that they were looking into this matter and that someone from their Media Section would be contacting me. I AM STILL WAITING for this issue to be resolved. All I'm hearing from Vodacom is that this problem of mine has been passed to their Technical Section. NOTHING IS HAPPENING IN CORRECTING THIS BREACH OF MY PERSONAL DATA!! My anti virus program, which identified this breach, has informed me that there are currently 19 devices connected to my wi fi. With these devices not being named I do not know which are mine or which are perhaps hackers. CAN SOMEONE PLEASE TREAT THIS PROBLEM, WHICH HAS BEEN ONGOING SINCE BEFORE CHRISTMAS, WHEN I FIRST BECAME AWARE OF IT, AS SERIOUS AND ACTUALLY DO SOMETHING TO FIX IT. No more passing it up the line but someone who can actually do something please.
174 replies
28 months ago
Open Port On Router
SR240108-823919 This review is in regard to the above service request which has ONCE AGAIN been marked as closed when nothing has been resolved. According to my anti virus program I have an open port on my router, 22 (SSH)?, which could give hackers access to my computer. When looking at the anti virus report it shows a number of unrecognizable devices connected to my wi fi. I have spoken telephonically, through online media and with a technician who came to my house on another wi fi matter. He stated he'd put this open port complaint of mine in his report to Vodacom. Someone phoned me after this but only to discuss the one issue which was my slow download speed and which the technician had managed to rectify for me. Said to use the 5G option. This person that phoned me wasn't aware of the open port and said he'd forward this on to the necessary people. Today, I receive an email stating something about Vodacom waiting for my feedback. WHAT FEEDBACK DO YOU WANT??? Then a couple of hours later another email is received stating that the matter is now CLOSED!! How can you close something that hasn't been resolved?? This is now becoming ridiculous. KINDLY GET YOUR ACT TOGETHER AND DO SOMETHING ABOUT THIS PROBLEM!! Don't let me keep on speaking to some or other call centre who simply pass the query up the line and there it dies..
384 replies
29 months ago
Poor Customer Service
I would like to issue a complaint against Pick 'n Pay Hypermarket in Brackenfell, Cape Town. This is regarding the non availability, for over a month now, of newly brought back to the shelves Redro and Pecks fish paste. I have read elsewhere of people being able to purchase these items across the Peninsula but I've not once seen these items on the shelves at this Hyper. When querying this with staff I was informed that this Hyper did, on one occasion receive stock but that it numbered around twelve items. Which obviously went very quickly. But apparently this was the only time they received these items? Why is it that this shop, one of the biggest across the Pick n Pay franchises in the Cape Town area, FAILS to have sufficient stock for their customers? I can accept stock running out but then the Marketing Manager should be able to see that there's a demand for the item and place an order accordingly? I'm giving this review one star because I don't think I can post without rating at least one star?
398 replies
32 months ago
Aerocape Installers
I'm not sure whether Home Services is the correct category but Aerocape in Pinelands recently installed "Pink Aerolite Insullation" in my ceiling. I would like to compliment the workers who came and did the job and the office lady Juanita with whom I liased regarding the quote and payment. All were very efficient, friendly and competent in their jobs. A huge thank you to everyone. Highly recommend them for this kind of work.
0 replies
45 months ago
Disney Plus - STAY AWAY
Thankfully I only have the free trial option and as things stand there is no way I will be subscribing to this service. It's one of the worst streaming services I've ever experienced. It would seem that the more subscribers they have the less they are able to stream from their servers without buffering. I have been trying for three days now to stream an episode of a series I started watching awhile ago only for the show not even being able to start because of the buffering. Blue circle in middle of screen just continues going round and round. I have waited a long time to see what happens but that blue circle thing is as far as it goes. At the moment I wouldn't recommend spending R1 on this service. Can Disney Plus South Africa kindly give us an answer for this poor, is disgusting too strong a word, service of theirs? STAY AWAY!!!
0 replies
47 months ago
Excellent Service
This morning when I came to start my car it wouldn't start because the battery was flat. At 10:30 I phoned the Automobile Association to request assistance. Less than 45 minutes later a representative, Kevin, was at my front door. Tested the battery, replaced it and after being paid was on his way. From time of phone call to time he left took about one hour. After he installed the new battery I started the car and everything now seems to be in order. Will find out when next I start the car but am not anticipating any problems. So, compliments and much thanks to all who assisted me from the AA. Excellent service and special thanks to "Kevin".
134 replies
54 months ago
Hopeless Help
My wife obtained her phone on a Vodacom contract a couple of years ago. When the contract expired she changed to a pay as you go one but then entered into a R29 a month data contract only. Money has been deducted from her airtime on a monthly basis for months in accordance with this new agreement. This contract she now wants to cancel but wishes to keep her existing phone number and continue on the pay as you go option. I have been in contact with Vodacom help on Twitter, followed their instructions on how to cancel the data contract only for none of this to work. These instructions included a couple of different phone numbers to phone in order to cancel said contract. Everytime I did so I received a message stating that my wife never had a data contract with Vodacom. Yet, come 11th of every month R29 gets deducted from her airtime. A person named "Ruben" from Vodacom phoned to say he would be looking further into this matter and assured me he'd sort it out and would phone me within a day or two regarding this. Stated he needed to talk to people who dealt with the Hello Peter complaints. This was last week and to date I've heard nothing further. I am posting this here in the hope that this problem will be resolved before another R29 is stolen from my wife for something she no longer wants or has need for. As a pensioner we cannot afford to have money that can be used elsewhere if necessary taken from us on a monthly basis. If we need something we will pay for it quite willingly but we aren't happy just having money taken away from us for something we possibly no longer need. This issue started with Twitter Help Desk almost a month ago and is still ongoing.
265 replies
55 months ago
Online Chat OR NOT!!!!
Why is it that on three seperate occasions today I go to the Vodacom online chat and EVERY time, before I even get a chance to talk to anyone, the chat gets closed? What's the point of having this online chat app if nobody can talk to you people. Total waste.
212 replies
55 months ago
No Stock
Not for the first time has this company advertised an article only for me to discover when going to purchase the item that they are out of stock. I saw them advertising the 32" Samsung Smart TV and travelled a fair distance to the Cape Gate store in order to purchase one. I realise that sometimes between the day the adverti*****t comes out and my going to purchase an item it could be sold out. However, when speaking to the salesman he informed me that they hadn't had that item for months!!! Also that, as far as he knew, it wasn't even on back order. Surely, Game Stores can take better care when placing items such as these in their brochures?
0 replies
Review Distribution
5 Star
6 (24%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
5 (20%)
1 Star
13 (52%)