KR
Koketso R
Active since Nov 2017
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
Exceptional Service with a Personal Touch
I recently had the pleasure of working with Mpho Mbadla to review my insurance policy, and I cannot speak highly enough of the experience. Not only was he incredibly knowledgeable and thorough, but he was also friendly and patient throughout the entire process. Mpho took the time to understand my specific needs and carefully walked me through each option, ensuring I was fully informed and comfortable with my decisions. He patiently answered all my questions, no matter how small, and never rushed the process, which really made a difference. Thanks to Mpho’s expertise and thoughtful approach, I now feel confident that my policy is exactly what I need. I would highly recommend him to anyone seeking excellent service with a personal touch from King Price. King Price, thank you for ensuring that your employees are happy at their workplace, this can be clearly seen from the service they give to us as clients!
53 replies
19 months ago
Great Service Received from Mase Setloboko
Amazing service received from Mase Setloboko. She was so friendly and also made sure that she assists me with exactly what I needed help with, patiently so.
53 replies
39 months ago
Great Service from Andy Mdluli from Home-Connect
We struggled for almost 10 days to get connectivity after our router was delivered, we spoke to almost 10 consultants, if not more, trying to tell them that our internet is still not connected while they kept on insisting that on their side, it says it is. We finally got contacted by someone else, Andy Mdluli, God-sent! Who actually listened to me when I explained what the problem is, instead of assuming that I don't know what I'm talking about, like what the others did, and he actually went and investigated the issue as I explained and a day later, he got back to me and our connectivity was actually sorted and we were up and running. So thank you Andy Mdluli for actually sorting out our issue and helping us out so promptly. I wish all the consultants could be like you!
132 replies
51 months ago
Appalling Service from Woolworths Mall of Africa Store
The service at the Food section of the Woolworths Mall of Africa store is appalling! I got there today and ordered a pizza slice, the lady there put it in the oven & just forgot about it and left it(and us) there. 20 minutes later after I asked one of the other ladies what's happening with my pizza, she opened the oven and it was as black as charcoal. When I told your Foods Department Manager, Tinyiko Mthombeni, she was just as rude and said that there's nothing she can do about it and I should just wait again for another one to be made, she didn't even want me to take a picture of it, that's how shocking it was. Surely this can't be "The Difference" that you guys talk about.
0 replies
57 months ago
Incompetence and Lack of Professionalism
If I could give these guys a negative 5 rating, I would because of their horrible service and incompetence. On the 18th and 19th of January 2021 I contacted Solar UPS Electric via WhatsApp and spoke to a guy by the name of Thabo Mthembu, enquiring about their solar power system advert which I saw online. I asked him how the system works and how long the system can power up the mentioned items for (lights, TV, decoder, computer & router, and other appliances) and he responded saying up to 6 hours. He also advised that the warranty and guarantee on the system is 5 years. He told me that the system costs R17555 including installation and I made payment of R10000 on the 19th of January and told him that I'll settle the balance at the end of January 2021. He advised that a lady by the name of Mpho Tsotetsi will send me the invoice. He then told me that a guy by the name of Pule Boroko will come on Thursday, 21 January at 11am to do the installation. On the Thursday, at around 2pm, I contacted Thabo telling him that his guys still haven't arrived. Pule and another guy, Lesley, arrived after 2pm but there were some issues with their installation and missing equipment and they only started the installation after 4pm. I then contacted Pule and expressed my disappointment in the level of unprofessionalism received from Pule on that day. Thabo then told me the next day, the 22nd of January, that management has decided to give me a 10% discount due to the horrible service I received from Pule. On the 1st of February 2021, I advised Thabo that I've made payment of the remaining balance which was now R6555. Thabo contacted me on the 6th of February to ask how the system is performing and I happily advised that it's been great, because the system lasted the entire duration of load shedding which was about 4 hours 30 minutes then. On the 9th of February, I contacted Thabo to let him know that the system had stopped working and we were without power since most parts of the house are connected to the system and not Eskom power. He advised that Pule will come and check what the problem is. When Pule arrived, he advised that it was the fuses that got burnt and it was because I plugged in my hair dryer. I asked him why that is the case because they never told me that I can't plug in my hair dryer. Nevertheless, they replaced the fuses and all was well. Fast forward to the 16th of March 2021, the same thing happened again with the fuses and Pule came again on the 18th of March to change them altogether and put in new ones. On the 8th of June 2021, I contacted Thabo and Pule to tell them that for the past couple of weeks, the batteries just don't charge or get full and are constantly low. The system barely even lasts an hour during loadshedding even though nothing has changed from our usage. They both went on to tell me that it seems like the system can't handle my usage anymore and I need to buy more additional batteries. I asked them how this can be the case when firstly, my usage hasn't changed at all since the system was installed and secondly, they both assured me that these batteries would last a minimum of 2-3 years (even though Thabo initially said 5 years). I contacted Thabo again on the 3rd of July 2021 telling him about the same issue and he now said that Pule will come collect the two batteries and have the technicians look at them. I told him that he can't expect to take the batteries and leave me without any batteries because that just inconveniences me even more and I also have no guarantee that they will even bring them back. I told him that this suggestion doesn't work for me and he should come up with another solution that doesn't inconvenience me even further. Until this day, Thabo still refuses to resolve this matter and I am basically still stuck with the faulty batteries without any proper resolution from him. In addition to this, throughout the entire installation and dealings with Solar UPS Electric, they proved to not have any knowledge of the system itself as they had to come back a couple of times to either fix the cables that they messed up on the DB, install fuses which they failed to do initially when making the installation as they were not aware that those were needed incase there's an overload on the system and then had to come back again to change the fuses again since they had installed the incorrect ones. All this was done after the COC was given which is also against the regulations that need to be abided by when installing a solar system, which they clearly have no knowledge of.
0 replies
64 months ago
Zero Professionalism
Probably thee worst transfer attorneys I've ever worked with. They hardly give you an update or progress report in terms of how far they with the transfer/registration process and if you don't contact them to ask for any feedback, they won't give you any. They couldn't be bothered at all about their clients and the need to give them feedback. I started using them for the transfer of the property that I bought in November 2019 and until today, 6 January 2021, the transfer process hasn't completed. I wouldn't recommend them to anyone at all, their service is completely horrible. I personally regret using them as I feel like I didn't get any value for the money that I paid them for their services.
0 replies
71 months ago
Illegal addition of fees and false information provided
On 29 May 2020 I liked a car I saw on my trader website and contacted Kia Hatfield. The car was advertised at R199 726.00. I then negotiated with the salesperson that I'm interested in the car and if they include on the road and licensing fees in the purchase price then I'll consider buying it. The salesperson then assured me that he'll make a plan with his manager. The car was then brought to me to view and test drive. Everything on the car seemed satisfactory. We then proceeded with the finance application. I informed the salesperson and the finance manager that I'd prefer not to pay more than R3100 monthly installment on the car. The finance manager called me and told me that Wesbank had approved me on an interest rate of 10.24% with balloon payment of 30% and that the purchase price comes with "additional benefits" of warranty, tracker, maintenance plan and windscreen cover. I explicitly explained to the finance manager, Arista Bornman, that I do not want any of those "additional benefits" if they come at a cost and also I do not want a balloon payment. She then told me that if I do not want a balloon payment then the monthly installment will be R4546. She then told me that she'll explain to me how I can handle paying off the balloon payment after a few years. I had no other choice than to take the balloon payment option. On the day of collecting the car and also signing the contract, the finance manager, Arista Bornman, only showed me a cover letter which had the purchase price and the monthly installment of R3906 which according to her included only the R69 admin fee. When I got home and studied the detailed finance contract, I realised that additional amounts were added to the principal amount even after I indicated several times that I do not want any of the additional covers and she reassured me that the extended warranty and maintenance plans did not come at an extra cost to me. The additional covers added which I was not told about were: Other Extras R2563. 35 Window tinting R3000.00 Service and delivery R3450.00 Carpets R3000.00 Paint protection R3000.00 Licence fee R1500.00 These additional benefits which I was told were included in the purchase price and which I explicitly indicated that I do not want them if they come at a cost were: Additional benefits: Extended warranty R7315.00 Maintenance plan R 5275.27 Dealer vehicle tracker R4941.98 All these extra costs came to a total amount of R34 045. 60 which was added to my agreed purchase price of R199 726.00. In addition to the above, on the day of collecting the car, it had a lot of dents and scratches and also the bumper at the back was loose. I was told that they will come collect it the next day to take it in for repairs but that never happened. When I tried to contact the finance manager to understand why she added costs which we did agree on, she was constantly unavailable.
0 replies
89 months ago
Extremely Disappointing Service By Aquila Afrika Travel
I am very disappointed with the service that this company provided as I booked a two night stay at Mpumalanga through them that included a Sunset Game Drive at the Kruger National Park and after paying the full R6240, I was told that everything has been paid for and booked but upon my arrival at The Kruger National Park, we were told no such booking was made by Aquila Afrika Travel for us. This is a very huge inconvenience as I drove all the way from Johannesburg which is 812 km in total for absolutely nothing. I lost alot of money and it was also rather very embarrassing to get to the Kruger National Park and find that such a booking doesn't exist at all. I need my refund back as Aquila Afrika Travel failed to deliver on the services that they had promised and also inconvenienced us greatly!
0 replies
91 months ago
FNB Law On Call Worst Service Ever!
FNB Law On Call is the most useless service ever!! You get to deal with representatives that don't even care about your case at all. I needed assistance and guidance regarding a labour related matter and the only advice I got from a representative I was talking to by the name of "IKE" was that, "I can't tell you what to do, you decide what it is that you want to do." That time I need urgent legal advice from a professional and he didn't care less about my case. I am honestly going to cancel this service as it is completely useless. To think I actually trusted FNB since I 've been banking with them for the past 5 years and expected them to be more professional than this but their FNB Law On Call is completely useless and leaves you feeling frustrated even more. SUCH A DISAPPOINTMENT!
105 replies
97 months ago
Super Great Service
This has got to be the best insurance ever. Their service is splendid, hassle free claims.. They always offer the best service to their clients and go over and above to ensure that their clients are happy. They've most definitely changed the way I look at insurance brokers.
56 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)