MC
Michael C
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews65 months ago
Flora Queen took my Money but my Wife still doesn't have her Flowers.
I ordered some flowers from Flora Queen for delivery to my wife on her birthday. The flowers did not arrive and I am still awaiting delivery. This was on the 2nd of December. On the day of delivery I did receive two missed calls from Flora Queen's number. But when I called back there was nothing but an answering service message in Spanish and no option to get an English equivalent. I raised a call on their website and they sent me an email asking for a French number I supplied (I'd used my UK number originally). No one called. My wife's birthday came and went no flowers. Which is very disappointing, but we thought maybe they would come tomorrow. Nothing. It's no the 14th of December but still no Flowers. I have requested a refund several times but to no avail. Flora Queen could have given me the Florist number so I could contact them directly but they didn't. They could have provided an English speaking representative to discuss the situation but they didn't, despite being happy to take the order in English. No they unresponsive despite having taken my money without providing the service paid for.
0 replies
82 months ago
habitatetjardin.com bad service .
habitatetjardin.com we are just moving to a new house in Montpellier and we needed a bed for the spare room. We ordered the Bed for habitatetjardin.com on the 22nd of July. After they confirmed the order and taken payment, we received a second email asking for proof of address and ID. Not unusual for driving license application but a bit over the top for a bed purchase. Suffices to say after several phone calls and resending the identification documents several times we are still without the required bed. My son is coming to stay in Thursday, we had a call with habitatetjardin.com and they still say they can't confirm delivery despite having our money
0 replies
96 months ago
Avis Lost Property
Way back in March I rented a car from AVIS. I inadvertently left a suit carrier with a business suit in the back seat. I was flying out so when I returned I went and reported the loss at the desk in terminal 5 where I'd returned the car. Secretly hoping they'd kept it. Even though the guy who checked the vehicle and took the keys from me was sitting right(he never looked up BTW) there no-one remembered anything. The girl on the counter rang the lost property department and they couldn't find it. It was an Avis preferred booking, (Which they kept telling me was a "totally different company" ) so they rang them and I was told that they would contact me back. They never did. What I wonder is with the booking being linked to my name it should be really easy to give me a call and say they have my stuff. I'm sure they have millions of pieces of lost property in any given year, but it's not liked the underground where anyone could have left it they have the name and phone number on the rental the item is associated with. So why not give the customer a call. I'd have happily paid a £20 recovery fee to compensate for their time to get my suit back. I have to say I'm done with Avis. Their customer service is generally bad. When you talk to their staff if you point out an issue they always go on the defensive and then try to blame the customer. In a separate incident, I was given a price for a walkup if £450 and then the guy tried to charge £950 to my credit card. When I asked him why he didn't give the total cost he said he had and that I didn't understand about extras. On the occasion when I picked up the car where I lost my suit I arrived with my wife and young family. First, they couldn't find the booking, then they realised it might be a Prestige booking, then they couldn't find the keys. Then they found the keys the car was a 5 seater rather than the 7 seat model I'd ordered, then when they saw my valid driving license was near expiry (but was still in force for the length of the rental) and called to check with Prestige if I could still rent the car. I was there for two hours with a 1 year old and 4-year-old child who were hungry and tired. When I mentioned that all the driving license data was available in AVIS's system at the time of the booking, I was asked "what system Prestige is a totally different company" when I pointed out I'd used the Avis system to book the car they kept explaining that "Prestige is a different company, it not our fault". Well if they're dealing with Prestige bookings they should know the rules. Anyway, as a contrast to the original complaint regarding lost property. Here's what happened when I left my 10 Euro hat in back of an Uber yesterday: MESSAGE DE UBER Saturday, May 19, 2018 at 10:22:29 AM · uberX Hi Michael, Did you happen to forget a black cap in a car on our network? If so, don’t hesitate to contact the driver through the application. If you don’t find an easy way with your driver to get back your lost item, your driver can drop it at our offices and we will contact you when you can pick it up. Have a good day. If Uber can do this with a vehicle that being used a multiple times a day, why can't Avis do it for a car that I had for a week.
0 replies
99 months ago
Can't logon on to my amazon.co.uk password reset doesn't work and customer support are useless.
I've had an account at amazon.co.uk for years. I've tried to logon recently and it says my password is incorrect, so I reset it using sms's and codes and the whole 9 yards. It changes successfully but the when I try and login with the new password I get exactly the same problem. Customer support are hard to find and suggest that I set up an account under a different email. But I have a prime subscription so I don't want to do this. Terrible customer services.
0 replies
101 months ago
Change ticket on the phone for a total time of 1 hour 14 minutes before the call dropped just as she was giving me the price
I need to change a flight. I waited for an operator for 20 minutes. I explained the change to him. He put me on hold several times before telling me a supervisor had to deal with with. He puts me on hold for another 20 minutes then comes back and transfers me to the super visor. The super visor them give me different flights to the one agreed with the other guy. Doesn't really know what she's doing. Gets to the end just telling me the change is going to be $97.00 and before I can say ok she drops the call. 1 hour and 14 minutes on the phone. I can't request a call back because I'm on a UK number. So frustrating.
0 replies
102 months ago
Card not working in France despite calling the back and being told it would
My Partner has an FNB account in Cape Town. She's taken our children to France for a Christmas vacation. I will join them later. She has an FNB account and contacted them about using her debit card in Europe. They told her absolutely no problem. Shes now in Paris and despite having thousands of rand in the account the card is being declined at every shop and ATM she's tried.
630 replies
102 months ago
Blocked Funds not released despite providing require documentation
On the 10th if November I received the following email "We refer to the above amount(s) in the above mentioned Non -Resident account. In terms of the directives issued by the Exchange Control Department of the South African Reserve Bank all deposits to Non Resident Accounts must be scrutinized to ensure that the Credit falls within the ambit of the Exchange Control Rulings and where necessary, documentary evidence is produced in substantiation thereof. In view hereof, we shall be pleased to be furnished with details pertinent to the aforementioned deposits, together with the necessary documentation confirming the purpose and amount involved in order that we may regularize in terms of Exchange Control requirements. We thank you for your assistance in this regard, and please do not hesitate to contact us should you have any enquiries. Regards" Shirley Legwathe I Immediately replied that the funds were from the sale of my motor cycle. I then replied copying the agreement with the finance company that was funding the same for my buyer. I received no reponse from my replies and the funds are still blocked. When I tried to call the number supplied it did not connect with the bank.
61 replies
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