MD
Melissa B
Active since Dec 2017
4
Reviews
0
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Reviews
4 reviews44 months ago
Horrible customer service from Openserve
Dear Openserve Customer Service. I don't usually do this but maybe this is the only way we will get a response or assistance as this is honestly a disgrace, I've never had to deal with such poor customer service! We contacted Vox in the beginning of July notifying them that we will be relocating to Springbok at the end of July and we would like a fibre line at the new residence, we were informed that Openserve is our service provider in this area and that they will escalate our request for the new fibre line. We are in the 4th week of August now and the installation is still not complete. First they had to plant poles for the fibre supply to our premises, but then there was some hold up, after a week of fighting and empty promises made they eventually planted the poles. Then we had to wait once again for the actual installation which was done yesterday only but still the wifi does not work. Now the excuse is that there is a power feed problem from the main supply source to the box outside. With no answer as to when this will be resolved and us being without internet for almost a month now I'm at my wit's end. According to Vox they are waiting for feedback from the project manager of Openserve, when I phone the customer care number they refuse to help me as our case is with Vox. The technician who installed the router yesterday can't get any joy from Openserve either as to when they will resolve this power feed issue. I'm honestly tired of having to argue with these people every single day to get my wifi sorted. This has really been a horrible experience to the point where I feel like changing service providers as Vox/Openserve clearly does not care about customer service. I cannot wait another week for this to het sorted I need internet to generate a income and clearly no one understands that. I expect someone from management to contact me back asap. Thank you Melissa
0 replies
99 months ago
Bad customer service.
My name is Melissa Lasnibat, I purchased a Orth Premium Queen size bed from The Bed Shop in Nelspruit on the 2nd of December 2017. I haven't really been sleeping on the bed as I work long hours and on the road a lot. Recently I've noticed that the matress is sagging away on the LH side of the bed. I have taken photos and informed the store which I purchased the bed from, the lady informed me that I would need to pay transport fees for them to exchage the bed for me as I live in Barberton which is about 50km's from Nelspruit. I feel that this is really unfair and unreasonable as I have already paid transport fees the day that I bought the bed, and would expect that when it is a faulty product that the store/managnent would compensate one by exchanging the bed without charging me transport fees. This is really poor service. I would appreciate it if someone could contact me to sort this out. Thank you Melissa ********** 599
0 replies
102 months ago
Poor customer service !!!
Good day Hopefully somebody will assist me, because I've been going back and forth for days now trying to sort out this issue. I will get straight to the point, I bought a Hisense H299BME-WD fridge from Makro on the 4th of November 2017. Been using it for just over two weeks now, the bottem part (freezer) worked perfectly until Tuesday Morning, the top part doesn't make cold at all. I've logged a complaint on the Hisense website and phoned in. This is utter bull**** and unproffensional !! Last week Wednesday morning when I opened the freezer a little surprise awaited me, ROTTEN MEAT !!! SO TELL ME SHOULD I STILL WAIT FOR SOMEONE TO CONTACT ME OR SHOULD I EAT ROTTEN MEAT, WE ARE IN THE FIRST WEEK OR DECEMBER AS WE ALL KNOW THIS IS A LONG MONTH AND A STRECHT TO JANUARY. This is a inconvienence and a costly exercise. Why do I need to phone the Customer care line (hold on for hours) every time to follow up, I would think that "Customer service" includes contacting your customers when they are unhappy. This is very annoying to know that when a complaint it logged it's not taken seriously. After all of this, Makro Finally told me last week Friday 8/12 that I will be getting a new fridge but up until today 11/12 NO FRIDGE. I just feel the fact that I have been without a proper working fridge for a week now does not sink in to anyone. It is n huge inconvenience to me as I have been living on take out for a week now which is costly. When I phone management I get a no care attitude from the staff. Makro is so quick to email you with promotions and specials and loans, etc the list goes on but when you have a complaint now one seems to care. This is unfair customer service and no one takes it into consideration that I need to live from day to day. No one even compensated me for the inconvenience and loss with all the meat that I lost. So tell me please if you expect me to be a happy customer ??? Thank you Melissa
105 replies
102 months ago
Unacceptable, Unproffesional Customer Service
I will get straight Good day Hopefully somebody will assist me, because I've been going back and forth for days now trying to sort out this issue. I will get straight to the point, I bought a Hisense H299BME-WD fridge on the 4th of November 2017. Been using it for just over two weeks now, the bottem part (freezer) worked perfectly until Tuesday Morning, the top part doesn't make cold at all. I've logged a complaint on the website and phoned in. This is utter bull**** and unproffensional !! This morning when I opened the freezer a little surprise awaited me, ROTTEN MEAT !!! SO TELL ME SHOULD I STILL WAIT FOR SOMEONE TO CONTACT ME OR SHOULD I EAT ROTTEN MEAT, WE ARE IN THE FIRST WEEK OR DECEMBER AS WE ALL KNOW THIS IS A LONG MONTH AND A STRECHT TO JANUARY. This is a inconvienence and a costly exercise. Why do I need to phone the Customer care line (hold on for hours) everytime to follow up, I would think that "Customer service" includes contacting your customers when they are unhappy. This is very annoying to know that when a complaint it logged it's not taken seriously. So please contact me and assist me with this issue. Your customer care service department contacted me thia morning saying that the Technician will only be able to assess the fridge tomorrow which is totally unacceptable, I do not agree with this and would like management to contact me ASAP. That means after the assessment I will have to wait another few days for a miracle to happen before this is sorted. No !! You either get the Technician out today or you bring me a replacement unit. Thank you Melissa
105 replies
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