GG
Georgina G
Active since Dec 2017
6
Reviews
0
Industries
Reviews
6 reviews17 months ago
MTN partners with Samsung who is unable to deliver on popular contract deals
I purchased an MTN contract that came with a smart watch and earbuds from Samsung. Once I had signed up for the contract with MTN, I was informed I had to apply for the earbuds and watch that came "with" the contract from Samsung. I was emailed by Samsung that my claim was successful on 14 October and told that it would be fulfilled within 7 to 14 working days. It has now been 27 working days and more than a calendar month and still no earbuds or smart watch. The courier called me from Bloemfontein with my package and was very surprised to learn that I was based in Johannesburg. The last entry regarding my delivery on the courier's - Skynet's - website is on 7 November. It is now 20 November. When I try to follow up with Samsung, they keep telling me that there's a terrible backlog of these orders. They have also told me I was "lucky" to get a delivery date at all (to bloemfontein), and that there's nothing that can be done as the orders are sent through to the courier in batches. They are now ignoring my repeated emails. There is absolutely no will to solve the problem, no accountability, no willingness to hold their courier accountable for sending the package to Bloemfontein, and still no earbuds and smart watch. While it is clearly Samsung that is failing to deliver on the agreement, MTN is also taking no accountability for the fact that their deal fulfillment partner is failing to deliver on a deal advertised by them. I am now receiving usage invoices for a deal I have taken, that has not been fulfilled. I selected that particular deal because of the products that came bundled with it and I do not yet have those products. I am now feeling very negative towards both MTN and Samsung. I have spoken to MTN once or twice to try to resolve the issue - they respond to tweets and the person from the original shop where I took the contract has called and tried to resolve, but they clearly are not able to influence the shocking service offered by Samsung in any way.
0 replies
17 months ago
Samsung unable to fulfill its commitment to MTN customers
I purchased an MTN contract that came with a smart watch and earbuds from Samsung. Once I had signed up for the contract with MTN, I was informed I had to apply for the earbuds and watch that came "with" the contract. I was emailed that my claim was successful on 14 October and told that it would be fulfilled within 7 to 14 working days. It has now been 27 working days and more than a calendar month and still no earbuds or smart watch. The courier called me from Bloemfontein with my package and was very surprised to learn that I was based in Johannesburg. The last entry regarding my delivery on the courier's - Skynet's - website is on 7 November. It is now 20 November. When I try to follow up with Samsung, they keep telling me that there's a terrible backlog of these orders. They have also told me I was "lucky" to get a delivery date at all (to bloemfontein), and that there's nothing that can be done as the orders are sent through to the courier in batches. They are now ignoring my repeated emails. There is absolutely no will to solve the problem, no accountability, no willingness to hold their courier accountable for sending the package to Bloemfontein, and still no earbuds and smart watch. They have failed to ensure the correct service delivery, infrastructure, stock, or whatever it is they need to meet the demands of their special offer with MTN, and they do absolutely nothing to resolve the situation.
168 replies
41 months ago
Great, efficient site for all things knife related
If you need a knife or knife-related product, I have a recommendation for you. We needed a new knife sharpener, and found the cheapest one at www.globalknives.co.za. I had never heard of them but the site was efficient and seemingly all above board. I chatted to their bot a bit, and searched for "global knives scam", with no results, so I took a risk. Well, the service has been excellent and the knife sharpener was at my front door within 48 hours. So you can, with confidence shop at Global Knives.
0 replies
52 months ago
Impossible to lodge a building insurance claim on any of the various platforms
My home has suffered storm damage, and I am trying to lodge a building insurance claim. The call centre number is no longer published on various websites. The options are email, create a profile on the website, or register the claim on the app. I emailed the address, and received a link to the website. I tried to create a profile on the website, and despite carefully following the "number of special characters, number of letters etc" instructions, it would not allow me to create a profile. So I tried the app, which I have on my phone, but I can't find the "insurance" tile anywhere. I tried reaching out on Twitter, and haven't had a response.
53 replies
69 months ago
Money stolen from my account by DSTV - and they will not return it
On 3 June, after more than two years of being unsubscribed from DSTV, an amount of R412.90 was taken out of my bank account for no reason. I immediately contacted their call centre and facebook messenger. I was told 14 days for a refund. I contacted them again after 22. I was told it would be escalated. Nothing. After eight weeks (contacting them periodically along the way), I was told it would be refunded within 7 working days. Twenty-one days later, I contacted them again, and was told that it has been "re-escalated". I am beyond frustrated. This is a huge waste of my time, and I am not even a current customer.
265 replies
102 months ago
Took extra money from my account - unable to explain why
At the beginning of November, an amount of R2700-odd was taken from my account. My bill was only around R1500. I immediately went into my nearest MTN store to query, but all they could do was call the call centre themselves. Everyone agreed that there was no reason that they could see for the money to have been taken and said they would escalate it. I heard nothing. I called the call centre myself. Started the whole process over again. Received a "resolved" sms, with no explanation and no refund. Called the call centre again. I have now called the call centre FIVE times, and relogged my complaint. Each time, I either hear nothing, or receive a "resolved" SMS with no explanation and no refund, and the only way to find anything out is to call the call centre again. I have tried on twitter, facebook, the store and the call centre. It is starting to seem that the only option available to me is to visit their head office at great time and expense to me. It is unacceptable that money has been taken from me with no explanation and no follow-up. I doubt I'll get any satisfaction here, but I thought I would try since they surely aren't going to refund me my hourly rate and petrol to drive out to their offices in the middle of nowhere BECAUSE NO ONE IN THEIR STORES HAS ANY COMPETENCE TO RESOLVE ISSUES.
105 replies
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5 Star
1 (16.666666666666668%)
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1 Star
5 (83.33333333333333%)