PS
Phumu S
Active since Dec 2017
31
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31 reviews3 months ago
Bad management and double priced ice cream at Mc Donald Glen village pta east
Good day I am writing to formally lodge a complaint regarding an extremely disappointing and unacceptable experience at McDonald’s Glen Village on 12 January 2026 (Receipt 1863). My family and I are loyal McDonald’s customers and have a long-standing routine of stopping for ice cream after long drives. We typically purchase three ice creams at R10 each, which is consistent across McDonald’s stores we visit. On this occasion, we were unexpectedly charged R68.70 for three ice creams—more than double the usual price. Seeking clarity, we proceeded to the drive-through window to enquire about the discrepancy. Unfortunately, instead of receiving a courteous explanation, we were met with defensive, dismissive, and unprofessional behavior from the individual who identified himself as the manager, stating his name as “Agreement.” We requested to step aside from the drive-through window to avoid delaying other customers - The manager continued engaging in an argumentative manner and accused us of not ordering the ice cream using the “correct product code / name,” despite the fact that customers are not expected to know internal menu codes. We simply ordered the same ice cream we routinely purchase at McDonald’s outlets. At no point was an apology offered, nor was there an attempt to resolve the matter through a refund, explanation, or compensation. Instead, the interaction escalated further. When I attempted to take a photo for record purposes, the manager arrogantly gave us his name badge putting it through the window of our vehicle and challenged us to report the matter, which I found both inappropriate and confrontational. This interaction took place in front of our children, making the experience even more distressing. As a customer, I was deeply disappointed by: The incorrect and unexplained pricing The lack of professionalism and customer care The dismissive and confrontational attitude of the manager The absence of any attempt at resolution Had we known the ice cream would cost nearly R70, we would have chosen a different option entirely. More importantly, this situation could have been resolved calmly and professionally, but instead it left us feeling disrespected and taken for granted. I am requesting: A formal apology Clarification regarding the pricing discrepancy A refund or appropriate compensation Assurance that customer service standards at this branch will be addressed I am escalating this matter in good faith and trust that McDonald’s values customer experience and accountability. I would appreciate a prompt response and resolution. Regards, Phumudzo Sambo Unhappy but loyal customer 083 395 2394 phumudzosambo@gmail.com
0 replies
5 months ago
Sun international Sibaya mocks its customers
If you are planning to have a peaceful holiday in Durban with family. Do yourself a favor and avoid going to Sibaya sun lodge. From damp in the rooms, leaking showers and most importantly petty canteen staff who made my stay what I did not imagine it to be as it was my mother's passing anniversary. After complaining about the difference in customer service, to what I usually get when I visit other sun international hotels - all I got was gossip to my ears, and smug impolite faxes. Once I sent the complaint- I was then offered a slap in the face as a courtesy *** a Flippin breakfast at the same place I am complaining about - mind you I stay thousands of kilometers away in Pretoria. Help me make sense of this? I still maintain that I was ****** ofcmy hard earned money with this holiday and deserve a complimentary 2 night family stay with meals...as I had booked for 4 nights in Sibaya. *I am still hopeful that somewhere in suninternational - there's someone who values my loyalty for decades - MVG 2200620748
0 replies
6 months ago
Unfriendly, unhospitable staff
Open hostility and lack of courtesy, including breakfast staff mocking my family within earshot after a simple discount enquiry related to my MVG status:
0 replies
7 months ago
Sun vacation club timeshare - membership complaint
This is a follow-up to my previous complaint regarding my timeshare membership (Ref: Phumudzo Sambo, ID 7706130386084, MVG 2200620748). I have invested heavily in three timeshares over many years, yet I no longer have access despite paying deposits and requesting assistance during my financial hardship. This is both unfair and unacceptable. I urgently request: Immediate reinstatement of my membership. A fair resolution and compensation for services paid for but not received. If I do not receive feedback, I will be forced to escalate this matter to the Timeshare Ombudsman, HelloPeter, and other platforms. Kind regards, Phumudzo Sambo 083 395 2394
0 replies
23 months ago
*****MED BY Bytes tap digital/ CBOE STORK MARKET/ 64 Global work
I was invited to a WhatsApp group Bytes tap digital from nowhere with the promise of earning extra money just by following links. I was prompted to open a Telegram account where i was linked to an admin mngr and some 'teacher ' under the pretenses of training. Thereafter i started earning R30 to R60 and these funds were deposited into my account without me spending a cent. Thereafter they gain your trust by posting **** testimonials on the Telegram & whatsapp groups of people depositing amounts from R500 to R100 000 and making large returns by investing on stock markets. Once you deposit R500, R650 is legitimately deposited into your account so you get excited that this thing works- thereafter another invite to reinvest and make more money comes in - this time R1200 . As soon as you deposit, the admin person starts ghosting you and you suddenly are no longer part of the Telegram or WhatsApp group and you realise you have just lost money. This is the worst crime done on those vulnerable in these tough economic times. Please be aware. I want my money back and don't even know if company name is legit Bytes tap digital / CBOE STORK MARKET/ 64 Global work group. *****ulent admin names used are Khanyisile Myeni / Mthokozisi. Legit bank deposits slips and proof of earnings are continuously posted on the group so you think people are making money and you are pressured to invest more. Please if anyone can asisst # ****alert # *****alert #banking****s #trading****s #whatsappp****s
0 replies
38 months ago
#DSTVMUSTFALL
Good day - Ref 39988653 I am furious with you lot at DSTV - after holding on for almost an hour trying to find solutions your agents couldn't even recommend - i eventually asked if I could be moved to a package that at least has showmax. Dstv Services were switched on and i got an email confirming i can resume using showmax - but thereafter i can't access Showmax and i am getting a 'free trial ' message. I called now and spoke to someone who sounds like i am disturbing them whilst they are in bed. She now tells me i am not connected to showmax and whilst i was holding on and still speaking- your system just cut me mid sentence. It is dispeakable how you treat your customer, especially those who have been premium subscribers. Do better / you will be shedding customers daily - judging from your lack of service - there is zero accountability and customers speak to agents who soind bored as hell. I need my money's worth and want that showmax asap before I take #DstvMustfall on social media. I have had enough of BS service when i pay diligently using your App. Man up and fullfill your end of the bargain! I am ****ed. Regards Phumudzo 0829412387
53 replies
38 months ago
#DSTVMUSTFALL for multiple billing!!
I pay my DSTV premium diligently every month and use their USSD / sms to get my due amount. My services are now disconnected. I spent my whole late afternoon holding on - with calls averaging an hour. I dealt with Charlotte, and the rest of the service teams, who have the pleasure of dragging a conversation and holding their premium customer for hours with zero outcome. I did not skip a month, all i asked was a payment date change - now i am sitting with a service suspended after according to the amount reflected on their USSD - i paid as such. The trick is to waste your time by sending you back and forth and keeping you on hold until the line cuts. I have never seen a service provider who lacks courtesy to their premium customers like DSTV. If there is anyone out there experiencing the same, please advice what other service providers can give us our money's worth. I am over and gatvol with Dstv shenanigans. Now i am being told i must pay over a thousand rand, after paying on 17 Feb, it's not even 30days after the last payment - and going back ,i have no bill missed - so DSTV, you either tell me what i am paying for and reconnect or you continue to loose your high value customer. I don't get paid twice in one month, and i an not going to be bullied into paying multiple amounts in one month. #DSTVMUSTFALL. YOU ARE DISLOYAL TO YOUR PRIME CUSTOMERS. Service me correctly/ loose me as a customer!! Ref SMS: DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R1076.45 using ref no. 39988653 or click payat.io/dstv/39988653
53 replies
38 months ago
Dstv Multichoice disloyalty to premium loyal customers
Good day My connection is once again suspended and the multichoice line is not going through...pls help account: 39988653 Our dstv is suspended before 30 days from the previous payment @ 19 January 2023.I did request the payment date to be changed in the 28th. ****Kindly asisst with reconnecting urgently the services as i have been calling and my line cut as i am made to hold on for many minutes. We paid on the 19th, and now its been 4 -5 days of phoning but no action. Wen we paid, we did the star hash and paid the balance as reflected- so why are we pernalised for internal mishaps when we are such loyal customers. Kind regards Phumudzo 0829412387 phumudzosambo@gmail.com
56 replies
40 months ago
Pure bad service and lack of empathy and loyal customer consideration
I have been waiting in vain for a refund of not even R1000 - I had to reschedule my trip to Sibaya after my mom passed away on the same month of the trip booking. I have filled in the refund papers and used up my valuable time, data and Airtime to make followups and still cant recover my deposit of R762. ( MVG 22208279 , reservation 22208279. Does anyone know the highest office to report this to? I am supposed to be grieving and planning my next retreat and this is pure bad service and lack of customer empathy from Sun international sibaya. You are tossed from one office to the other and no one is accountable.
0 replies
43 months ago
Lack of respect and zero customer care- elderly reduced to tears by treating Doctor @ Steve Biko hospital
Good day COMPLAINT Ref Sarah Vhashumani Ramuada - ID 5111060600087 - Incident date 11/9/ 22 I write this complaint with hurt and a responsibility to make sure other families do not experience what we experienced @ Steve Biko hospital. It is very concerning that the culprit is the very person we are supposed to run to when we have ill health. In our case, my mother Mrs Sarah Ramuada came to Steve Biko on 11 September 2022 very early in the morning. As siblings, by the time we came to Steve Biko, we had watched our mother deteriorating to a point of complete immobility - getting in and out of hospital in agony due to septic athritis, hypertension etc. After being in and out of hospital in Venda with no tangible progress - we were advised to take her to Steve Biko by family friends, citing that they were previously helped at the hospital when their mother lost mobility with athritis and no cartilage left etc It is not viable and financially practical to travel weekly for hours and the costs involved are exhubent. All siblings had to travel from Gauteng Pretoria, Vaal, Kemptonpark, centurion. Whe we saw and heard our mother groaning with excruciating pain and reduced to not being able to feed / bath/ take herself to the bathroom, it was clear that we needed to take her to a hospital near where me and my siblings live / work. We had to appoint someone to take care of my father who is blind and has alzheimer - as we witnessed my mom falling one day after another from trying to bath my father etc with her struggling to walk. As such, when we heard that Steve Biko can asisst with cases of severe septic athritis medical procedure where there is no cartilage left to support the bones, the treating Doctor @Venda advised an agreed to write a transfer letter as my mom's health was deteriorating and the homelands hospital not equipped with such services. She used to be able to take care of herself though using a stick for balance. My mom was for a long time insisting that no one bath / help my father to the bathroom but herself..hence the many times she fell making her athritis worse. In short, we waited for a window and clearance by Doctor to ensure that we are able to drive back with her to the reccomend hospital i.e Steve Biko as I stay in Pretoria and my brother lives in Centurion. In those circumstances, my brother and my mom's younger sister drove to Steve Biko on 11 September 2022 hoping that she will be admitted on arrival as we saw her drained and still experiencing agonizing pain. An ambulance from Venda was not an option as we had to pay over R15 000. On arrival, my mother was assisted by the staff to get out of the car and we are thankful for that as we wouldn't have managed to take her out of the car. The problem started with the receiving/treating Doctor- she lacked empathy and downright said athritis is not an emergency. She continued to speak rudely to my brother in the presence of my mom groaning in pain. Thereafter she left the room after the verbal attacks - with no clear conclusion to the matter or way forward. At this stage nurse who witnessed this acted in kindness and opened a file. My mom's bed was put in the passage, whilst she groaned in pain. By the time I also arrived, we had to go all over the hospital looking for my mom. After finding her at the xray side, my mother was telling me and her younger sister that she asked the passing nurses to be asissted with her bathroom needs as she is immobile- and everyone kept on saying they are coming - to no avail. By the grace of God the xray ladies allowed us to see mom briefly. At this stage, we had to request a nurse at the xray department to give us an empty room so that we can change my mother's nappy, my mom's sister had to do this by herself. My mother was still crying as we left the room with her bed blocking the toilet door. I asked about the bed blocking the way to the bathroom and this was met with us being dismissed as visiting time was up.We basically left her knowing that she is by herself, that the admitting Doctor has no people skills, is not willing to listen/ advice on best way forward but very spiteful and cruel. We were worried, shocked and disappointed at the lack of empathy and the unnecessary verbal abuse in the presence of a desparate patient. To prove a point, the same Doctor came back late in the evening and with the same attitude and rowdiness, she scolded the admitting nurses,saying that she is tired of people from Limpopo coming to Steve Biko. And that she can't wait to see the nurses faces when they see that she discharged my mother. Again this was said as my mother listened and her helplessness knowing it's too late to be discharged/ fetched from hospital. By the time my brother fetched her, she couldn't stop crying wondering what Doctor treats people like this. She went on to discharged my mother and a few others the same evening with no concern for who will fetch her so late.Our crime here is that we as siblings are not able to drive every week to Venda. It is financially draining, impractical and elevates the stress of not being able to tend to our elderly ailing mother. We came to Steve Biko expecting expert advise and much needed emergency health care for my mom. But what was supposed to be a place of healing turned into a nightmare that my mother still reflects with tears in her eyes even today. If there was something the Doctor needed to communicate with us, it had to be done professionally and with empathy and patience. All that was lost as she treated my mom and brother with disregard and even walked away as they were still asking questions. My brother and my mom are not ones to cry. This now leaves me with no choice but to report this matter/ behavior as a matter of urgency. I can quickly be vindictive as the Doctor and mobilize this matter on all social and media platforms. I am writing this to ensure that no family has to go through what we went through. I believe a vindictive Doctor without empathy for their patients is not a good Doctor and this must be addressed and reported. Unfortunately we don't remember her name, but we saw her driving out as we waited outside for the visiting time ( see picture attached)*All we have is her car number plate, I am sure her name is on my mother's file for that day/ you will know who was on the shift.
0 replies
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